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Novotel Ottawa

TripAdvisorUSD 186*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 490*
USD 186*
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USD 249*
USD 249*
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Novotel Ottawa
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1,364 Reviews from our TripAdvisor Community

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Showing 994: English reviews
London, Ontario, Canada
Reviewed 20 February 2015

This hotel is across the street from the Rideau Centre and is a short walk away from the ByWard Market;Rideau Canal; and Parliament. The room rate was very reasonable. The rooms are small, however the bathroom was a decent size with a nice walk-in shower and a granite counter. My room had a king size bed; a pull-out sofa; a...

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Helpful?
Thank Lori D
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Lori D., I am glad that you enjoyed your stay with us. On your next trip, please feel free to inquire about our Executive rooms, as they offer more space. We look forward to seeing you again. Danny Ponte Front Office Manager Novotel Ottawa

Reviewed 19 February 2015

We spent a couple of nights in the hotel. The hotel was nice and clean. We had a couple of requests for something special for our room and the requests were dealt with must faster than what we expected. I would return to this hotel again.

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Helpful?
Thank Richard M
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Richard M, Thank you for sharing your thoughts about your recent stay at Novotel Ottawa. It is always a pleasure to read such positive feedback. I am happy to hear we were able to exceed your expectations with the request that you had. We look forward to seeing you again soon. Rafael Ballester General Manager Novotel Ottawa

Toronto
Reviewed 17 February 2015

This is a great hotel with a great location. The only thing that stops this from being a 4 or 5 star hotel are the size of the rooms and the challenging parking situation. Other than that this is a great hotel with a great restaurant.

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Helpful?
Thank Zonko33
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Zonko33, Thank you for sharing your wonderful comments about the Novotel Ottawa. First, let me apologize about any issues you experienced with the parking. I hope that this did not inconvenience you too much. I am very pleased to hear that you enjoyed both the hotel and restaurant. Remember to recommend us to your friends and family! We hope...

Oshawa, Canada
Reviewed 17 February 2015

The hotel was alright nothing fancy. The carpets need an overhaul, the pool and weight room looked average. The tv was kind of crappy if you want good quality and a decent size. All that was tolerable because it's more about being out and experiencing things. Why I will never stay there again is because of the parking. There is...

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Helpful?
2Thank JBlanchard79
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear JBlanchard79, Thank you for taking the time to review your recent stay at Novotel Ottawa. Let me express my sincerest apologies about the parking issues you encountered during your stay. We do offer an in-and-out pass for a flat rate of $23 per night from the front desk; I cannot apologize enough that you were not informed of this...

Ein Vered
Reviewed 16 February 2015 via mobile

I have stayed in the Novotel ottawa few months ago . It's a well located hotel , close to a big mall and to the city . The rooms are basic with good equipment and comfortable beds . The breakfast is fine , and fresh . Hotel crew was knowledgeable and friendly .

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Helpful?
Thank OW007
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear OW007, Thank you for taking the time to review your stay at Novotel Ottawa. We pride ourselves in providing exceptional customer service, so I am very glad that you found our staff to be friendly and knowledgeable. It sounds like you had an enjoyable stay with us; we hope to have the pleasure of welcoming you back to Novotel...

Reviewed 9 February 2015

Location is great. Room is clean and comfy. My only issue was Wifi connection not working very well in the room and in Albion conference room. Close to Rideau Canal, Mall, bars, restaurants, Parliament Hill and National Gallery.

Review collected in partnership with this hotel
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Helpful?
Thank Cesar Reinert B
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Cesar Reinert B, Thank you for taking the time to review your recent stay at Novotel Ottawa. Let me express my sincerest apologies that you encountered trouble with the Wi-Fi connection throughout your stay. Thank you for bringing this to my attention. I will follow up with our Maintenance Manager to see what the problem is and how we...

Toronto, Canada
Reviewed 9 February 2015

The Novotel Ottawa is located in the heart of the city center. This gives you easy access to the Byward Market, parliament or the University of Ottawa. The room was clean and up to the usual standard that any business traveller would expect. The gym is a little dingy but gets the job done. No complaints about the pool or...

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Helpful?
Thank JoshR85
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear JoshR85, Thank you for sharing your wonderful comments about Novotel Ottawa. It is such pleasure to receive such positive feedback! I am very glad that you were able to take a little time to relax in the pool; it is always nice to have some time to yourself when traveling for business. Looking forward to welcoming you back to...

Toronto, Canada
Reviewed 9 February 2015

The rooms are clean but on the small side, and the TV's are not HD. The pool was a decent size. The best part of the hotel is the location as it's a 5 minute walk to the Rideau canal and a 5 minute walk to the Byward market and restaurants. Was not given an in / out parking pass...

