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Courtyard Ottawa Downtown

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#22 of 67 Hotels in Ottawa
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Courtyard Ottawa Downtown
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836 Reviews from our TripAdvisor Community

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Showing 786: English reviews
Niagara Falls, Canada
Reviewed 26 November 2013

We were actually booked at another Hotel and were bumped so we ended up staying here for one night. I was worried because I read 'not favourable' reviews on Trip Advisor but it was actually a nice place. It was clean and nice but there were 2 things - first there's a couple of stairs to go up and with...

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Helpful?
Thank M B
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Thank you for providing feedback for your experience at our hotel. We were happy that we could improve your impression of the hotel in a positive way. The first floor rooms are along the streets of the downtown area. We understand that not all guests enjoy main floor rooms so we do our best to accommodate guest’s requests. However, there...

Winnipeg, Canada
Reviewed 26 November 2013

I was in Ottawa for a business trip and extended my stay to take in some of the sights. I decided to go to a Senators game and the front desk staff were extremely helpful with ticket and transportation information about the game. The hotel was very clean, with modern décor, and was very quiet. I am a very light...

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Thank galpal15
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

We’re so happy to hear that you were having such a good stay with us you decided stay with us a little longer and take in some of what Ottawa has to offer! We hope you enjoyed your Sens game and are glad that our staff took the time to get you the information you needed. We understand the importance...

Toronto, Canada
Reviewed 23 November 2013

I stayed here for five nights and received excellent service at this hotel. Staff were very friendly, welcoming and eager to be of assistance. The facility met my expectations; the staff exceeded my expectations. Check-out was simple. The location is excellent. My only complaint was the lack of A/C in the cardio room. I did not use the pool or...

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Helpful?
Thank torontojen83
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

We greatly appreciate you taking the time to share your experience with other travelers on TripAdvisor! We’re so happy to hear that you enjoyed your stay and that our staff exceeded your expectations with their attentiveness and friendliness. We truly believe that each of our guests deserves excellent customer service! Our location is probably one of the best in Ottawa...

Toronto, Canada
Reviewed 21 November 2013

This hotel is right in the middle of Byward market which makes for great dining choices. You are also very close to Parliament Hill for tourism. Unlike many Courtyards, this hotel still has bath tubs which is a plus for me. The rooms have been recently refurbished and the beds were nice and firm and the pillows were in great...

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Thank Jim E
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

We’re glad to hear that you intend to return to stay with us! There truly is no greater compliment! We strive to offer our guests excellent customer service and clean and comfortable rooms so we’re pleased to hear we met your expectations in that regard. Our location certainly helps our guests take full advantage of the city by offering a...

Toronto, Canada
Reviewed 19 November 2013

This was a family trip top downtown, Ottawa for some sightseeing and relaxing. The front desk staff, namely Stephen was very helpful, accommodating and pleasant. We had booked two rooms and found then clean and comfortable. The pillows were a bit too firm but the bed was fine. A note on the night table warned of possible external noise b/c...

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Thank summer789
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

We appreciate you taking the time to share your experience with other travelers! We’re very happy that you found our staff to be friendly and helpful and I look forward to passing on your kind words to Steven! We always try to give our guests the best service and that includes clean comfortable rooms so we’re glad we met your...

Reviewed 18 November 2013

We had a wonderful experience when we stayed here. The staff were the friendliest ever and our room was great . We were right in the middle of everything and enjoyed it immensely . There was lots to see and do and all within walking distance .One of our best stays by far ! Would definitely reccomend this to anyone...

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Helpful?
Thank Debbie H
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Thank you very much for the review! Your feedback is appreciated. Customer service is important to us and we want our guests to feel welcome. We’re happy to know that you found our staff friendly. Our hotel was recently renovated to update to the Courtyard style. The rooms, lobby, Bistro and halls were all redone. Our location is unbeatable and...

Fredericksburg, Virginia
Reviewed 16 November 2013

Nice place, located downtown, check in is easy, check out just as easy, the room was nice, typical hotel room, the bed was comfortable, pillows were a little to firm for me, but overall not a bad place to stay. There are a couple of nice places around the area to eat/party...nice pubs in the area. Ottawa is a nice...

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Thank TravelingKnome
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

We appreciate the time it took for you to post your review on TripAdvisor. We are thrilled to hear that you had an enjoyable stay! We are in a phenomenal location and within walking distance to over 130 restaurants. We are also happy to know that you found the staff efficient and the beds comfortable. Thank you again for the...

Pleasantville, New York
Reviewed 5 November 2013

Hotel was decent. Seemed clean. Staff was nice enough. But, a few complaints - and each is bad enough that I can't recommend the hotel. 1. I got put in a 1st floor room. And 1st floor means ground level. And this means my room and bed is looking right out onto a very busy street with people walking by...

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1Thank Marc B
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Thank you for taking the time to share your experience at the Courtyard Marriott Ottawa with other users of trip advisor! Being located in such a busy area can sometimes lead to street noise, particularly on the weekends. An inside facing room is a great suggestion for those seeking a quieter environment. Upon guests requesting an interior facing room we...

Manchester, Connecticut
Reviewed 5 November 2013

I stayed at this hotel recently on a business trip. I travel to Ottawa about once per year on business, but this is the first time that I stayed at this hotel. I really enjoyed my stay. The location is fantastic. I lost count of the number of good restaurants and shopping outlets within walking distance of the hotel. The...

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Thank Greg A
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

We would like to thank you for taking the time to post your feedback about your last stay with us! We are always excited to get comments from our guests. We take our customer service earnestly and we are thrilled to hear that the staff was helpful and kind. The Byward Market is a thriving, bustling community, day or night,...

Thorold
Reviewed 2 November 2013 via mobile

We went here for 3 nights. They work hard to make sure their customers are happy and I love that they lock up their front doors at night to assist in security as it's in the Byward Market. Great location, cleans rooms and friendly staff! I will definitely be back in the spring :)

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Helpful?
Thank Cassandra C
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

We sincerely appreciate you giving us such a great review on TripAdvisor! We’re very happy to hear that you enjoyed your stay with us and that you found our staff to be friendly and helpful and our rooms to be clean! We also have a great location that offers guests a lot of restaurants, shopping and tourist attractions all within...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Courtyard Ottawa Downtown

Address: 350 Dalhousie St, Ottawa, Ontario K1N 7E9, Canada
Region: Canada > Ontario > Ottawa
Price Range: $154 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Ottawa Downtown 3*
Number of rooms: 183
Reservation Options:
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Also Known As:
Courtyard Ottawa Downtown Hotel Ottawa
Ottawa Courtyard
Hotel Style:
#8 Family Hotel in Ottawa
#9 Romantic Hotel in Ottawa
#23 Business Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Ottawa Downtown staff and other travellers.
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Questions? Get answers from Courtyard Ottawa Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the outside of the hotel, if you want a view. If you want quiet, ask for something overlooking the courtyard”
 of 5 bubbles Luvsalaugh, 18 Mar 2017 | Read review
“Be aware of street noise and ask for a quieter room.”
 of 5 bubbles qBan, 30 Jan 2017 | Read review
“Avoid the end of th hallway near the lobby as the metal door is heavy and closes loudly (at least on the first floor).”
 of 5 bubbles KootenayKathy, 18 Nov 2016 | Read review
“Second Floor facing York Ave was great.”
 of 5 bubbles michaelaP7154FU, 7 Nov 2016 | Read review
“Ask for a quiet room as some are particularly noisey”
 of 5 bubbles RogerD604, 2 Nov 2016 | Read review
5 of 5