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This hotel is getting a little old and tired hence the designation Holiday Inn Express. The room was OK and the bed was comfortable. My complaint was when I got the bill they charged me for parking in their parking lot. When I commented the...More
1 Thank David L
Response from Fariyal H, Manager at Holiday Inn Express & Suites London DowntownResponded 18 April 2017
Thank you so much for your comments. I hope you enjoyed your stay with us. I apologize that you were not told of the parking charge but we do charge for parking. I will make sure all our agents are retrained on this....More
This was a nice clean holiday inn in downtown London. We walked from the hotel to budwiser gardens for a show. The staff seemed quite helpful. The included breakfast was your typical buffet style breakfast. The restaurant area was small and could have been a...More
Response from Fariyal H, Manager at Holiday Inn Express & Suites London DowntownResponded 10 April 2017
Thank you so much for your comments, I do appreciate you taking the time to provide feedback. I will share your comments with our breakfast bar team as it is important for them to know how our guests feel. I am happy you...More
Would have rated it 4 stars except for a terrible terrible mattress in room 702. Simply awful. They did comp the parking in return, thus acknowledging the problem, but that doesn't take back an awful nights sleep. Otherwise, most aspects of the stay were fine..onsite...More
2 Thank vanillagorilla58
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites London DowntownResponded 17 April 2017
Thanks for letting us know about your experience and choosing to stay with us. I'm happy with your kind words for our complimentary parking and service from our hotel staff. I'm also glad that you liked the add-on breakfast option. On the other...More
I just spent two nights at this hotel. I am by no means a hotel 'snob' but this hotel was old, dirty, dark and the rooms are very small. Our toilet wouldn't flush, the beds are uncomfortable/sag in the middle, the refrigerator in the room(s)...More
1 Thank juliemitchell2017
Response from Fariyal H, Manager at Holiday Inn Express & Suites London DowntownResponded 28 March 2017
Thank you so much for your review of our hotel. I do apologize that you did not enjoy your stay with us. I do know my staff did everything they could to make your your stay more enjoyable with the tools they had....More
Stayed here Saturday night for a concert at Budweiser Gardens. We were first given a room that smelled like smoke but the front desk was very accommodating and quickly offered us another room. Much better luck with the second room. Clean room on the 8th...More
Response from Fariyal H, Manager at Holiday Inn Express & Suites London DowntownResponded 21 March 2017
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. I am also pleased to hear that our staff were able to help you get a better night's sleep. It's something our staff takes great pride...More
USD 93 - USD 137 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#14 Romantic Hotel in London
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Holiday Inn Express Hotel And Suites London Downtown ,
Holiday Inn Express London ,
Holiday Inn London ,
London Holiday Inn ,
Holiday Inn Express & Suites London Downtown Ontario