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This is our first visit to this hotel.
The Good: The staff was friendly. Checkin was easy. The hotel was clean. The room we had was decent. We had a Groupon with a couple meal discount vouchers. We didn't have any trouble using the food...More
We booked a nights stay and prepaid online which ended up causing huge headaches upon arrival. I have stayed in quite a few hotels in the falls its a nice weekend get away spot but will never stay at this Sheraton again I'd rather stay...More
1 Thank Sara J
Response from Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls FallsviewResponded 27 June 2016
Dear Sara J,
I sincerely apologize that you were not made aware of the hotels policy prior to arriving to the hotel. Even though a room is pre-paid we still do need every guest to provide a credit card for incidentals, the credit card is...More
super clean, great location to attractions, easy access to the casino,no matter what side you stay on falls side or town view there is a view of the falls at the elevators. and if you want to see the city go see moe at the...More
Very nice hotel clean room, comfortable the only downside was our room faced a bar with a night club and sunday night they had loud music till 2am otherwise great location the staff comped our parking for the disturbance but if you are a light...More
Hotel room was quite spacious and clean. Enjoyed staying this hotel with reasonable fitness facility and swimming pool for relaxation. Self parking was a bit far from the hotel, so better to unload luggage when register to check in. Avoid busy rush time for check...More
I believe the casino is accessible from inside the hotel and there is a "We-Go" bus that allows you to hop on and hop off all around the tourist area for a daily price per person. If you need additional help the Sheraton's... More
I believe the casino is accessible from inside the hotel and there is a "We-Go" bus that allows you to hop on and hop off all around the tourist area for a daily price per person. If you need additional help the Sheraton's concierge located in the lobby across from the gift shop was very helpful. Of course there is always Uber and lyft that will take you door to door too.