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BEST WESTERN PLUS Stoneridge Inn & Conference Centre

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#13 of 41 Hotels in London
GreenLeadersSilver level
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BEST WESTERN PLUS Stoneridge Inn & Conference Centre
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308 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Stoneridge Inn & Conference Centre
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Showing 304: English reviews
Windsor, Canada
Reviewed 30 September 2016

We recently stayed at the Stoneridge for two nights. When we arrived we were placed in a room on the first floor close to the conference rooms. We were concerned that it would be noisy in the mornings, so we asked to be placed in another room. Not to mention, the carpet was very worn and dirty looking, and the...

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Helpful?
Thank TravelShihan
Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review

Dear TravelShihan, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Please accept my sincere apology for not exceeding your expectations. Your candour is much appreciated and has been shared with our team to ensure we make all our guest feel comfortable and address every request with a smile. We pride ourselves...

Cambridge, Canada
Reviewed 23 September 2016

very good staff on the desk, room was a surprise, nicely done, and quiet in the night time. Breakfast was included but the food was not hot ( buffet style). Eggs were very nice but luke warm. Not a large selection

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Helpful?
Thank Phil835
Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review

Dear Phil835, Thank you for giving our hotel a try and for your kind feedback. We are so pleased to hear that we exceeded your expectations relating to the quality of service and sleep experience. I'm so sorry we fell short on providing hot items on the breakfast buffet and we have addressed this with our kitchen and breakfast service...

Londesborough, Canada
Reviewed 23 September 2016

We used the conference room and had a wonderful served meal and the bar staff was fun and good at his job. The hotel was clean and the staff was nice but the water pressure was not good at all. That would be my only complaint. The free breakfast was a wonderful spread of breakfast selections... very good!

Review collected in partnership with Best Western
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Helpful?
Thank Tanya M
Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review

Dear Tanya M., Thank you for taking the time to share such positive feedback regarding your recent expierence at our hotel. Our team was delighted to read your comments about the service, meals, and cleanliness. Please accept our apology for the water pressure issue you experienced. We have our maintenance and plumbing engineers looking into finding a better solution during...

fort erie, Canada
Reviewed 18 September 2016

Looked good at onset, but the bed was unsleepable. Neither my husband or I got any sleep it was so uncomfortable. Reception signing in was very nice. Restaurant so so. Complained about the bed the next day---answer, sorry to hear that. Not going back to this location.

Review collected in partnership with Best Western
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Helpful?
Thank Brenda R
Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review

Dear Brenda R., Thank you for taking the time to post feedback regarding your stay at our hotel. Please accept our sincere apologies for the discomfort you experienced while staying at our hotel. We understand that the sleep experience is very personal yet so important and we are so sorry that both you and your husband did not have a...

Reviewed 18 September 2016

Hotel has been more recently renovated, the lobby is excellent. Rooms have more modern furnishings. The beds were harder, but I slept very well overall. Hotel and rooms were very clean (but bizarrely housekeeping was coming around at 8:30am... WAY too early). There's no overhead light in the room, so coming in the dark you have to feel around for...

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Helpful?
Thank klinds89
Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review

Dear klinds89, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team I wish to apologize for falling short of your expectations. I understand how the little things can add up to a no so perfect experience. We will address your feedback with our team to ensure...

Southaven, Mississippi
Reviewed 18 September 2016

Very nice hotel and Maureen at the front desk was an absolute pleasure. Just stayed one night on our way to Niagara Falls. Nice breakfast in the restaurant, bed was great but wifi was spotty. Would absolutely stay again.

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Helpful?
Thank RSgross144
Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review

Dear RSgross144, Thank you for your review and recommendation. Maureen will be thrilled to read that she made your stay with us more memorable. We hope to have the pleasure of welcoming you back again soon. Thank you for staying with us. Sincerely, Natalie Zima

London, Canada
Reviewed 17 September 2016

Go with something newer this place is gorgeous from the outside, the rooms are atrocious with no internet, and the water is a trickle in the morning. I would suggest major reno, but in the mean time stay some where else. Oh and this place is literally in the middle of no where. Great breakfast though...

Review collected in partnership with Best Western
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Helpful?
Thank Ismail E
Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review

Dear Ismail E., Dear Mr. El Sherif, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel has been running full or near full occupancy this month and until your survey have not been notified nor had we experienced any issue with water, water pressure or water temperature. We were not notified...

