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This Novotel was a big disappointment. It was not up to Novotel standards. We will never stay at it again. My wife and I have stayed at several Novotels before in France and are members of the Accor Club. The following is a list of...More
1 Thank Sociology
Response from Frank R, General Manager at Novotel Toronto Mississauga CenterResponded 15 January 2016
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent...More
The hotel was very good , comfotable,clean and with easy transportations.
The personal there were very friendly and cooperative.
And I would like to express my atmos thanks and greetings to the reciptionist Ratugava whom he was very helpful and conveyed the best services to...More
Response from Frank R, General Manager at Novotel Toronto Mississauga CenterResponded 19 January 2016
We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as...More
My stay in the Novotel Hotel was a surprise. I booked in mid October for about 9 nights the room was comfortable and spacious. Bed was comfortable and clean. It is an old Hotel definitely needs some upgrading BUT the staff were kind, attentive and...More
Response from Frank R, Manager at Novotel Toronto Mississauga CenterResponded 19 November 2015
Dear Valued Guest
We very much appreciate your comments, and we are very happy to receive your feedback. We thank you for staying with us, and hope to welcome you back on a future visit,
I stayed at the Novotel in mississauga from November 6th to 9th. I was there to have a girls weekend and find my wedding dress. I found a beautiful wedding dress and a huge amount of bed bug bites. These bites quickly became infected and...More
2 Thank Bev T
Response from Frank R, General Manager at Novotel Toronto Mississauga CenterResponded 19 November 2015
Dear Bev T
We take this VERY seriously. My sincere apologies to you regarding your unsettling experience. We do have an aggressive pest control policy and practice which includes, substantial, regularly scheduled guestroom inspections by an external/professional company and if needed, elimination protocols. These standard...More
The experience was fantastic. I had a hotel sleepover for my birthday and they beds were very comfortable/fluffy and the staff was very kind and always servicing even when I would call over and over for things at all 4 am. It's so convenient with...More
Response from Frank R, Owner at Novotel Toronto Mississauga CenterResponded 19 November 2015
Dear Valued Guest,
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I will definitely share your comments with our team,
Response from NovoAFOM | Property representative |
Dear Valued Guest,
We do require our guests to provide a credit card at the time of booking for all reservations. However, our deposit payments may differ depending on the rate offer selected. For more information on... More
Dear Valued Guest,
We do require our guests to provide a credit card at the time of booking for all reservations. However, our deposit payments may differ depending on the rate offer selected. For more information on payment options, please do not hesitate to contact Novotel Toronto Mississauga Centre directly, as our staff will gladly answer any questions you may have.
Assistant Front Office Manager
Novotel Toronto Mississauga Centre