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Sterling Inn & Spa

Booking.comUSD 167*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Sterling Inn & Spa
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1,548 Reviews from our TripAdvisor Community

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Showing 1,508: English reviews
Hamilton
Reviewed 2 weeks ago

My husband and I just returned from the Sterling Inn and Spa, for the 3rd time. Our first visit was in 2011 and let's say not much has changed, some for the good and some for the bad. PROS - Spacious rooms - Spacious bathroom - Jacuzzi bathtub - Oversized shower with wall jets and rain shower - Complimentary bathrobes...

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Helpful?
1Thank Rachel S
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you for choosing to stay with us once again, we truly appreciate it! I am happy to hear your visit with us was exactly what you were hoping for. I am working on some changes that will greatly impact your next experience with us. I hope to have you return again soon and provide feedback! Yours in Hospitality, Lisa...

Barrie, Canada
Reviewed 2 weeks ago

The location of this Inn is light industrial mixed with residential just a block away from Clifton Hill, good and bad. The room was very nice; a king bed and steam shower. Breakfast in bed was included which was one of the reasons I choose this property. The breakfast however was not of our choosing, many items I would not...

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Helpful?
Thank 34carousel
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

I'm sorry to hear our breakfast did not live up to your expectations. Our complimentary continental breakfast includes rich and creamy yogurt, fresh granola, locally sourced handmade preserves, freshly baked croissants, hard boiled eggs, in house whipped butter, and fresh whole fruit. We hope that is is enough to jump start our guests in the morning, however if you were...

Buffalo, New York
Reviewed 3 weeks ago

Sterling Inn and Spa is located in the Clifton Hill area, but off of the main road. The rooms are modern with either a steam shower or jacuzzi (at an additional charge..) The room was spaceous, very clean, with free wi fi and an included breakfast in bed" (hard boiled eggs, croisants, yogurt, juice, and coffee), an electric fireplace, and...

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Helpful?
Thank Pam W
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you for taking the time to share your experience, we truly appreciate it! I`m elated to hear that your stay with us was a success. We look forward to welcoming you back again soon! Yours in Hospitality, Lisa Baumgartner General Manager

Toronto, Canada
Reviewed 3 weeks ago

I think if it was my first time at the falls, I would stay at a hotel overlooking them, not this one. The key drawback is the location in an industrial setting and not on Clifton Hill. We have stayed at most of the hotels in Niagara Falls and this one has most of the best overall experiences - elegant,...

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Helpful?
Thank CCLS
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you for taking the time to share your experience! I'm thrilled to hear your stay with us was a success! I'm glad I was able to assist you with our deposit policy. We look forward to welcoming you back for many years to come! Yours in Hospitality, Lisa Baumgartner General Manager

Riyadh, Saudi Arabia
Reviewed 3 weeks ago

I've been there twice and never regret it, I liked the location. Even during busy seasons and noisy Niagara nights it's always quiet and comfy. Spacious parking lot. The lobby was small though, but who'd like to stay-in in Niagara?!!. The room was amazing, very spacious with all facilities and equipment installed. Either you travel solo, couples or a family,...

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Helpful?
Thank ayoubmd
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you for continuing to choose the Sterling Inn & Spa as your home away from home for your visits to beautiful Niagara. I will be sure to pass along your kind comments to the rest of the team. We look forward to welcoming you back again soon! Yours in Hospitality, Lisa Baumgartner General Manager

Listowel, Canada
Reviewed 3 weeks ago via mobile

Beautiful spacious rooms , very clean , no carpet , bring you breakfast in bed as part of there service . Friendly staff and amazing restaurant on site . Only down fall is it is just one block off of Clifton hill . A little dark and a mix of residential and industrial . I would book here again ,...

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Helpful?
Thank everett61
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

I am so happy to hear your enjoyed your stay with us! Thank you for taking the time to share your experience, we truly appreciate it. We look forward to welcoming you back again soon! Yours in Hospitality, Lisa Baumgartner

Reviewed 4 weeks ago via mobile

My husband and I recently stayed at Sterling for an overnight trip to the falls. This hotel exceeded our expectations! The front desk was friendly and check-in was quick. The lobby interior was clean and decorated well. Our room was on the second floor. Upon walking in, I was impressed with the wooden floors and spacious accommodations. Our bathroom included...

