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Best Western Premier C Hotel By Carmen's

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1530 Stone Church Rd E, Hamilton, Ontario L8W 3P9 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (220)
Room & Suite (91)
Dining (19)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 25/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 25/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 21 hotels in Hamilton
Location
Cleanliness
Service
Value
Travellers' Choice
Hamilton's first luxury boutique hotel welcomes you! The BEST WESTERN PREMIER C Hotel by Carmen's offers you the modern conveniences of home in a comfortable and classic setting. Your hotel experience will be enhanced as you embrace a touch of Italian culture. All of our rooms and suites are themed after Italian icons and cities including Frank Sinatra, Sophia Loren, Vince Lombardi, Leonardo Da Vinci, and Venice. Custom artwork featuring these personalities and cities define each room.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Rooftop terrace
Street parking
Wifi
Indoor pool
Heated pool
Restaurant
Snack bar
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Coffee / tea maker
Kitchenette
Flatscreen TV
Iron
Microwave
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, French, Russian, Spanish
1027Reviews16Q+A100Room tips
Traveller rating
  • 813
  • 153
  • 23
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  • 20
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Popular mentions
6tw2 wrote a review 8 Oct
Kingston, Canada1 contribution
Really nice place, good exercise trail close by. Got room service bd t was very tasty. Overall an excellent stay with great hotel staff. Breakfast an espresso was a nice touch. Even got a complimentary book written by the owner.
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Review collected in partnership with Best Western
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Sara Graham, General Manager at Best Western Premier C Hotel By Carmen's
Responded 1 week ago
Thank you for sharing your experience with us and others 6tw2, It was our pleasure to be your hosts at the Best Western Premier C Hotel by Carmen’s. I am truly pleased that you enjoyed your time with us! We hope you find inspiration in our founders biography. Yours in Hospitality, Joseph Sabido, Guest Services Manager
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Cmankewich wrote a review Jul 2021
Winnipeg, Canada6 contributions3 helpful votes
Hotel's Favourite
This was my first hotel visit in nearly 2 years. It felt very clean everywhere throughout the hotel and proper protocols were put in place. I'm not sure if all floors were like it but the 5th floor had a great decor with a mafia theme. The "Roomcast" was fantastic as I was able to stream from multiple different apps from my phone to the tv. The rooftop patio is a really nice touch as well. I would go back just for the fantastic coffee machine they have.
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Review collected in partnership with Best Western
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Response from Sara Graham, General Manager at Best Western Premier C Hotel By Carmen's
Responded 30 Jul 2021
Thank you Cmankewich, for your kind review and for choosing to stay with the Best Western Premier C Hotel by Carmen's. We are so pleased that even with Covid-19 causing us to make amendments to our services and offerings for your safety and our associates you found your experience fantastic. I am equally pleased that you were able to enjoy the roomcast due to your upgrade into one of our Platinum Suites. We hope you are able to return to us in the near future and perhaps experience another themed floor. Yours in Hospitality, Joseph Sabido, Guest Services Manager
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John B wrote a review 8 Oct
Garson, Canada16 contributions2 helpful votes
I have been staying at this hotel since November of 2011. The hotel is great, staff always willing to go the extra mile. Restaurant superb. If within 1hr work zone or pleasure zone prefer staying here because I know it will be fantastic. The Sylvester Stallone suite is my favorite room but there are several others which are fantastic. COVID-19 protocols are 100%. Close to everything you could need. It does not make any sense to stay anywhere else.
