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Quality Hotel

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1 room 2 adults 0 children
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Quality Hotel
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172 Reviews from our TripAdvisor Community

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Showing 170: English reviews
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Northern Ontario
Reviewed 1 week ago

Stayed their for 6 days, I had to go to front desk every day to have new card key. Old room and bed, request feather pillows. Had the worst rest for two nights. Had to physically pick up extra towels first three days. Will never stay their again. It's such a shame because staff do a good job of trying...

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Helpful?
Thank wiky_6hills
Jeannie M, General Manager at Quality Hotel, responded to this review

Thank you for taking the time to write a review following your recent stay at the Quality Hotel Hamilton. Please accept my apologies for the key issues and the unrestful sleep. I was very happy to hear that the staff did a great job during your stay. I am pleased to inform you that the hotel will be starting an...

Reviewed 1 week ago

My Experience at the hotel was very nice. Complimentary coffee as soon as you walk in always is welcoming. The customer service I received was top notch and I believe the check-in girls name was Claire. She would refill the coffee, and even helped out with local directions. I forgot my visa in the lobby near the coffee, and she...

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Helpful?
Thank Mitchell R
Jeannie M, General Manager at Quality Hotel, responded to this review

Thank you so much for taking the time to write a review following your recent stay at the Quality Hotel Hamilton! I will ensure Claire gets the recognition she deserves. I am pleased to here her service was top notch and we hope to see you again!

Belleville, Ontario, Canada
Reviewed 16 January 2017 via mobile

Reasonable price, everything was as we expected. The room was clean, we had a good night sleep. Claire was really helpful in check in. Esther does an amazing job in the breakfast room and is very attentive, I hope her boss knows was a good job she is doing.

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Helpful?
Thank Michael S
Jeannie M, General Manager at Quality Hotel, responded to this review

Thank you so much for spending the time to right a review for the Quality Hotel Hamilton. All of our team work hard to ensure everyone has a great stay! I was pleased to see that both Claire and Esther impressed you. They have both been recognized as a result of your review. We hope to see you again soon.

Toronto, Canada
Reviewed 30 December 2016

Stayed at this location as was going out with friends for a meal.Location suited.Convient to get in and out once parked.The Lobby looked very nice for Xmas.Did not use the Cont Breakfast feature.Parts of the Hotel look very tired,especially the bathrooms.The toilet is so low to the ground.

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Thank Jennifer S
Cobourg, Canada
Reviewed 21 December 2016

The staff was extremely friendly, the hotel lobby was decorated beautifully for the holidays, the bed was so comfy and the pillows were so nice! The breakfast was very good, lots of choices and the hot breakfast was actually hot, not like other hotels I have stayed in, I would definitely recommend this hotel if you are going to Hamilton!

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Helpful?
Thank karengU1457HS
Jeannie M, General Manager at Quality Hotel, responded to this review

Thanks karendU1457HS! We hope to see you return the hotel soon!

Reviewed 9 November 2016

Stayed this past weekend as I was running the Road2Hope Marathon. Reduced Rate for all runners. Fast Check In. Free Shuttle to Race. Treats post Race placed at the front. Late check out. Great pressure and hot water post race. Clean room and comfortable beds. Service was great! The only complaint were my very loud neighbors which had nothing to...

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Helpful?
Thank Christina M
John M, Manager at Quality Hotel, responded to this review

Dear Christina M it is always one of our staffs favorite events of the year getting to see all the amazing athletes coming in before and after the race with all the amazing stories leading up to what got you to this place. We thank you for staying with us during the Road to Hope Marathon and we hope to...

Blenheim ON
Reviewed 3 November 2016

We stayed at this Quality Hotel while on our way to Ottawa. It was very convenient for us as it was right off Hwy. 403. We enjoyed a hot breakfast in the morning. They were out of bacon, but everything else was great. We especially liked having a small fridge and microwave in our room. This kept our beverages cool...

