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BEST WESTERN PLUS Ottawa City Centre

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#32 of 67 Hotels in Ottawa
Certificate of Excellence
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1 room 2 adults 0 children
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BEST WESTERN PLUS Ottawa City Centre
BEST WESTERN PLUS Ottawa City Centre
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474 Reviews from our TripAdvisor Community

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Showing 446: English reviews
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Kirkland, Canada
Reviewed yesterday NEW

Comfortable beds, clean rooms, great for short term stays. But if you use the Cafe 1274 located downstairs in the Hotel be prepared for very long waits for your food. Waited an unbelieveable 35 minutes for our breakfast to be served with the restaurant being mostly empty except for 3 other tables. It would have been much longer if we...

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Helpful?
Thank markleslie2017
REGINA, Canada
Reviewed 1 week ago

The staff was excellent and went out of their way to ensure my stay was good. The room was clean and comfortable though the air system was older. Once I reset the AC and was able to get the fan running the room air felt comfortable. The restaurant was not very good though and the food seemed pre-cooked. The bar...

Review collected in partnership with Best Western
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1Thank Thomas M
Mississauga, Canada
Reviewed 2 weeks ago via mobile

Nice staff. Excellent breakfast. Room is big but fake hard wood floor. Which is nice but needs a rug. Cold floor in the morning. Towels are scratchy. Bed is great. Prefer real glasses and mugs, rather than plastic.

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Thank myroes
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Good day myroes. Thank you for the positive review regarding your recent stay at our Best Western Plus Ottawa City Centre. I will be certain to share your great comments about our staff and breakfast with our team. We are currently looking into a rug solution for the guestrooms with the Torlys Everwood floors. I hope that you will choose...

Pembroke, Canada
Reviewed 3 weeks ago

Very friendly professional check in. Lots of parking. The room was a good size with fire place and jetted tub. Bed and pillows very comfy. Three things could have made this stay top notch. The pillows smelled old. The cover was fine but the smell kept me awake. The floor could have been cleaner, lots of grit and stuff. Eye...

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Helpful?
Thank Maggie J
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Good day Maggie J. Thank you for taking the time to share your recent stay at the Best Western Plus Ottawa City Centre. We really appreciate the kind comments about the hotel and sharing your ideas for a better stay allow us to keep up with our guests concerns. We want to earn your top notch selection each and every...

Pembroke, Canada
Reviewed 16 January 2017

This is a nice, clean and affordable place to stay. In my experience, the staff have always been extremely helpful and the service is second to none. Their rooms are very cozy, with a new image update. It has all of the required amenities close by and, with downtown Ottawa within a 10 min cab drive from the hotel. You...

Review collected in partnership with Best Western
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Thank Carlos A
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello Carlos A. Thank you for much for the great review and we really appreciate that you choose to stay with us. Please let us know if there is anything you would like to see from us in the future to make your stays even more enjoyable. With best regards, Darren

Brampton, Canada
Reviewed 14 January 2017 via mobile

As always had a great stay. Stayed at the hotel after the holidays and once again they were able to deliver a wow factor with a new co concierge service called Kipsu. Was able to communicate with the reception by text messaging and always got a respond back quickly . I wonder what they will think if next. Keep them...

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Thank DRUMMERMATRIX
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Welcome back Drummermatrix! Thank you for the great comments regarding your recent stay at the Best Western Plus Ottawa City Centre. We are so pleased to hear you were wowed by our text messaging that we started just last month. It is great to text with guests in a professional and friendly manner. We have been asked about local attractions,...

Reviewed 5 January 2017 via mobile

What clean rooms! I was so pleasantly surprised that there was no carpet in the rooms! Check in was quick and easy, and the front desk staff were very friendly. I was worried about noise as we were on the first floor just up the hall from the front lobby but I wasn't woken up once. There were no odours...

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1Thank Dragonforge
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Thank you for the great review Dragonforge. I also enjoy the new floors. The soap products are all natural and very pleasant indeed. We look forward to continuing to grow and hopefully hosting you again in the near future. Best regards, Darren

Mississauga
Reviewed 5 January 2017 via mobile

We had enough point from our point collection and the points were just enough for this hotel and was closer to where we wanted go. Check in was quick and simple. The people behind the desk were cheerful. The elevator was tiny to go to the second floor. The room a. It small but clean. The TV was big and...

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Thank PatelSR
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello PatelSR. Thank you for the comments regarding your recent stay at the BW Plus Ottawa City Centre. We really appreciate you using your points to stay with us. We are in the process of reviewing and selecting new beds and pillows for an upcoming upgrade and your review will help us move that along. Best regards. Darren

Montreal, Canada
Reviewed 3 January 2017

Stayed at the Best Western Plus in Ottawa over the Christmas Holidays. We had a 2 night stay and were quite pleased with the hotel. The rooms were very clean - the beds were extremely comfortable and the staff were very pleasant.

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1Thank drountree
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Thank you drountree. It is great to receive such a positive review. Please let us know what we can do to capture a 5 from you and every one of our guests every time that you stay with us. That is always our goal. We hope to see you again soon in Ottawa. Best regards, Darren

Gravenhurst, Canada
Reviewed 31 December 2016

This best western hotel was perfect for us as it was only a few blocks from the hospital. I liked the fact that the floors were all laminate and therefore probably cleaner. The bed was very comfortable and the linens were nice. The bathroom was clean with lovely towels. We did have a problem with the heat in our room...

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Helpful?
1Thank Pam M
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello Pam M. Thank you for taking the time to review your recent stay at the Best Western Plus Ottawa City Centre. I am sorry that your heater was not working upon your arrival and we moved you to another room. It is certainly our goal to ensure all of our guestrooms are in perfect working order. We hope that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Our Ottawa accommodations are comfortable, tastefully-decorated and complete with just the kind of convenient in-room amenities we know our guests deserve. All of our rooms feature pillow top mattresses, free wireless internet and 48 inch flat-panel Smart TVs. Every room is also outfitted with easy to use climate control (heat and air-conditioning) and stocked with a fridge and microwave. In addition, you'll enjoy important, everyday items like an iron and hair dryer, an ergonomic workspace, and domestic comforts like a coffee/tea maker. Choose a room to suit your needs and budget and book with us today! ... more   less 

Additional Information about BEST WESTERN PLUS Ottawa City Centre

Address: 1274 Carling Avenue, Ottawa, Ontario K1Z 7K8, Canada (Formerly BEST WESTERN PLUS Macies Hotel)
Region: Canada > Ontario > Ottawa
Price Range: $136 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS Ottawa City Centre 3.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Best Western Ottawa
Ottawa Best Western
Hotel Style:
#18 Family Hotel in Ottawa
#24 Business Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Ottawa City Centre staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Ottawa City Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a room on the ground floor and it was very quiet”
 of 5 bubbles drountree, 3 Jan 2017 | Read review
“All the rooms are good choices”
 of 5 bubbles LLUBIN, 29 Dec 2016 | Read review
“3rd floor room was great”
 of 5 bubbles KarenE3A, 19 Dec 2016 | Read review
“We stayed on the 4th floor, were very happy with our room.”
 of 5 bubbles OuizeeB, 13 Nov 2016 | Read review
“Ask for a refurbished room. Avoid main floor as the windows can open- unlike some hotels which have sealed windows.”
 of 5 bubbles moregr8trips, 15 Oct 2016 | Read review
5 of 5