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Crowne Plaza Niagara Falls - Fallsview

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1,812 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Niagara Falls - Fallsview
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Showing 1,627: English reviews
Dundas, Ontario, Canada
Reviewed 14 November 2014

Want to know if they have a gym and its hours? - gotta call. Might want to bring your bathing suit so what are pool hours? - gotta phone. Nothing on the website. Want to know if they billed your credit card for a room reservation? - gotta call them - no email Visa confirmation. Did your dinner reservation get...

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Helpful?
Thank Robert P
IHGCare, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Robert P, Thank you for taking the time to express your thoughts and concerns regarding our hotel. I sincerely apologize for any shortfalls and for the inconvenience these may have caused. Your satisfaction is of utmost concern to us as we always strive to make your stay a great one. I have taken your comments into serious account and...

Gander, Canada
Reviewed 11 November 2014

This hotel is perfectly located to enjoy the best of Niagara Falls. A couple minutes to walk to the falls and most of the main attractions. Large indoor water park and casino on site. Parking a little challenging.

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Helpful?
Thank Kellie S
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Kellie S, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your stay with us. I sincerely hope we have the opportunity to host you again in the near future. At your service, Joseph Legace General Manager

Cleveland, Ohio
Reviewed 10 November 2014

We were excited to stay here because of the package we received for $149/night. After standing in line at the front desk for nearly 25 minutes we were upgraded to a falls view and were given the details about our package: * We got a $40 voucher for the spa (but had to spend $120 to use it. * We...

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3Thank Travs82
IHGCare, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Travs82, Thank you for your review and for enumerating the good, the bad and the opportunities to improve. I am delighted to hear that you found our rooms clean and tidy. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am...

Toronto, Ontario, Canada
Reviewed 7 November 2014

They have a thermostant but completely wasted as the a/c is OFF its extremely HOt in the room. Not going back waste of time and money. Hence they will offer you the blade fan so if you have a kids you will end up like me. Not sleep because of being to worry that my 2 yr old daugher gonna...

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2Thank Sofiajosh
IHGCare, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Sofiajosh, Thank you for your review regarding your recent stay at Crowne Plaza Niagara Falls - Fallsview. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you...

Toronto, Canada
Reviewed 5 November 2014

We stayed here a year ago for 2 days with the Falls view water park package. Excellent hotel. Rooms are comfy. Downtown Niagara so no parking headache. Nice walk to down town. Our room was facing the falls which was awesome.

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1Thank FemReed
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear FemReed, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your stay with us. I sincerely hope we have the opportunity to host you gain in the near future. At your service, Joseph Legace General Manager

Reviewed 2 November 2014 via mobile

I paid more than 200$ to stay in a accomodation that using the window as their air ventilation.they dont have airconditioned ON. My kids get all sick as the weather inside the room is too hot and the weather outside is too cold. Uncontrollable weather. BE AWARE THAT ROOM DONT HAVE THEIR OWN AIRCONDITION AND HEATER CONTROL. not true as...

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4Thank j0yskie
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear j0yskie, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. Please accept my profuse apologies for our failure to exceed your expectations.It is true that our building can only be on either heat or air-conditioning- not both at the same time. That evening being quite cold, we had the heat on. It was my understanding...

Reviewed 2 November 2014

On Saturday November 1st My husband and I were stuck in the hotel lobby. After pressing emergency button I let them know I was experiencing a severe panic attack. It took several minutes for engineer to come. My panic worsened. The engineer appeared from the opposite door of elevator with a key, stating the elevator had been switched to service...

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2Thank Filomenacos
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Filomenacos, Thank you for taking the time to review the Crowne Plaza-Niagara Falls-Fallsview. I am truly sorry that you had this very difficult experience. Nobody should have to experience that while trying to enjoy themselves during a hotel stay. I have followed up with all team members you encountered the weekend of your visit. It seems there was a...

Chesapeake, Virginia
Reviewed 31 October 2014

We were advised to stay on the Canadian side of the river and being an IHG member, the Crowne Plaza was a logical choice. We’ve stayed at Crowne Plazas in several different countries over the past few years, but it has been a while only because one was not in the area of the places we needed a hotel the...

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2Thank WA2world
Reviewed 29 October 2014 via mobile

I can not believe the experience I had with Crown Plaza. The staff was very polite and kind. Checking in was smooth and quick. I got the key to my room and was on my way. I went up the elevator and found my room. I opened the door to a tiny room that smelled old and musky. It was...

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1Thank HaleYah
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear HaleYah, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was most dismayed that you did not enjoy your stay at our vintage property. You have my sincere apologies. Being an older property, we do have some rooms that are on the small side. I hope you were able to enjoy your visit to...

Guelph, Canada
Reviewed 21 October 2014

If you are looking for large, open spaced rooms, and sterile modern atmosphere, this is not the place for you. It is, however, a truly beautiful hotel. It was the first luxury hotel built in Niagara Falls (1927) and they have maintained much of the original charm and beauty while putting in lovely upgrades on the room. I was on...

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1Thank Sharon C
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear SB_in_Guelph, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your stay with us. I sincerely hope we have the opportunity to host you gain in the near future. At your service, Joseph Legace General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 

Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: $91 - $365 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Number of rooms: 234
Reservation Options:
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#6 Casino Hotel in Niagara Falls
#8 Spa Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Niagara Falls - Fallsview staff and other travellers.
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Lismore, Australia
over a year ago

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Questions? Get answers from Crowne Plaza Niagara Falls - Fallsview staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The location is very good. Beautiful view of Niagara Falls. Easy access to highway.”
 of 5 bubbles xianglikathy, 24 Mar 2017 | Read review
“Take a falls view room”
 of 5 bubbles 317sofia1974, 20 Mar 2017 | Read review
“Fallsview rooms are worth it!”
 of 5 bubbles 220jackie, 18 Mar 2017 | Read review
“Do not spend extra on upper fallsview rooms - not worth it. Poor views.”
 of 5 bubbles MrsReed2008, 14 Mar 2017 | Read review
“No not get room 915 ants”
 of 5 bubbles christeph2017, 12 Mar 2017 | Read review
5 of 5