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Helpful?
Thank NLK1
John M, Manager at Quality Hotel, responded to this review

Dear Mike M thank you for your great review and so happy to hear every aspect of your stay was to your liking. Next time your here we will have extra bacon set aside just for you. Many Thanks John Mattinson Assistant General Manager / Guest Service Manager Quality Hotel Hamilton

Reviewed 1 November 2016

Overall OK for the price. We were on the third floor and the rooms are in bad need of an update. The staff do their best to keep the rooms clean but the carpets are well beyond redemption and the bathrooms are severely dated. The first night was spent quietly but Saturday was a sleepless night with the drunks, loud...

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Thank Mike M
John M, Manager at Quality Hotel, responded to this review

Dear Mike M thank you for your review and we have passed on both your positive and negative concerns to our ownership. We do take pride in the product we offer and want to thank you for choosing our hotel. Many Thanks John Mattinson Assistant General Manager / Guest Service Manager Quality Hotel Hamilton

Central Ontario
Reviewed 1 November 2016

Stayed for one night for a hockey tournament. Check in was easy. Rooms were okay. Breakfast was decent and parking ample with great location for access onto highways. Not impressed with the place though. run down is a good description. See photo of hallway walls - see photo - to understand the type of lack of pride in upkeep of...

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Helpful?
Thank Forestree
John M, Manager at Quality Hotel, responded to this review

Dear Forestree thank you for your review and we do hope your Hockey Tournament went well, did you win? Thank you for noticing a number of good things the hotel is doing and we will communicate your concern about the hallways to our maintenance engineer. Many Thanks John Mattinson Assistant General Manager / Guest Service Manager Quality Hotel Hamilton

Reviewed 16 October 2016 via mobile

Very nice stay here no problems at all . Very clean place .i didn't get to chance try breakfast in the morning but I am sure that was great .the staff was very friendly . Thanks for a great stay . Check in and out were quick too

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Thank Jess2016
John M, Manager at Quality Hotel, responded to this review

Dear Jess2016 we are so happy to hear your stay was nice and and the staff were friendly, we will share your comments with all the staff. Many Thanks John Mattinson Assistant General Manager / Guest Service Manager Quality Hotel Hamilton

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Quality Hotel Hamilton is the perfect choice for business as well as leisure travellers due to its exceptional location, proximity to all the key area attractions and businesses, and modern onsite facilities. Travellers looking for family friendly Hamilton hotels would not find a better place to stay at with their kids during their visit to Ontario. Quality Hotel Hamilton is a non-smoking hotel. ... more   less 

Additional Information about Quality Hotel

Address: 49 Goderich Road | QEW & Centennial Parkway, Hamilton, Ontario L8E 4W8, Canada (Formerly Holiday Inn Express Hamilton)
Region: Canada > Ontario > Hamilton
Price Range: $112 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Hotel 2.5*
Number of rooms: 135
Reservation Options:
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Also Known As:
Holiday Inn Express Hamilton Hotel Hamilton
Holiday Inn Hamilton
Hamilton Holiday Inn
Quality Hotel Hamilton, Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Quality Hotel staff and other travellers.
2 questions
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Sydney, Australia
over a year ago
over a year ago

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Questions? Get answers from Quality Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room on top two floors, our third floor room was loud and request it in the back although all you see is a transport truck lot.”
 of 5 bubbles wiky_6hills, 14 Mar 2017 | Read review
“All rooms face same way front or back no difference.The hallways are very hot.”
 of 5 bubbles jennifersM5851UK, 30 Dec 2016 | Read review
“I have never stayed at this Hotel before, we were on the 7th floor and it was extremely quiet”
 of 5 bubbles karengU1457HS, 20 Dec 2016 | Read review
“Talk to the Front Desk persons while you are there”
 of 5 bubbles 905SheilaB, 10 Oct 2016 | Read review
“Just don't go, this place should not be in business.”
 of 5 bubbles arcaneemu55, 24 Aug 2016 | Read review
5 of 5