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Review collected in partnership with Best Western
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Sleepthead wrote a review 1 Oct
London, Canada1 contribution
- chose this hotel because of its proximity to my business appointment - staff was welcoming, friendly and helpful upon arrival; ready to assist when asked - whole place was clean and attractive including the room - beds and bedding were comfy but pillows were all feather and too puffy for me and my allergy to feathers -pool was perfect to stand/swim in with walk in stairs at the shallow end - good for safe entry - one family books at a time for 45 min up to 6 people - fitness facility next to pool I did not use but would another time if available - restaurant closed Monday and Tuesday so had to drive around to try to find a place to eat outside the industrial area of the hotel (pricey when open Wed. - Sun.) -complementary breakfast in a bag of egg & either bacon or sausage, yogurt and apple juice was a nice touch and tasty - to eat in room or take away HINT: Bring your own shampoo and soap as the hotel samples burn the eyes and irritate the skin. Personally, I got very little sleep due to pillow allergy and air in pipes noises in the walls and heater cycling on and off. All other amenities, as fine as they are, don't mean much if you can't get a good night's sleep.
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Date of stay: September 2021
Location
Cleanliness
Service
Trip type: Travelled on business
Room Tip: higher floors allow view above the industrial buildings
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Response from Sara Graham, General Manager at Best Western Premier C Hotel By Carmen's
Responded 2 weeks ago
Thank you 73Judy2021, for your comments concerning your stay at the Best Western Premier C Hotel by Carmen's. I am sorry to hear of the skin irritation experienced. This is certainly a 1st for us regarding our bathroom amenities. Our maintenance team will also be investigating your comments regarding heating/ventilation sources and will take steps to ensure that the problems you experienced do not happen again. Sincerely, Joseph Sabido, Guest Services Manager
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H20HHHH wrote a review Sep 2021
London, Canada2 contributions1 helpful vote
Let's start with the positive: Cleanliness - impeccable Rooms - beds very comfortable Pool - excellent Staff - very accommodating. We chose this hotel due to ratings and closeness to Juravinski Hospital. This hotel is in a wholesale distribution area. Even fast food locations are a drive away. Paying a few dollars more for a downtown hotel with nearby local restaurants and enjoyable walks would be better for hospital visitors/patients. Now the not so good: Water hammer noise in our room on the 5th floor woke us up repeatedly during the night. Our surgery was cancelled at the last minute, so we got to go home 1 day earlier. At 12:00 pm at checkout, we were told that we would have entitled to a 1 day refund if we had booked directly with the hotel rather than through Travelocity (Expedia). However if Expedia contacted them before 3:00 pm; Expedia would take care of it. We raced home to get the Travelocity confirm number. We called Expedia. They contacted CHotel and were told that there was a No Refund Policy. What is this .. the typical shell game.. or merely poorly trained staff.
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Date of stay: September 2021
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip: I would recommend only for sales personnel as a clean place to sleep
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Response from Sara Graham, General Manager at Best Western Premier C Hotel By Carmen's
Responded 2 weeks ago
Thank you H20HHHH for your comments concerning your stay. I have investigated your comments and a personal email has been sent for your consideration. Sincerely, Joseph Sabido, Guest Services Manager
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PRICE RANGE
USD 114 - USD 166 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioHamilton
NUMBER OF ROOMS
52
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Frequently Asked Questions about Best Western Premier C Hotel By Carmen's
Which popular attractions are close to Best Western Premier C Hotel By Carmen's?
Nearby attractions include Albion Falls (0.8 km), SilverCity Hamilton Mountain Cinemas (1.1 km), and Splitsville Hamilton (0.2 km).
What are some of the property amenities at Best Western Premier C Hotel By Carmen's?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Best Western Premier C Hotel By Carmen's?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Premier C Hotel By Carmen's?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Best Western Premier C Hotel By Carmen's?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Best Western Premier C Hotel By Carmen's?
Conveniently located restaurants include Baci Ristorante, Milestones Hamilton Red Hill, and Donut Diner.
Are there opportunities to exercise at Best Western Premier C Hotel By Carmen's?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Best Western Premier C Hotel By Carmen's?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Premier C Hotel By Carmen's offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Premier C Hotel By Carmen's?
The staff speaks multiple languages, including English, Spanish, French, and Russian.
Are there any historical sites close to Best Western Premier C Hotel By Carmen's?
Many travellers enjoy visiting Whitehern Historic House and Garden (7.8 km) and The Cotton Factory (7.4 km).