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Helpful?
1Thank Dany L
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Dany L, Thank you very much for sharing your comments about your recent stay at Novotel Ottawa. I am so glad you chose to dine at the Albion Rooms and had a wonderful experience. We know that there are many restaurants within walking distance, but the Albion rooms is a must try. Don’t forget to recommend the restaurant to...

toronto
Reviewed 6 February 2015

we recently stayed for two nights during Winterlude. we had booked two adults and two toddlers in a double queen but upon checkin requested a two queen room. None were available but a king and pull out couch was available. After a mixup about what room we were sent to, a few trips up to various rooms and back down...

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Helpful?
Thank ekwtoronto
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear ekwtoronto, I very much appreciate you taking the time to share you experience at Novotel Ottawa with us. Let me first express my sincerest apologies about the trouble you had at check-in. I understand how frustrating an incident like this can be right at the start of your stay. I am glad that it was sorted out for you;...

Toronto, Canada
Reviewed 6 February 2015

I stayed at the Novotel Ottawa. It was a convent hotel for business travel. The only issue I had was a bit of noise in the hallway after midnight. I would ask for a higher floor next time, away from the bar on the main floor.

Review collected in partnership with this hotel
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Helpful?
Thank Sue-Ann M
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Sue-Ann M, Thank you for reviewing your recent stay at Novotel Ottawa. Let me first apologize about the issues you had with the noise in the hallways. This is not the standard practice at the hotel, and if any guest is being disturbed we always take immediate action to rectify the situation. If you prefer a higher floor in...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Albion Rooms
The Albion Rooms
Cuisines: Canadian, Bar, Contemporary, Gastropub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A charming modern full-service hotel set in the heart of downtown Ottawa, located just steps to the Byward Market and the Rideau Canal, a short walk to the Parliament and across the street from the Rideau Shopping Centre- the leading shopping destination in the city which holds one of the only Nordstrom stores in Canada. The Novotel Ottawa is perfectly situated across from the Shaw Centre (Ottawa Convention Centre) and the University of Ottawa is a 5-minute walk from the property. The trendy new Albion Rooms Restaurant at the Novotel has been recognized by the New York Daily News as “hypercool” and voted by UrbanSpoon as one of the top restaurants in the city. Buffet breakfast is composed of an extensive selection of regional and seasonal produce from the market. Our bartenders serve up craft Ontario beers; wines from small wineries and winemakers, classic cocktails and our house signature dishes deserve their own place at the table. From Canadian roots and Ottawa soil, Come experience true North hospitality with a hand-crafted story in our comfy yet glamorous interior or on the restaurant’s shaded patio. From breakfast to lunch to dinner and late night, Chef Stephen’s menus take a rustic yet contemporary approach to bites, snacks, meals and feasts for any occasion! Our hotel features 282 guestrooms, complimentary Wi-Fi, 24-hour fitness center, an elegant outside patio, a refreshing indoor swimming pool, and sauna where guests can enjoy a chic yet restful stay. Underground parking is available for $23+ tax per night with 24-hour in/out privileges for registered Novotel guests. Since we aim to provide the best to all our guests, Novotel Ottawa offers 3,500 sq. ft. of naturally-lit versatile event rooms for corporate meetings or elegant weddings. All our meeting space is newly renovated and provides natural light and black-out shutters. Our largest meeting space can accommodate up to 130 people (banquet style). During the summer months, enjoy the air-conditioned guestrooms and bedroom sliding windows. The guestrooms include a mini fridge and a seating area, as well as a satellite flat-screen TV, and a coffee machine. Elegant en-suite bathrooms come with numerous fine toiletries. ... more   less 

Additional Information about Novotel Ottawa

Address: 33 Nicholas St, Ottawa, Ontario K1N 9M7, Canada
Region: Canada > Ontario > Ottawa > Byward Market Area
Price Range: $176 - $422 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Ottawa 4*
Number of rooms: 281
Reservation Options:
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Also Known As:
Novotel Ottawa Hotel Ottawa
Ottawa Novotel
Accor Ottawa
Hotel Style:
#9 Luxury Hotel in Ottawa
#22 Business Hotel in Ottawa
#24 Family Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Ottawa staff and other travellers.
15 questions
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Wrentham, Massachusetts
over a year ago
Montreal, Canada

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Questions? Get answers from Novotel Ottawa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take renovated albion rooms”
MrCanada, 24 May 2017 | Read review
“Newer rooms on 5th floor (not sure about other floors, but 2nd is older)”
PT787, 12 May 2017 | Read review
“5th floor has the pool.”
906colleenr, 3 May 2017 | Read review
“If you reserve a silent room, you should emphasize it again during the check-in!”
RudiReist, 28 Apr 2017 | Read review
“Maybe try an updated room if they are willing to give you one”
nickyandreza, 24 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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