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We think they are generally trying to upgrade this hotel, but there was no elevator to the block of rooms we were staying in on the lower level, and there is an odor in the hallway which could be related to the pool somewhere in...More
This visit was for almost 2 weeks, and you know it is a good start when you pull into the parking lot and hubby comments "Home again!" Indeed walking in the lobby and being so warmly greeted by the staff, old and new, does have...More
1 Thank Kathleen F
Response from Thierry S, General Manager at Hearthstone Inn SydneyResponded 2 November 2017
Thank you for taking the time to reflect on your recent stay, we appreciate your feedback. Lisa is a wonderful leader for our Sydney team and always goes above and beyond. We hope to see you again the next time you “come home” to visit...More
Good from far, but far from good. The tub in the bathroom didn't have a plug - when I called the front desk to ask for a plug, they asked ME to come to THEM and describe what the hole in the tub looked like...More
2 Thank Mandy R
Response from Thierry S, General Manager at Hearthstone Inn SydneyResponded 3 weeks ago
Please accept our sincere apologies; your experience at the Hearthstone Inn is not the normal experience. We strive to offer exceptional service to our valued guests and would never want a team member to ask a guest to come to the desk -...More
My first time staying at this hotel. It was quiet. My room was large and had upgrades. The restaurant was great. There isn’t an elevator that I could see so you might want to ask before booking. No complaints with this hotel. Loved my stay
1 Thank Wandae2
Response from Thierry S, General Manager at Hearthstone Inn SydneyResponded 4 weeks ago
We are pleased to read that you enjoyed your stay, we appreciate your choosing the "Unique Boutique" Hearthstone Inn! We look forward to seeing you on your next visit to Sydney.
The hearthstone came well recommended and rightfully so. It is a quaint hotel. It has been remodeled, but unlike a lot of hotels, it does not try to hide this fact but shows it in the various displays about the hotel. Good service from the...More
Response from Thierry S, General Manager at Hearthstone Inn SydneyResponded 5 weeks ago
Thank you for taking the time to reflect on your recent stay. We appreciate your noticing the "Unique Boutique" changes that we are making as we continue to upgrade the property. We hope to see you again in the near future.