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Hearthstone Inn Sydney

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Hearthstone Inn Sydney
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227 Reviews from our TripAdvisor Community

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There are newer reviews for Hearthstone Inn Sydney
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Showing 221: English reviews
Antigonish, Canada
Reviewed 2 June 2016 via mobile

We went for a weekend as a family. First our card was charged for the whole price of the room PLUS an additional deposit. Before we even checked in. The front desk agent had her cellphone sitting on the counter with the ringer on and was using it while she waited on people. We waited in line behind two other...

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Helpful?
2Thank Justine P
Thierry S, General Manager at Hearthstone Inn Sydney, responded to this review

Dear Justine P, Thanking you for sharing this feedback with us, your recent experience is not the experience we ever want to offer to our guests. Please rest assured that we will be reviewing your comments with the guest service agent described in your review. I would like to apologize for not exceeding your expectations and hope you will give...

Reviewed 2 June 2016 via mobile

We stayed here for 3 nights while my father in law was in the hospital. Rooms were nice and comfortable, price was good, free hot breakfast was great and waitress was fantastic. Nice bar which we went into one evening. Would stay here again

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Helpful?
Thank Karen B
Thierry S, General Manager at Hearthstone Inn Sydney, responded to this review

Dear Karen, Thank you for taking the time to reflect on your recent stay, we appreciate your business and hope to see you again in the near future. Kind regards,

FREDERICTON
Reviewed 22 May 2016

Helpful reception staff. Room was clean, beds comfortable, standard room amenities, includes microwave and bar fridge. AWESOME price includes full hot breakfast or yogurt, fresh fruit & granola. Will definitely stay here again!

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Helpful?
Thank 1950marie
Thierry S, General Manager at Hearthstone Inn Sydney, responded to this review

Dear 1950marie, Thank you for taking the time to reflect on your recent stay. We pride ourselves on offering an affordable stay with excellent service. We are looking forward to having you visit again in the near future. Kind regards,

Reviewed 1 May 2016

I recently held an event here. First let me say, it took 6 phone calls just to speak to someone to book the ballroom for my event. Passed to a restaurant, back to someone, over to someone. I finally booked the event with an over the phone quote for the ballroom. I asked for an email to confirm my booking,...

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Helpful?
Thank Liz M
Thierry S, General Manager at Hearthstone Inn Sydney, responded to this review

Dear Liz M, Thank you for taking the time to reflect on your recent stay. I would like to apologize for not meeting your expectations during your recent visit. We pride ourselves on offering a clean, comfortable venue with guest service being our top priority. I have noted all of your remarks and I will be meeting with the entire...

Halifax, Canada
Reviewed 23 April 2016

I stay at this location frequently. The hotel does not have the friendly outgoing atmosphere it once had. I called the desk for a very small issue with my room, it was lacking towels. I was very abruptly told they were busy and I would have to wait. Good customer service is all about bringing customers back and sending them...

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Helpful?
Thank Namara42
Thierry S, General Manager at Hearthstone Inn Sydney, responded to this review

Dear Namara42, Thank you for sharing your recent experience with us. We strive to provide a friendly and enjoyable experience for all of our guests. I would like you to know that we ourselves did recognize some challenges on property and have taken corrective actions to quickly resolve those issues. The ownership has recently implemented a new management team who...

Moncton, Canada
Reviewed 22 April 2016

The hotel was clean, our room was nice and also clean. It is rated as a two star. It does need some updating but all in all it is a good place to stay. The restaurant is very nice and the food it very good. The staff is very nice. Breakfast was included in the room price and was very...

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Helpful?
Thank Angeline L
Thierry S, General Manager at Hearthstone Inn Sydney, responded to this review

Dear Angeline L, Thank you for taking the time to reflect on your recent stay, we appreciate your feedback. We are very proud of our hard working, friendly team members and we hope your travels bring you back soon. Kind regards, Thierry

Stellarton, Canada
Reviewed 4 April 2016

Room was excellent, food was great,especially the steak and the fish and chips. Breakfast was a nice added bonus we didn't realize came with the room. Didn't check out until 12:30 as we were going to a funeral. Never once did they pressure us on the check out.