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Helpful?
Thank Stephanie D
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you for taking the time to share your experience, we truly appreciate it! I am thrilled to hear we exceeded your expectations from the moment you walked through the door. Our beautifully decorated guest rooms and delectable breakfast are just a few features that come together to create the ultimate getaway for our guests. I'm thrilled this was reflected...

Reviewed 4 weeks ago via mobile

I booked this hotel because I wanted a quiet anniversary getaway for my husband and I. Sterling inn didn't disappoint. Dwight was very friendly and extremely helpful at check in telling us the options for entertainment etc. We ended up staying in since it was a short trip and dined at the hotel's restaurant for dinner. The food was awesome....

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Helpful?
Thank Massoon
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

I am happy to hear your getaway with us was a success! I'm wondering if you may have put the large duvet at the end of the bed aside and not used it. We absolutely have a big comfy duvet in each of our guest rooms! I have noted your comments regarding breakfast as well. We look forward to welcoming...

Reviewed 4 weeks ago

Great location slightly away from the craziness at Clifton Hill. Recently renovated. Free breakfast delivered each morning. Champagne reception and snacks upon arrival. Huge shower, loved it. Staff was friendly. Loved our visit!!

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Helpful?
Thank Jessica R
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

I am so happy to hear you loved your experience, we loved having you stay with us! I'm glad all of our special amenities came together to give you the ultimate getaway. We look forward to welcoming you back again soon! Yours in Hospitality, Lisa Baumgartner General Manager

Ontario, Canada
Reviewed 4 weeks ago

Typically, we visit Niagara Falls at least 3-4 times per year. This time we decided to stay somewhere different. Based on the positive reviews I'd read, we booked two nights at the Sterling Inn and Spa. The room was oversize, open concept and included an electric fireplace, two flat screen T.V.'s, kitchenette size sink and mini fridge. I liked the...

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Helpful?
Thank Don437
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you for choosing the Sterling Inn & Spa for your recent visit to beautiful Niagara. I'm happy to hear you found our Inn to be a great getaway. We hope to see you again soon! Yours in Hospitality, Lisa Baumgartner General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
As Niagara Falls' only Boutique Hotel the Sterling Inn & Spa is a fusion between a luxury hotel and a Fine Inn. From the tranquility of our full service spa, to our fine dining restaurant AG offering regional cuisine in a cool urban setting, the Sterling Inn & Spa is truly an experience in its self. With amenities and rooms that cater to couples, it is the perfect place for a honeymoon or romantic getaway. ... more   less 

Additional Information about Sterling Inn & Spa

Address: 5195 Magdalen St, Niagara Falls, Ontario L2G 3S6, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: $158 - $423 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sterling Inn & Spa 4*
Number of rooms: 41
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Hotwire, Priceline, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Sterling Inn & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sterling Inn And Spa
Sterling Hotel Niagara Falls
Sterling Niagara Falls
Sterling Inn Niagara Falls
Hotel Style:
#1 Spa Hotel in Niagara Falls
#1 Luxury Hotel in Niagara Falls
#12 Romantic Hotel in Niagara Falls
#15 Family Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sterling Inn & Spa staff and other travellers.
21 questions
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Questions? Get answers from Sterling Inn & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the suites are huge”
robmooresp, 15 May 2017 | Read review
“Rooms on the first floor are a nicer layout than the second floor but our room was in front of the parking lot and was not as private.”
pmizil, 8 May 2017 | Read review
“The hotel is only a couple of floor tall. So if you don't want to be on ground level, ask for the second floor.”
  • The view of a
  • The Fireplace is below the TV. Note, glass shower on the left.
  • The view of a
Don437, 24 Apr 2017 | Read review
“Each room is unique, I am not sure there is bad room.”
953meaganm, 20 Apr 2017 | Read review
“pick a different hotel”
188cassiee, 12 Apr 2017 | Read review
5 of 5
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USD 167* /night
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Prices are for 1 room, 2 adults
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