London, Canada
Reviewed 13 September 2016

Attended a wedding at the Best Western last weekend and we were so impressed by the facilities the staff and the fine dinner we were served. The building was beautiful inside the detail and craftsmanship was very nice to see and very unexpected. We were blown away by the church we expected an old church with an old interior boy...

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Helpful?
Thank Tommyboy1956
Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review

Dear Mr. and Mrs. Myles, Thank you for taking the time to share your recent experience at our hotel. We are so please to have exceeded your expectations and created such great memories for Jenn, Brandon and their families. We wish them a long and happy marriage. Our restaurant serves similar foods and is very well respected in the community....

Canada
Reviewed 7 September 2016

At $160 a night, I expect more. The hotel itself is okay and the staff very friendly but the water smells of sulfur and our A/C unit was noisy enough to wake us up throughout the night and did not work well. We were there to attend a wedding in West London and this was the recommended hotel. We did...

Review collected in partnership with Best Western
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Helpful?
Thank Kathy R
Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review

Dear Kathy R., Thank you for taking the time to post your feedback regarding your recent stay at our hotel. Please accept my sincere apologies for not exceeding your expectations. We wish you had brought your concerns to our attention so that we may have had the opportunity to address them or at the very least, move you to a...

Ottawa, Canada
Reviewed 6 September 2016

Excellent hotel great restaurant near main highways. Plenty parking Proper full breakfast offered. Food was excellent. Rooms were a good size and well furnished. So convenient when driving just of main highway.

Review collected in partnership with Best Western
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Helpful?
Thank Letitia B
Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review

Dear Letitia B., Thank you for taking the time to share your experience. We are so thrilled to read that you enjoyed our accommodations, restaurant and location. We hope to have the pleasure of welcoming you back again the next time you travel through London. Thank you for staying with us. Sincerely, Natalie Zima

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Amenities

Highlights
  • Bar/Lounge
  • Free Parking
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The BEST WESTERN PLUS Stoneridge Inn & Conference Centre provides an exceptional stay for everyone from those visiting for a family vacation to those traveling on business, all at an affordable price. Those traveling on business or visiting while on vacation can all appreciate that this London, ON hotel is within a few kilometers of Labatt Brewery & Tour, Double Decker Bus Tour, John Labatt Centre, Covent Garden Market, White Oaks Mall and Western Fair Raceway. Families will love other nearby attractions, such as Adventures on Wonderland, Storybook Gardens, the Ontario Children's Museum and Wally World. Golf, sports tournaments and summer festivals, such as Thomas the Tank, are also close by.Guests planning corporate events or weddings can take advantage of the banquet, conference, chapel and ballroom facilities that can accommodate up to 400 attendees. Call this London, ON hotel today to learn more! Guests can also enjoy having many more amenities onsite at this London, ON hotel, including a cocktail lounge, 24-hour exercise facility, business center and a complimentary hot breakfast. Visitors delight in the convenience of having an award-winning Italian restaurant on the premises. For an extraordinary trip to London, ON, make a reservation at the BEST WESTERN PLUS Stoneridge Inn & Conference Centre! ... more   less 

Additional Information about BEST WESTERN PLUS Stoneridge Inn & Conference Centre

Address: 6675 Burtwistle Lane, London, Ontario N6L 1H5, Canada
Region: Canada > Ontario > London
Price Range: $100 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS Stoneridge Inn & Conference Centre 3.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Best Western London
London Best Western
BEST WESTERN PLUS Stoneridge Inn & Conference Centre London, Ontario
Hotel Style:
#2 Green Hotel in London
#13 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Stoneridge Inn & Conference Centre staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Stoneridge Inn & Conference Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We didn't stay on the 401 side and didn't hear any traffic sounds.”
marybumm, 23 Mar 2017 | Read review
“Unless you have be near town center, treat yourself to this quiet hotel in a quaint area.”
rond88, 19 Oct 2016 | Read review
“away from the conference area. check the rooms first for cleanliness and dampness”
TravelShihan, 29 Sep 2016 | Read review
“ask for a room not facing the 401 highway”
Phil835, 22 Sep 2016 | Read review
“Lots of rooms / suites to choose from”
Tichiganblues, 8 May 2016 | Read review
5 of 5