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Four Points by Sheraton Cambridge / Kitchener

298 reviews
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Traveller (28)
Room & Suite (20)
Pool & Beach (5)
Overview
  • Excellent47%
  • Very good34%
  • Average12%
  • Poor3%
  • Terrible4%
Travellers talk about
“front desk”(50 reviews)
“glass shower”(3 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
All hotel details
Offers from Four Points by Sheraton Cambridge / Kitchener
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
28 Jan.29 Jan.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (298)Write a Review
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Traveller rating
137
99
36
9
14
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LanguageEnglish
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137
99
36
9
14
Show reviews that mention
All reviewsfront deskfree bottled waterglass showerhotel chainfridge and microwavelarge showerattending a weddingthe bed was extremely comfortablevery nice hotelup to datewalk in showerlots of parkingrestaurants and shoppingliving roomcontinental breakfastcoffee makeroff the highway
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1 - 5 of 295 reviews
Reviewed 5 days ago via mobile

My partner and I are platinum members and stay-over in hotels 25+ nights a month. This property is by far one of the worst SPG/Marriott properties we’ve stayed at by far. The rooms are spartan, tired and dismal. The worst part of my stay was...More

Thank Fawn H
Response from Jenny_Tu, Director of Sales at Four Points by Sheraton Cambridge / KitchenerResponded yesterday

Dear Fawn H, Thank you for taking the time to write a review of our property as we appreciate and value your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We...More

Hotel's Favourite
Reviewed 2 weeks ago

great fast check in and friendly staff. Room was basic but spacious and clean...large bathroom. Bed was good and comfortable. Room came with in room coffee and a fridge to keep things cold. Quiet despite being just off the 401. Would stay again.

Thank cruzcap
Response from Jenny_Tu, Director of Sales at Four Points by Sheraton Cambridge / KitchenerResponded 1 week ago

Dear cruzcap, Thank you for taking the time to write your review of our property, your comments are very much valued. We are glad to hear that you enjoyed your stay and look forward to seeing you again on your next trip to Cambridge!

Reviewed 1 week ago

I stayed at the hotel for a family wedding. We got a very good group rate. My room had 2 queen beds and was clean. Check in time was 3:00. I arrived at 2:10, my room was ready and I checked in no problem. The...More

Thank GJA1953
Response from Jenny_Tu, Director of Sales at Four Points by Sheraton Cambridge / KitchenerResponded 6 days ago

Dear GJA1953, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and glad to hear that you enjoyed your stay. We hope to see you again...More

Reviewed 2 weeks ago

We stayed here and it was perfectly fine. Clean. Everything I expect from a Four Points. The reception told that due to the holidays there was no breakfast. I told her the website said there would be continental breakfast for guests and she was like...More

Thank SLin96
Response from Jenny_Tu, Director of Sales at Four Points by Sheraton Cambridge / KitchenerResponded 1 week ago

Dear SLin96, Thank you for taking the time to write your review of our property, your comments are very much valued. We do apologize for the miscommunication with our staff and will speak with the department head in regards to this. We are glad to...More

Reviewed 4 weeks ago via mobile

Wife and I went to Waterloo for a family engagement party. I lived there for many years. I thought we would try the Four Points on the 401. This hotel is not old. I remember when they built it. It is a total dump. You...More

Thank Archex
Response from Jenny_Tu, Director of Sales at Four Points by Sheraton Cambridge / KitchenerResponded 3 weeks ago

Dear Archex, Thank you for taking the time to leave your feedback. Your comments about our lobby and bar were taken into consideration very seriously and will be reviewed with the appropriate departments. We truly appreciate your feedback, so we can improve our services. Please...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Self-Serve Laundry
Breakfast Available
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 90 - USD 139 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Cambridge
#4 Business Hotel in Cambridge
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 90 - USD 139 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Cambridge
#4 Business Hotel in Cambridge
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (28)
Room & Suite (20)
Pool & Beach (5)
Dining (3)
Hotel & Grounds (21)
Bathroom (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
MiztyOne
19 October 2017|
AnswerShow all 3 answers
Response from Jenny_Tu | Property representative |
Hi MiztyOne, There is no in room safe. We do provide a safe at the front desk to store small items such as passports.
0
Votes
twalsh40653
30 March 2016|
AnswerShow all 2 answers
Response from Hola1911 | Reviewed this property |
I saw some pets
0
Votes
DUANE H
7 November 2014|
AnswerShow all 3 answers
Response from Trish012 | Reviewed this property |
I think you would need to call the hotel, unfortunately I can't answer the question. I'm sure you will find them very helpful as we did when we stayed there.
0
Votes
Room Tips
"Ask for senior or CAA rates"
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"Ask for a room at the end of the hallway, farther away from the elevators."
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"Arrive EARLY for the breakfasts !"
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"Odd numbered room are opposite of main highway (so quieter), but have morning sunshine (so could be bright..."
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