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The hotel is very centrally located. That is the only plus. The serice during breakfast and during checkout was a mess. Unfriendly even rude! In addition on the whole floor was a bad smell of chlorine due to the pool being located on the same...More
1 Thank stef78ibk
Response from Catherine L, General Manager at Novotel OttawaResponded 21 September 2015
We thank you for having posted this review. Naturally, as we offer an access to a swimming pool to our guests, we make sure that the rules regarding cleanliness and hygiene are fully enforced which implies the use of chlorine. We understand that...More
Location is ideal. Byward market steps away. Buffett breakfast was really good and the decor was top notch. The staff was super freindly and accommodating. Room decor was modern and storage was adequate. Only negative would be the washroom. Typical shower leak onto flr &...More
Response from Catherine L, General Manager at Novotel OttawaResponded 17 September 2015
Your satisfaction is a reward for the congeniality of our team and the quality of our hotel. As our renovation campaign goes on, all of our rooms shall soon be fully renovated for your even greater enjoyment. We thank you for having thought...More
Beautiful hotel in the middle of everything. It's in walking distance to all things cool. The restaurant is kinda pricey, but great food options near by. Worth the price. I will defiantly stay here again when I'm in the area.
Response from Catherine L, General Manager at Novotel OttawaResponded 14 September 2015
Reading of the success of your stay is a subject of great pride and happiness to us and we thank you for having shared your story with us. Our whole team looks forward to the pleasure of welcoming you again very soon.
This was one of our favourite hotel experiences in a long time! The hotel is beautiful - tastefully decorated and extremely comfortable. The dining area is lovely and the breakfast (that was included in our Travelzoo rate) was excellent - with children under 16 eating...More
1 Thank W9180UCannal
Response from Catherine L, General Manager at Novotel OttawaResponded 8 September 2015
It’s with great pride and joy that we read of your nice sojourn with us. We are happy to see that our constant work toward excellence and our central location ensured the success of your stay. We thank you for having reviewed us...More
Best features: Proximity to Byward, Parliament and National Gallery. We asked and received a renovated room - nicely decorated though nothing fancy. The hotel was very quiet despite its very central location. We were on the 9th floor facing east, so the view wasn't great,...More
1 Thank BLM2627
Response from Catherine L, General Manager at Novotel OttawaResponded 7 September 2015
we are both glad and proud to read that your sojourn with us was enjoyable. As our hotel is being renovated we are delighted to offer you, day by day, an even more pleasant stay, while our excellent location allows you to easily...More