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Sterling Inn & Spa

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Sterling Inn & Spa
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1,508 Reviews from our TripAdvisor Community

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Showing 1,469: English reviews
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Brampton, Canada
Reviewed yesterday NEWvia mobile

Exelent room, clean, espacios, quites,and big like and spartmen.Very nice and polite people working in the from desk like Miss Simran, and in the rooms, Miss Lawal, and everyone of them. We really enjoyed, and we are looking forward to returning back

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Helpful?
Thank 518jannet
Reviewed 2 days ago NEW

Felt like a 10 year old at a March Break camp. Received numerous calls from the front desk attendant between 8 pm to 11pm about a lot of walking around and loud talking. It was my wife and I having a day/night out away from the kids. Would not return here and our night was made to feel very uncomfortable....

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Thank Mike G
Hamilton, Canada
Reviewed 3 days ago NEWvia mobile

This is my 4th time coming to this hotel , it is so beautiful and spacious ! The staff is great , you get breakfast in bed as well ! It's a close walk to everything ! Highly recommend to anyone staying in Niagara Falls and looking for something extremely nice and not too expensive

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Helpful?
Thank melissagoulet
Toronto, Canada
Reviewed 4 days ago NEW

We went for a two night stay that started on a Thursday and it began better than expected as we got an upgrade to a king suit with a steam shower -Yes! The open concept room was spacious, well kept and clean - thank you Ashley! The bed was firm and comfortable and we loved that the room has two...

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Helpful?
Thank foodenator88
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you for taking the time to share your experience! I'm absolutely thrilled to hear we exceeded your expectations from the moment you walked through the door! We look forward to providing you with our Sterling Service again soon! Yours in Hospitality, Lisa Baumgartner General Manager

St. Catharines, Canada
Reviewed 4 days ago NEWvia mobile

I stayed at Sterling over March break for the third year in a row. I have been impressed with many things about the hotel, particularly the quiet atmosphere, big rooms and breakfast in bed. While still a great place to stay, I was less impressed than in the past. What I Still love: - massive rooms, clean and attractive -...

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Helpful?
Thank Rachel P
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you for continuing to to choose the Sterling Inn & Spa, we truly appreciate it! I'm sorry to hear you felt the parking was an unwelcome surprise that you didn't expect. Because the reservation was booked through a third party, the parking fee is not part of the third party website's confirmation emails. I can completely understand how this...

Reviewed 6 days ago NEWvia mobile

We had such an enjoyable weekend here. An old milk factory converted into a spa-what a unique space. The lobby was kind of ordinary but the rooms were giant spaces with modern decor and everything you could possibly need for the weekend. We chose a room with a steam shower and It too was awesome. The rooms were so quiet...

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Helpful?
Thank Hal H
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you so much for your kind words! I'm absolutely thrilled you felt our unique, character filled property was just right for your romantic getaway. Our breakfast in bed is a favourite amoungst our guests, I'm absolutely thrilled you enjoyed it! We look forward to welcoming you back again soon! Yours in Hospitality, Lisa Baumgartner General Manager

Hamilton, Canada
Reviewed 6 days ago NEW

Great hotel. The hotel is very well kept and very clean. The staff is friendly and helpful. The room is large, stayed in a king suit, the fireplace was nice, TV was a great size and the steam shower was GREAT! The Only downfall of this hotel is that the floors in the room are laminate wood floors and they...

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Helpful?
Thank Paul B
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you so much for taking the time to share your comments, we truly appreciate it! I'm thrilled to hear you enjoyed the steam shower and fireplace in your beautiful suite. We look forward to welcoming you back again soon! Yours in Hospitality, Lisa Baumgartner General Manager

Toronto
Reviewed 6 days ago NEWvia mobile

We had our dates set for a two night stay. However, a snow storm passed through niagara on the day we were supposed to leave. We called the hotel and spa and requested to change our arrival date for the next day. We were expecting a hassle but both the hotel and spa were very accommodating and switched our dates...

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Helpful?
Thank jessandjosh
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

I am so happy to hear your stay with us was a success! We are always more than willing to work with our guests when those storms roll through. We would never ask our guests to brave a winter storm just to avoid a penalty. I'm glad we were able to change your dates and you left us feeling relaxed!...

Dundas, Canada
Reviewed 1 week ago

A hidden jewel. A former ice cream factory, converted to boutique type hotel rooms, worthy of a JW Marriott. Every room is unique, most have large whirlpools or steam showers. 10 foot plus ceilings hard wood, awesome breakfast in bed delivery. lots of space, 5 min walk from Clifton Hill. Great restaurant experience in lower level, AG. had a welcome...

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Helpful?
Thank Al K
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you for being our #1500 review! I truly appreciate your kind words, I'm thrilled your stay with us was a success! We look forward to welcoming you back again soon! Yours in Hospitality, Lisa Baumgartner

Waterdown, Canada
Reviewed 2 weeks ago

Stayed here over night with my husband. The couple's retreat was a perfect package to relax. The rooms are comfortable, the massage was a great way to start our stay. The meal at the restaurant that was part of our package was delicious and the breakfast in bed was a great way to end our stay.

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Helpful?
Thank moniquesb66
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you for taking the time to share your experience, we truly appreciate it! I'm thrilled to hear your couples getaway was everything you hoped for and more. We feel our second to none spa and dining room mixed with our beautiful guest rooms create the perfect romantic getaway, I'm elated we accomplished this for you! We look forward to...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
As Niagara Falls' only Boutique Hotel the Sterling Inn & Spa is a fusion between a luxury hotel and a Fine Inn. From the tranquility of our full service spa, to our fine dining restaurant AG offering regional cuisine in a cool urban setting, the Sterling Inn & Spa is truly an experience in its self. With amenities and rooms that cater to couples, it is the perfect place for a honeymoon or romantic getaway. ... more   less 

Additional Information about Sterling Inn & Spa

Address: 5195 Magdalen St, Niagara Falls, Ontario L2G 3S6, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: $124 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sterling Inn & Spa 4*
Number of rooms: 41
Reservation Options:
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Also Known As:
Sterling Inn And Spa
Sterling Hotel Niagara Falls
Sterling Niagara Falls
Sterling Inn Niagara Falls
Hotel Style:
#1 Luxury Hotel in Niagara Falls
#1 Spa Hotel in Niagara Falls
#12 Romantic Hotel in Niagara Falls
#15 Family Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sterling Inn & Spa staff and other travellers.
18 questions
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Questions? Get answers from Sterling Inn & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room on the ground floor for easy entry and exit. No problems with noise.”
  • The glass basin
  • The comfortable bed with gowns.
 of 5 bubbles foodenator88, 20 Mar 2017 | Read review
“Dont pay for the parking at the hotel for $14 a night, for litteraly across the street is all day parking for $5.”
 of 5 bubbles paulbE7682PG, 18 Mar 2017 | Read review
“any room would be interesting. There are some premium rooms, maybe for honeymooners. We paid $25 extra for a larger room”
 of 5 bubbles 102alk, 14 Mar 2017 | Read review
“Second floor rooms have nice ceiling beams, but you can hear the wind on the roof.”
  • We had a balcony, which was great.  Clifton Hill attractions were 10 minutes away walking!
 of 5 bubbles 586angef, 8 Mar 2017 | Read review
“if your local tell them. Never heard any other guests and hotel was pretty full so I'm guessing all rooms are as quiet as the one we had”
 of 5 bubbles lynnc137, 5 Mar 2017 | Read review
5 of 5