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Helpful?
Thank lauchiemacisaac
Thierry S, General Manager at Hearthstone Inn Sydney, responded to this review

Dear lauchiemacisaac, Thank you for sharing these kind words. It is great to read that the team at our Sydney hotel was compassionate during these tough times for you. We hope that you have an opportunity to stay with us again under happier circumstances. Kind regards,

Cheticamp, Canada
Reviewed 24 March 2016

We were impressed with the quietness of the Hotel as it was hockey tournament everywhere ,plus the Eagles were in town to play.. We needed handicap parking when we got back from the game.The people in the parking where too huge truck, apparently just decided to parked there ,without hesitation..The guy at the desk, did not bothered to reach the...

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Helpful?
Thank Stella499215
Thierry S, General Manager at Hearthstone Inn Sydney, responded to this review

Dear Stella499215, I am sorry to hear that our accessible parking spots were in use by other guests. We always try to ensure that those spots are reserved for our guests who truly require them. It is wonderful to read that you enjoyed all of the other aspects of your stay and recognized the friendliness of our team. We pride...

Reviewed 24 March 2016

I was completely dissatisfied with this months visit to the Hearthstone Inn The floors in my room had not been cleaned from the last guest and the microwave was filthy. There were 5 or 6 hotel employees at the front counter area discussing how unhappy they were and how they were seeking alternative employment in earshot of myself and god...

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Helpful?
Thank Nannygil
Thierry S, General Manager at Hearthstone Inn Sydney, responded to this review

Dear Nannygil, I am sorry to hear that you did not enjoy your recent stay with us. Our hotel is currently going through a management transition that we are confident will boost morale and transform our guest service culture. Change is always difficult for employees and we are diligently working with them to help them during this transition. We have...

Halifax, Canada
Reviewed 21 March 2016

We really enjoyed our stay this past weekend at The Hearthstone Inn in Sydney!! We were very impressed with our beautiful suite - it was nice and clean and very cozy with the fireplace and Jacuzzi!! The staff were friendly and the complimentary breakfast was yummy!! It was sooo convenient having the fridge and stove in our suite - they...

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Helpful?
Thank JandGFarrell
Thierry S, General Manager at Hearthstone Inn Sydney, responded to this review

Dear JandGFarrell, Thank you for taking the time to share your recent experience at the Hearthstone Inn. It is wonderful to hear that you enjoyed having a fridge and microwave in your room. We look forward to seeing you again in the near future. Kind regards, Thierry

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located adjacent to Sydney Harbour on Kings Road in Sydney Nova Scotia, the Hearthstone Inn Sydney is ideally located only minutes from the shopping and dining of Downtown, Sydney's Centre 200 Sports and Entertainment Complex, Casino Nova Scotia, the Membertu Trade and Convention Centre, and ten minutes of four Golf courses, and a knowledgeable staff to assist our guests in planning day-trips to Cape Breton Island's key tourism destinations, including The Cabot Trail, Fortress Louisburg, Baddeck; and summertime activities/adventures including Two Rivers Wildlife Park, Whale Watching, Kayaking, and renown golfing experiences at the Highland Links and Dundee Resorts; the Hearthstone Inn Sydney is not only what our corporate and leisure guests need us to be, but we are where they need us to be as well. ... more   less 

Additional Information about Hearthstone Inn Sydney

Address: 560 Kings Road, Sydney, Nova Scotia B1S 1B8, Canada
Region: Canada > Nova Scotia > Cape Breton Island > Sydney
Price Range: $124 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hearthstone Inn Sydney 2.5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Quality Inn - Sydney Hotel Sydney
Sydney Quality Inn
Hearthstone Inn Sydney Nova Scotia
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Questions & Answers

Here's what travellers have asked, with answers from Hearthstone Inn Sydney staff and other travellers.
6 questions
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Questions? Get answers from Hearthstone Inn Sydney staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I am sure anywhere you stay in this Inn would be fine. We were in main hall and no noise at all.”
 of 5 bubbles sharonc384, 24 Feb 2017 | Read review
“If they have any renovated rooms, ask for one”
 of 5 bubbles mikedoiron, 19 Nov 2016 | Read review
“Avoid rooms at the back”
 of 5 bubbles texaswood, 14 Sep 2016 | Read review
“I didn't see an elevator so if you have a heavy bag and are unable to haul your luggage up stairs, you should ask for a ground floor room.”
 of 5 bubbles 488jenam, 12 Sep 2016 | Read review
“Avoid ones near fitness room/pool/vending/laundry machines.”
 of 5 bubbles ailin0, 30 Aug 2016 | Read review
5 of 5