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    The Charles Hotel

    209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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    04/09/2017 05/09/2017
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    USD 220*
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    Traveller (147)
    Room & Suite (153)
    Dining (45)
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    Overview
    • Excellent68%
    • Very good18%
    • Average8%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “hob nob” (39 reviews)
    “safari room” (19 reviews)
    “newark room” (17 reviews)
    Free Wifi
    Free Parking
    Air Conditioning
    Non-Smoking Hotel
    Restaurant
    Room Service
    Bar/Lounge
    Laundry Service
    Shuttle Bus Service
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from The Charles Hotel
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    Shaw Club Hotel
    938 reviews
    #3 of 15 hotels in Niagara-on-the-Lake
     
    Oban Inn, Spa and Restaurant
    575 reviews
    #10 of 15 hotels in Niagara-on-the-Lake
     
    Harbour House Hotel
    1,203 reviews
    #2 of 15 hotels in Niagara-on-the-Lake
     
    Best Western Colonel Butler Inn
    520 reviews
    #8 of 15 hotels in Niagara-on-the-Lake
     
    Rooms
    4 Sep.5 Sep.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (401)
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    There are newer reviews for The Charles Hotel
    See the most recent reviews

    141 - 145 of 397 reviews

    Reviewed 12 May 2015 via mobile

    We had our first visit to the Charles Inn using a Travelzoo promotion, but when I made our reservations I upgraded to a room with a private screened porch. Room 1. I was so glad that I did because the weather was perfect and we...More

    2  Thank Doug C
    Response from Sarah L, Guest Relations Manager at The Charles HotelResponded 19 May 2015

    Thank you so much for your review and for your appreciation of how special The Charles is! The Verandah Room is everyone’s favourite and I’m so happy you enjoyed it! Our team is truly outstanding and we thank you for recognizing our efforts to provide...More

    Reviewed 28 April 2015 via mobile

    My wife and I stayed here after reading so many good reviews on TripAdvisor and WOW, what a charming experience. Our room was the Library which is on the main floor and we found it to be extremely well decorated and cozey. The WiFi was...More

    Thank DWGB
    Response from Sarah L, Guest Relations Manager at The Charles HotelResponded 19 May 2015

    Thank you! We really appreciate you taking the time to post your review. Niagara is such a special place and The Charles embodies everything wonderful about the area and we are so glad you were able to soak in everything that we, and the town,...More

    Reviewed 27 April 2015

    From the moment we got there, this place was next-level. We arrived early, so while they prepared our rooms, we got cappuccinos on the house in their little sun-room. Beautiful. In the room we found homemade chocolate chip welcome cookies, a wonderfully decorated interior, and...More

    Thank Casey E
    Response from Sarah L, Guest Relations Manager at The Charles HotelResponded 19 May 2015

    Thank you from all of us here at The Charles! We pride ourselves on creating a warm and welcoming atmosphere and couldn't be happier that your experience with us reflected that! Thank you again, we look forward to your return! Safe Travels Sarah Legault Guest...More

    Reviewed 24 April 2015

    My husband surprised me for my 62nd birthday by booking the Richardson room in this exquisite hotel. Sarah at the front desk made all the arrangements and couldn't be more helpful or pleasant while showing the Inn and amentities . Our room was the "master...More

    Thank Marge P
    Response from Sarah L, Guest Relations Manager at The Charles HotelResponded 19 May 2015

    Thank you so much for such a detailed review of your stay with us – I’m so glad that you had such a wonderful time celebrating your birthday! It was so great meeting you! We are all honoured to be part of creating a great...More

    Reviewed 17 April 2015

    We were looking for a little overnight stay. I looked online and found The Charles Hotel. I called the reservations and spoke with a very nice lady. We chose the Richardson room. The hotel is in a great location right on main st and next...More

    1  Thank hacksawCanada
    Response from Sarah L, Guest Relations Manager at The Charles HotelResponded 24 April 2015

    Thank you so much for letting us know about your stay! We really feel that we offer a unique experience and I am so glad that you enjoyed your time with us. A staff and guest favourite, and once the original master bedroom, The Richardson...More

    Shaw Club Hotel
    938 reviews
    #3 of 15 hotels in Niagara-on-the-Lake
     
    Oban Inn, Spa and Restaurant
    575 reviews
    #10 of 15 hotels in Niagara-on-the-Lake
     
    Harbour House Hotel
    1,203 reviews
    #2 of 15 hotels in Niagara-on-the-Lake
     
    Best Western Colonel Butler Inn
    520 reviews
    #8 of 15 hotels in Niagara-on-the-Lake
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Room Service
    • Hotel Amenities
    • Free Parking
    • Shuttle Bus Service
    • Room Service
    • Laundry Service
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • USD 189 - USD 307 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Romantic Hotel in Niagara-on-the-Lake
    • #8 Luxury Hotel in Niagara-on-the-Lake
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 12
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Priceline and Hotwire so you can book your The Charles Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Canada >
    • Ontario >
    • Niagara-on-the-Lake
    • Also Known As
    • The Charles Hotel Niagara-On-The-Lake
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    Traveller (147)
    Room & Suite (153)
    Dining (45)
    Hotel & Grounds (152)
    Bathroom (7)
    Nearby
    Best Western Colonel Butler Inn
    520 reviews
    .83 km away
     
    Harbour House Hotel
    1,203 reviews
    1.08 km away
     
    Shaw Club Hotel
    938 reviews
    .93 km away
     
    Oban Inn, Spa and Restaurant
    575 reviews
    .30 km away
     
    Nearby Restaurants
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    Nearby Attractions
    Niagara on the Lake Heritage District
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    .14 km away
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    .38 km away
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    Il Gelato di Carlotta
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    Ask a question
    Questions & Answers
    Darlene S
    30 May 2017|
    AnswerShow all 4 answers
    Response from Jennifer D | Property representative |
    Hi "Darlene S". Yes, I am pleased to say that all of our guest rooms are air conditioned.
    0
    Votes
    j_daise
    24 November 2016|
    AnswerShow all 5 answers
    Response from VancouverElizabeth | Reviewed this property |
    Probably not. With a young infant I would look at a Hotel in the area. The Charles is an Inn. Excellent property but likely awkward for young children to stay in.
    1
    Vote
    Room Tips
    "Don't be fooled by their website. There are no good rooms at this hotel - they are all in need of serious..."
    Read review
    "Best to book a room in the main house. The hotel is not good for those with mobility problems. Recommend the..."
    Read review
    "great location, close to wineries, close to niagara falls, romantic area, quiet and peaceful"
    Read review
    "I would suggest getting a room in the back of the hotel because it is a little noisy in front from the road..."
    Read review
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