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Ambassador Hotel & Conference Centre

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2,511 Reviews from our TripAdvisor Community

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There are newer reviews for Ambassador Hotel & Conference Centre
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Showing 2,439: English reviews
Brampton
Level Contributor
3 reviews
3 hotel reviews
Reviewed 6 days ago NEW

If you accept a reservation and have a set check in time of 3pm then I expect to you to be able to deliver the service (room) at that time. I arrived at noon and asked the front desk if there was any chance of getting the room early and they said they would get it as soon as possible.... More 

Review collected in partnership with this hotel

Helpful?
Thank Y3039VCchriss
Ashley M, Front Office Manager at Ambassador Hotel & Conference Centre, responded to this review

Chris, Please accept my most sincere apologies for all the issues you encountered during your stay. I am forwarding this on to our housekeeping team to ensure they are aware of the struggle during your stay and that way they can work with their staff to figure out a better way to do this. I am so sorry for these... More 

Ompah
1 review
Reviewed 6 days ago NEW

check in time was not when it was suppose to be family members left for hours to check in.We were all late for the Christmas party at another family members home most people had already eaten dinner be the time we arrived maybe should have let us know if to busy and can't have the rooms ready by check in... More 

Review collected in partnership with this hotel

Helpful?
Thank barryh408
Ashley M, Front Office Manager at Ambassador Hotel & Conference Centre, responded to this review

Barry, Thank you so much for taking the time out of your busy schedule to let you know how we are doing. I appreciate getting reviews because it shows what we are doing well and what we need to improve on and by the sounds of it there is a bit to improve on! I am sorry we were unable... More 

Smiths Falls, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

We were very pleased with our recent stay. We come every other month or so and have almost always experienced a great time. Rooms are all very clean and well designed. This last stay we were upgraded to the Ambassador Suite and it was exceptional. Thank you very much Hotel staff for fixing that reservation mix up!

Review collected in partnership with this hotel

Helpful?
Thank RebeccaD1973
Ashley M, Front Office Manager at Ambassador Hotel & Conference Centre, responded to this review

Rebecca, Thank you so much for your positively glowing review! I am so glad you enjoy your stay every time you come, and I'm very happy you enjoyed the Ambassador Suite. Isn't it fantastic? I am so glad we were able to solve that reservation mix up for you! Please let me personally handle your next stay in Kingston. I... More 

Brighton
Level Contributor
3 reviews
3 hotel reviews
Reviewed 6 days ago NEW

We keep on coming back! We have stayed at a few hotels in Kingston and always choose the Ambassador. The value and service are always exceptional. Nice place just to come and relax - the restaurant is nice and convenient.

Review collected in partnership with this hotel

Helpful?
Thank kevinsE6083SN
Ashley M, Front Office Manager at Ambassador Hotel & Conference Centre, responded to this review

Thank you so much for your glowing review, Kevin! I am so glad you enjoy your stay time and time again, we love having you! Please let me personally handle your next stay in Kingston. I would love to have you back! Feel free to email me at ashley.macgillivray@ambassadorhotel.com to set this up. Ashley MacGillivray | Guest Services Lead Supervisor... More 

Brantford
1 review
Reviewed 1 week ago

Our hotel room was very clean. We had a problem with our heater when we got there. I called the front desk and they sent someone right away. A very nice young man fixed our heater in no time at all. He was very polite and apologetic for the inconvenience. Our room was very clean and quiet.

Review collected in partnership with this hotel

Helpful?
Thank 840traceyj
Any City
1 review
Reviewed 1 week ago

We stayed mid week in November with a small child who wanted to use the pool, but the water slide was closed during the week, the pool was quite cool, one hot tub was out of service and the other was the temperature that the pool should have been. Other than that the Ambassador is a lovely hotel away from... More 

Review collected in partnership with this hotel

Helpful?
Thank Joan Elizabeth S
Ottawa
Level Contributor
1 review
Reviewed 1 week ago

We attended a conference at the Hotel. It was in close proximity to the Via Rail station and very convenient for our requirements. Staff was friendly and helpful, the room was exceptionally clean. Food was good and once again, it was convenient to have the restaurant and lounge on site. The Water Park looked like fun and great for families.

Review collected in partnership with this hotel

Helpful?
Thank Susan P
Barrie
2 reviews
Reviewed 1 week ago

Great pool area for kids - would have been nice to have waterslide operational in the evening - there was no staff members and the slide was turned off which was a big disappointment for my son. The hotel is a strong 3 star - clean, but dated. I have stayed here a few times now for business and like... More 

Review collected in partnership with this hotel

Helpful?
Thank businessman1414
Smiths Falls
1 review
Reviewed 1 week ago

The front desk clerks weren't friendly. The room keys didn't work 3 attempts. The room was too hot. The water in the pool was cold. The room service was over priced. They require a deposit on top of your bill. I won't return this year.

Review collected in partnership with this hotel

Helpful?
Thank Ashley Lewis M
Parry Sound
1 review
Reviewed 1 week ago

Average, nothing outstanding but acceptable. Did not use pool facilities . Would use. These facilities again. Think it's a good facility to use for families with children that use the pool area. Did not eat at the hotel, due to our short stay.

Review collected in partnership with this hotel

Helpful?
Thank marleneh265

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Located in the Heart of Kingston The Ambassador is conveniently located just off of Hwy 401 at the base of Sydenham Road exit #613, and we are only minutes away from essential services, facilities, and attractions, and the beautiful Downtown Kingston waterfront. Transforming Vision into Reality The Ambassador Hotel & Conference Centre is proud to offer exceptional meeting facilities in the heart of Kingston. Our events and catering team offers expert knowledge in planning any type of event with paramount success. We strive to deliver a stress free way of transforming your vision into reality. Located in the Heart of Kingston The Ambassador is conveniently located just off of Hwy 401 at the base of Sydenham Road exit #613, and we are only minutes away from essential services, facilities, and attractions, and the beautiful Downtown Kingston waterfront. ... more   less 

Additional Information about Ambassador Hotel & Conference Centre

Address: 1550 Princess St, Kingston, Ontario K7L 4X6, Canada
Region: Canada > Ontario > Kingston
Price Range: $126 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ambassador Hotel & Conference Centre 3.5*
Number of rooms: 245
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, HotelsforEveryone, Odigeo, HotelTravel.com and Priceline so you can book your Ambassador Hotel & Conference Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ambassador Hotel Kingston
Ambassador Conference Hotel
Hotel Ambassador Conference
Ambassador Hotel & Conference Centre Kingston, Ontario, Canada
Hotel Style:
#5 Business Hotel in Kingston
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Questions & Answers

Here's what travellers have asked, with answers from Ambassador Hotel & Conference Centre staff and other travellers.
6 questions
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Questions? Get answers from Ambassador Hotel & Conference Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for no neighbors”
 of 5 bubbles CharlesP430, 3 Dec 2016 | Read review
“Don't get the breakfast package or you might be stuck in line waiting to be served”
 of 5 bubbles revmarty, 14 Nov 2016 | Read review
“Front of hotel views are ok but the back looks over the river and marshland that lead to Lake Ontario.”
 of 5 bubbles 645nataliet, 14 Sep 2016 | Read review
“Try getting higher floors in main area.”
 of 5 bubbles Shishpan, 6 Sep 2016 | Read review
“Accessible rooms are available, but comfort & cleanliness are an issue. The pool helps to balance the stay.”
 of 5 bubbles 747marilynb, 15 Aug 2016 | Read review
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