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Emerald Crown Hotel

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Emerald Crown Hotel
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57 Reviews from our TripAdvisor Community

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Showing 38: English reviews
Waterloo, Canada
Reviewed 11 August 2015

We stayed in the Emerald Crown at the beginning of June 2015 for my friends wedding. we had a large wedding party that took up nearly two floors. The hotel looked great at first glance, however there was random level stills being worked on and under construction. The restaurant staff were rude, we were given a all you can eat...

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3Thank jasminwillis
Mono, Canada
Reviewed 6 August 2015 via mobile

Was a slow start with the check in taking around 20 minutes in an unconditioned lobby. However after that the hotel did not disappoint. The room was very clean. The spa bath was very nice! The staff were friendly and helpful. There were clearly renovations happening but it was not noisy and had I not seen the building work I...

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1Thank robinhorse28
Reviewed 6 August 2015

We spent two nights in this hotel in late July. When we came back from the fall after 10pm at the second night, our room wasn't made. I went to the front desk and this man told us that he'll send someone. I told him that it's pretty late and I'd appreciate if he could put us in a different...

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1Thank q y
Reviewed 5 August 2015 via mobile

After coming home from our evening out, our room was lite up in a fluorescent green. The lights that light up the building at night were directly under our window on both sides and we had no choice but to close the curtains. It's nice to wake up with the sun while on vacation but we had no choice but...

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3Thank Sarahsarnia
Yellowknife, Canada
Reviewed 1 August 2015

After finding (with-out looking) assorted tags for clothing, a large used comb and a random ping pong ball on the unvaccuumed floor in the cigarette ashtray fragranced unsmoking room. I had the forethought to wipe with one finger, the jet tub with one of the towels to see how clean it was before I bathed my toddler...it was black. When...

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1Thank Talaria72
Reviewed 30 July 2015 via mobile

The customer service was great!!!Check in was very smooth, quick and front desk was helpful with giving us ideas for our trip. Very recommended. The restaurant is incredible and rooms are accommodating and clean. We all loved our stay there.

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Thank Tatiana E
Bobcaygeon, Canada
Reviewed 27 July 2015

The check in was slow with one gentleman only on the desk. He was slow and appeared unsure of himself. We were not amused to be woken at 12.30 in the morning. First call was to ask our name as we had not been checked in properly. Second call a few minutes later requested that we go down to the...

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Thank Christine H
Reviewed 27 July 2015

Just came back from Niagara and stayed at the Emerald Crown. I initially was looking at a fallsview hote, but after considering the price difference I thought this would be a good choice. We stayed on the 11th floor which had a great view of the entire city. Our room was clean and the service was excellent. If you go...

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1Thank Arthur B
Denver, Colorado
Reviewed 12 July 2015 via mobile

Unfortunately, due to a last minute family emergency, we did not have the pleasure to stay at this hotel. However I felt that it was important for me to write a review about their customer service concerning this cancellation. We had unfortunately I missed the cancellation policy by two hours when we received the family emergency call. Technically the hotel...

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1Thank Alison O
Reviewed 30 June 2015 via mobile

The staff especially Susan was very helpful in helping out with finding a room after having to switch hotels. Previous one was dirty, smelled, and manager wouldn't let us cancel after looking at room. Beware of America value inn on Lundy lane. Very shady and scary place.

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2Thank Steven R

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking

Additional Information about Emerald Crown Hotel

Address: 5807 Ferry St, Niagara Falls, Ontario L2G 1S8, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: $86 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Emerald Crown Hotel 2.5*
Number of rooms: 113
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Questions & Answers

Here's what travellers have asked, with answers from Emerald Crown Hotel staff and other travellers.
2 questions
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Questions? Get answers from Emerald Crown Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing the falls,you get an excellent view of the falls and its many colours at night.”
 of 5 bubbles 114lisel, 1 Sep 2016 | Read review
“Be sure to read the review of the hotel so you aren't disappointed.”
 of 5 bubbles Talaria72, 31 Jul 2015 | Read review
“Rooms on the south side allow you to see the falls fireworks from your room.”
 of 5 bubbles 483arthurb, 26 Jul 2015 | Read review
“We chose higher floor”
 of 5 bubbles 989tinak, 18 Apr 2015 | Read review
“Choose a room facing east to see the fireworks usually on weekend nights at 10:00pm”
 of 5 bubbles rosannap856, 15 Nov 2014 | Read review
5 of 5