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Residence Inn London Downtown

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Residence Inn London Downtown
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301 Reviews from our TripAdvisor Community

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Showing 295: English reviews
Toronto, Canada
Reviewed 30 September 2016

This was my first time staying at a Marriott hotel. There were good aspects which I loved and then there were aspects which put a slight damper on our visit. Pros: - The BED! Luxurious!! The sheets were lovely, soft, clean and the bed was incredibly comfortable. I loved the blackout curtains - Comfortable and warm furnishings in the suite...

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Helpful?
Thank Rebecca L
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Rebecca L, I want to thank you for taking the time to write this review. I am glad to hear that you found our bedding really comfortable, and our breakfast a nice surprise. I also would like to send my apology for not meeting your needs during your stay in regards to your request. Please contact me when time...

Dundas, Canada
Reviewed 15 September 2016

For business travel, nothing beats a hotel that delivers solid, excellent service EVERY time you visit. The Residence Inn is one of those fabulous places to stay that takes the worry out of the accommodation part of travel. The rooms are always clean, comfortable and spacious. Staff are incredibly friendly. What more can I ask?

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Thank Jim H
Vancouver, Canada
Reviewed 3 September 2016

Booked this hotel for the long weekend to find that the hotel was very dated - the rooms had newer furniture but the walls and aura was very stuffy and musty. My husband's dust allergies kicked in and we had to get him allergy meds by the second night. To renovate it properly you need to get rid of the...

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1Thank Janet88
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Janet88, I am disappointed to hear that we did not exceed your expectations during your stay this past weekend. We will meet as a management team to further discuss your comments. As for Marriott Standards, our hotel and team do quite well during our Marriott Audit that our brand conducts annually. I do appreciate your feedback and please feel...

Reviewed 25 August 2016

Stayed at this place for a night with my wife. Very clean with friendly staff. Their breakfast was excellent, which was included in the price. My only negative comment would be the $14.00 parking fee. But, pretty much all hotels charge this fee. You are fortunate if on the odd occasion it gets waived. Great place to stay if you...

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Thank Johnson k
Winnipeg, Canada
Reviewed 23 August 2016 via mobile

This is a 14 floor hotel in a downtown environment. There is an under-$20/night parking fee for either above ground or underground stalls. There is a convenience store next door. There didn't appear to be much close by for shopping or restaurants, but we didn't venture far. We had a spacious studio on the top (14th) floor. Breakfast was the...

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Helpful?
Thank dayebob
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Dayebob, I want to thank you for this review, the next time you are back visiting us please stop by our front desk as one of our Guest Service agents would be happy to assist you in finding great restaurants and shopping with in a two minute walk. I will share with our staff your kind comments.

Reviewed 23 August 2016

I have stayed at hundreds of hotels for business and pleasure. I have never encountered this fraud scam. I booked a suite for myself and two sons over the August civic holiday in order to visit family friends and the local university. After my stay a $380 charge appeared on my credit card. I phoned to find out what this...

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1Thank Karin W
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Karin W, Thank you for bringing your concern on to this forum. You have every right to know what these charges were on to your account during your last stay with us. Our General Manager and our Guest Service Department had made several efforts to communicate with you the past two weeks to resolve and clarify these charges. We...

London, Canada
Reviewed 17 August 2016 via mobile

If you want to pay a little more for your hotel stay and sleep in total comfort...try the Residence hotel downtown London. The suite was nicely laid out, kitchenette and seating area. Decor a little outdated but very clean and comfortable. The hotel staff were very pleasant and breakfast the next morning was very good...full breakfast with plenty of fresh...

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1Thank Lori H
Toronto, ON
Reviewed 2 August 2016

First off, our two night stay with our two young children was really nice. The hotel staff were super nice and friendly. The place was clean and quaint. Some of the parts of the room are a little run down but I am super picky and am used to staying in fairly luxurious hotels, so that being said, I was...

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1Thank NancyH1333
Toronto, Canada
Reviewed 27 July 2016

We stayed with friends and family since this location is closed to downtown and we go to the sunfest every year and this is the first time in this hotel. the rooms are spacious however all related to food is completely disastrous, dirty plates and utensiles, dirty tables for long time even when there were 2 clients in restaurant. Burned...

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Helpful?
Thank Juan R
RIL2011, Front Office Manager at Residence Inn London Downtown, responded to this review

Dear Juan R, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Residence Inn London Downtown. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any issues...

Ontario
Reviewed 24 July 2016

Stayed here for a little getaway. The front desk clerk was so friendly and kind. Our room was great. Did not realize it came with a full kitchen! Had I known I would not have wasted the money we did going out to dinner. Great location. Complimentary breakfast was more than enough to get you on your way. Would definitely...

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Thank czechmate1ca

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Restaurant
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Self-Serve Laundry
  • Meeting Rooms
  • Laundry Service

Additional Information about Residence Inn London Downtown

Address: 383 Colborne Street, London, Ontario N6B 3P5, Canada
Region: Canada > Ontario > London > Central London
Price Range: $145 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn London Downtown 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Residence Inn London Downtown Hotel London
London Residence Inn
Residence Inn London Downtown Ontario
Hotel Style:
#9 Business Hotel in London
#10 Family Hotel in London
#12 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn London Downtown staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors”
 of 5 bubbles keasons, 31 Oct 2016 | Read review
“Ask for a corner suite.”
 of 5 bubbles H44-12, 24 Oct 2016 | Read review
“Anything above floor 2 is great!”
 of 5 bubbles jimhL6385AW, 15 Sep 2016 | Read review
“I stayed in one of the suites - which included a refrigerator, Microwave, etc. Pretty good.”
 of 5 bubbles johnsonk560, 24 Aug 2016 | Read review
“High floors have great views!”
 of 5 bubbles JanH3791, 18 May 2016 | Read review
5 of 5