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Holiday Inn Express & Suites Ottawa West - Nepean

Traveller (54)
Room & Suite (54)
Video (1)

About

Location
Cleanliness
Service
Value
Our rates include FREE ‘Smart Start Breakfast Bar’ including hot & cold items, served in the great room off the lobby. Included in the rate is FREE wireless internet access throughout the hotel, as well as ample FREE parking. Our well-appointed guest rooms are spacious and luxurious, featuring beds with the ‘SimplySmart® Bedding Collection*, 37” LCD Flat Screen TVs, coffee machines, and our beautiful SimplySmart® guest bathrooms*. The HOLIDAY INN EXPRESS & SUITES – OTTAWA WEST NEPEAN also offers:- Indoor Heated Pool - State-of-the-art Fitness Facility- Business Centre with Free Internet Access- Meeting and Conference Rooms to accommodate up to 100 people.- Great Room available 24 Hours a day, offering Coffee & Tea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Breakfast included
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Self-Serve Laundry
Wheelchair Access
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Room features
Air conditioning
Microwave
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Mid-range
Family
HOTEL CLASS
Hotel links
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Special Offer:Save More on Your Rate
Hotel deals
300Reviews
98Photos
2Q+A
50Room tips
Traveller rating
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Popular mentions
Easy check in, free parking, nice pool, but no whirlpool, breakfast is good with all the Holiday Inn Express items including pancake machine that kids love. Friendly helpful staff. near airport and easy to get anywhere in Ottawa
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Response from DianaP4508, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean
Responded 1 week ago
Dear JKM001JKM, thank you very much for your stay & for your great review! We are so happy to hear that your family enjoyed their stay with us & your kids especially liked our pancake machine! We look forward to welcoming you back to our hotel. Warm regards,
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Recently there for the weekend for a swim meet. The beds are probably the most comfortable hotel bed I have ever slept on! The room was clean and fresh. The only downfall was that the hotel was packed with hockey teams so when we went for complimentary breakfast there was
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Response from DianaP4508, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean
Responded 25 Jan. 2019
Dear 19Kelley, thank you very much for choosing the Holiday Inn Express & Suites Ottawa West. We are so happy to hear you found the beds so comfortable. We sincerely apologize for the lack of breakfast food when you came in to eat, we do our very best to try & keep up when we have several guests at the same time. We will use your feedback to look at how we can improve and prevent this from happening again. Thank you so much for your stay & I hope you will come back the next time to prove this was an exception. Sincerely,
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all hockey teams beware this hotel is a nightmare! They make you sign a waiver 2 days before!! They split our team on 4 different floors then get mad at adults and children for wondering the halls. Very bad management planning as we could of all been on the same floor and not
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Response from DianaP4508, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean
Responded 14 Dec. 2018
Dear Kevin, we are sorry to hear that you did not enjoy your stay with us. Please allow me to explain that we cannot put all the teams on one floor because of the design of the hotel. Each floor is designed with the same floor plan which has a certain number of rooms with queen size beds and rooms with king size beds which are not suitable for families. So it is not bad management planning, it is a fact of the hotel's design, nothing that can be physically changed. We ask the teams to sign waivers which is a very common practice among most hotels in the country. Our hotel is delighted to host hockey teams and they typically have nothing but good things to say about us so we regret you did not have the same experience.
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My wife and I were looking for a nice inexpensive and convenient hotel located not too far from Scotia Bank Place and the factory outlets and we found it. Located less then 10 minutes from the rink and stores this relatively new hotel is perfect for an inexpensive stay. They
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Response from DianaP4508, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean
Responded 7 Dec. 2018
Dear Marc T., thank you very much for taking the time to complete a guest review on Trip Advisor. Our hotel is very close to not only the Canadian Tire Centre & Tanger Outlets but also Bayshore Shopping Centre. We are very pleased to hear that you enjoyed our complimentary hot buffet breakfast & that you will stay with us again next time you are in Ottawa. Thank you very much for your stay & all the best for the holidays!
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Stayed here on family vacation for 1 night going to watch an Ottawa Senators game. The hotel was beautiful and clean, a 30 minute drive to the sights downtown and a shorter commute to the Canadian Tire Centre where the Ottawa Senators play. 6 floors and elevator was quick. Free
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Response from DianaP4508, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean
Responded 8 Nov. 2018
Hi ontariomom870, thank you for your great & very thorough review! We are so happy to hear you enjoyed your stay & found the hotel clean & yes we do have lots of parking! I apologize that you were disturbed by the staff in the morning and will definitely follow up to prevent this happening again. Thank you for your stay & we hope that you will be back soon! All the best,
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Photo provided by managementHoliday Inn Express & Suites Ottawa West - Nepean
King suite
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Hi Jet734347, it would depend on the hotel's occupancy, please reach out to the sales department at 613-690-0107 to confirm whether we can offer this benefit. Thank you for your inquiry, Diana
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Breakfast is from Monday to Friday 6 till 9:30 and from 7 to 10 on Saturdays & Sundays
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"Stayed in room 203"
"I was on 6th. Room was very nice"
"upper floors away from the highway"
"The suites are very nice"
"If possible negotiate a suite which have bedroom living room and kitchenette"
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12345610
PRICE RANGE
USD 104 - USD 183 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites nepean
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
115
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