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Ambassador Hotel & Conference Centre

3,848 reviews
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Traveller (97)
Room & Suite (57)
Pool & Beach (4)
Overview
  • Excellent25%
  • Very good34%
  • Average24%
  • Poor12%
  • Terrible5%
Travellers talk about
“water park”(375 reviews)
“splash pad”(91 reviews)
“indoor waterpark”(38 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,848)Write a Review
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161 - 165 of 3,747 reviews
Reviewed 4 December 2017

We booked this hotel because of the water park they advertise. The pool was nice and warm. The hot tub worked when it wanted too. Only one tub was working. The lifegaurd had to keep resetting the one that did work. The the water slide...More

Review collected in partnership with this hotel
Thank Z212HAjasonm
Response from Ashley M, Front Office Manager at Ambassador Hotel & Conference CentreResponded 3 weeks ago

Thank you so much for your review. I am so sorry that you had such a disappointing stay with us. We hope you will come back and stay with us again soon. Please contact me personally to arrange your next visit so I can ensure...More

Reviewed 3 December 2017

twice, once at lunch and once at dinner we were kept waiting for our food. At lunch it was excusable but at dinner I think the numbers were not calculated correctly and we were the last table and had to wait while I think meals...More

Review collected in partnership with this hotel
Thank patriciahM598YP
Response from Ashley M, Front Office Manager at Ambassador Hotel & Conference CentreResponded 3 weeks ago

Thank you so much for your review. I am so glad you enjoyed your stay, minus the issues with meal times. I'll pass that on to our banquet manager so he is aware of the issues you encountered. We hope you will come back and...More

Reviewed 3 December 2017

I was attending an AGM and found everything very good. The facility was certainly adequate for our needs. The meals were very enjoyable. I might make one suggestion -- the next time you service roast pork you might consider serving applesauce or a sauce of...More

Review collected in partnership with this hotel
Thank Donna R
Response from Ashley M, Front Office Manager at Ambassador Hotel & Conference CentreResponded 3 weeks ago

Thank you so much for your review. I'll definitely pass on your feedback about the applesauce! We hope you will come back and stay with us again soon. Please contact me personally to arrange your next visit so I can ensure your next stay is...More

Reviewed 3 December 2017

Stayed in a Business King for a Christmas party. Large bar fridge and a microwave in room. Nice big room. One source of dissatisfaction at the same Christmas party a year ago, was the lack of attentive staff at the evening meal. Plates were stacked...More

Thank cdnchoach
Response from Ashley M, Front Office Manager at Ambassador Hotel & Conference CentreResponded 3 weeks ago

Thank you so, so much for your kind words. I love getting reviews like this to see how we are improving! We hope you will come back and stay with us again soon. Please contact me personally to arrange your next visit so I can...More

Reviewed 3 December 2017

The hotel is very clean and the staff is friendly and helpful. The wait staff is the conference dining room was friendly and helpful. The cleaning staff was also friendly and helpful. Front desk staff gave me toothpaste, since I forgot mine.More

Review collected in partnership with this hotel
Thank Pauline W
Response from Ashley M, Front Office Manager at Ambassador Hotel & Conference CentreResponded 3 weeks ago

Thank you so much for your wonderful review! I am so glad you enjoyed your stay with us! We hope you will come back and stay with us again soon. Please contact me personally to arrange your next visit so I can ensure your next...More

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet ( WiFi )
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Banquet Room
Conference Facilities
Laundry Service
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
USD 90 - USD 143 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Kingston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 90 - USD 143 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Kingston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (97)
Room & Suite (57)
Pool & Beach (4)
Dining (3)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
Aurora R
3 November 2017|
Answer
Response from Erin M | Reviewed this property |
The pool is indoors, so weather doesn't determine if it's open or not. You should probably call the hotel and ask if it is closed for repairs/cleaning so you know for sure.
0
Votes
BMD120913
13 June 2017|
AnswerShow all 3 answers
Response from Nancy F | Reviewed this property |
Not a nice hotel or area for a honeymoon. book on Lake onario with a full water view, walk to everyrhing.
0
Votes
Joshua D
28 May 2017|
AnswerShow all 2 answers
Response from Joshua D | Reviewed this property |
You are entitled to a refund for hotels that do not have a certain standard.At this point I have 3 legal cases pending against hotels or hotel chains.You as a renter have entered a legal contract to have a safe,healthy... More
0
Votes
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1234
Room Tips
"Book the sixth floor if you like the quiet."
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"Move on to the next available hotel"
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"Stay in the building with the pool"
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"I did not stay at the Ambassador. (I did know I was training at the Ambassador until the morning of my first..."
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