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Hilton Saint John

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Hilton Saint John
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922 Reviews from our TripAdvisor Community

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Showing 892: English reviews
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Drayton Valley, Canada
Reviewed 2 days ago NEW

Great night as accompanied our sister on way to Boston marathon from PEI who required relaxation for first Boston marathon!!! Thanks Hilton!! Good sleep!! Great service at the bar also!!!! and great food!! Thanks!

Review collected in partnership with Hilton Hotels & Resorts
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Thank jennifercP798WZ
Rothesay
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

Stayed at the Saint John Hilton for a couples vacation. The hotel was clean, friendly, easy to access. A wonderful location for getting in and out of, not only for the vehicle with underground parking, but also connected via underground tunnel to Market square shops and restaurants. Many restaurants to pick from. Had the full buffet breakfast with our room...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Deborah W
About Hotel's Favourite Review
Dermot C, Director of Sales at Hilton Saint John, responded to this review

Deborah W Thank you for your very positive review. We are very pleased to hear that you enjoyed your stay with us and found the hotel location convenient for exploring the local shops and restaurants. We have shared your comments with regards to breakfast at York Bistro with Chef and his team. Thank you again.., Dermot

Reviewed 4 days ago NEW

We were told at front desk that if we pay at restaurant, kids only half price. So we only bought 2 adult breakfast tickets at front desk. The waitress was very cool. After breakfast, my two young kids were charged full price even more than the adult breakfast tickets we bought from front desk. Very bad experience.

Review collected in partnership with Hilton Hotels & Resorts
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Thank 36kristeng
Dermot C, Director of Sales at Hilton Saint John, responded to this review

36kristeneng Thank you for your review. We apologise sincerely for not honouring the policy with regard to children's meals. You should not have been charged full price and your dissatisfaction is very understandable. As we do not know your name or the date you stayed with us (we only have your Tripadvisor profile name) we would ask that you contact...

Riverview
Reviewed 1 week ago

This hotel is a very classy but affortable hotel. You don't have to go outside as there's connecting tunnels and pedways. Your near the harbour and there's always something going on in the area, You can spend some time in the connecting museum whic is very educational.

Review collected in partnership with Hilton Hotels & Resorts
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Thank ROGERCORMIER
Dermot C, Director of Sales at Hilton Saint John, responded to this review

Roger Thank you for your very positive feedback. We are very pleased to hear that you enjoyed your stay with us and found interesting things to do in the local area, including the adjacent New Brunswick Museum. We look forward to welcoming you back again soon. Kind regards..Dermot

Oxford, Canada
Reviewed 1 week ago

A well maintained hotel but I thought the room cost was high - $172.00 for one night - and it did not include breakfast or parking. Self parking only (cost of $18.0)0 and it was accessible without going outside. Complimentary wi-fi was fast and reliable. Well located in the downtown area.

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Thank David M
Dermot C, Director of Sales at Hilton Saint John, responded to this review

David Thank you for your feedback. We appreciate your viewpoint and the fact that many guests prefer to have an inclusive rate. We do have various rate and package options available which include parking and breakfast. While these are popular its clear that we need to do a better job as a hotel to make them more visible through the...

Newfoundland
Reviewed 2 weeks ago

Hard beds. Rooms too warm. Great view. Nicely appointed room. Staff at front desk helpful. Great proximity to downtown. Great underground access. Pay for parking. Hard to sleep with hard bed and too warm room.

Review collected in partnership with Hilton Hotels & Resorts
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Thank LisaJudy
Dermot C, Director of Sales at Hilton Saint John, responded to this review

LisaJudy Thank you for your feedback. We were disappointed to hear that you did not find your room or bed comfortable. In order for us to address this as soon as possible we are hoping you will take a moment to reply to the offline email (through this channel) we sent you as we are keen to find out your...

Dartmouth, Canada
Reviewed 2 weeks ago

Great Hotel but Poor Service this stay and This is a first for me as I have stayed here in the past and Loved it. Hope they get those Elevators fixed as that was a real pain walking up ten Flights of stairs

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Patrick R
Dermot C, Director of Sales at Hilton Saint John, responded to this review

Patrick Thank you for taking the time to share your feedback with us. We apologise for the inconvenience caused by the elevator delays. We are very pleased to say that the remodeling is now complete and that all guest elevators are fully operational. We understand the frustration that long waits for an elevator can cause. The new elevators are faster...

Fredericton, New Brunswick
Reviewed 2 weeks ago

Highly recommend this hotel. Staff are kind and helpful. The room have beautiful views of the harbour. Great restaurants are located right beside as well as the wonderful shops in downtown St. John. The only issue is that parking is not included; however, on the weekend, there is free outdoor parking close by.

Review collected in partnership with Hilton Hotels & Resorts
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Thank 925guest
Dermot C, Director of Sales at Hilton Saint John, responded to this review

925 Thank you for taking the time to share your feedback with us. It is great to hear that you found the staff to be so helpful, enjoyed the harbor views from your room, and found time to explore the great restaurants and shopping on the hotel doorstep. We look forward to your next visit. Kind regards..Dermot

Reviewed 4 weeks ago

We arrived in Saint John without a reservation and were recommended to the Hilton from another hotel! Friendly city and hotel with excellent views of the harbour. Fabulous family vacation. We ended up extending for another night because we didn't want to leave. Thank you Hilton Saint John!

Review collected in partnership with Hilton Hotels & Resorts
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Thank emilyf692
Dermot C, Director of Sales at Hilton Saint John, responded to this review

emilyf692 Thank you for your very positive feedback. Its great to hear that you enjoyed your family vacation so much that you extended your stay in the City! We hope to have the opportunity to welcome you and your family back again in the near future. Thank you again..Dermot

Ontario, Canada
Reviewed 4 weeks ago via mobile

I just stayed here for business again. It is an excellent location with easy parking for the hotel. I have stayed here several times and will continue to do so for future business trips. As a tourist this would be a great location for seeing the city and water front. The rooms are well laid out, clean and have great...

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Thank Michael B
Dermot C, Director of Sales at Hilton Saint John, responded to this review

Michael B Thank you for your feedback. We certainly appreciate your loyalty to Hilton and for supporting us on your business trips to Saint John. Yes, we are looking forward to another busy tourist and cruise ship season and cant wait (like everyone else!) for the warm weather to arrive. We have shared your comments regarding room service with the...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service

Additional Information about Hilton Saint John

Address: 1 Market Square, Saint John, New Brunswick E2L 4Z6, Canada
Region: Canada > New Brunswick > Saint John
Price Range: $156 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Saint John 3.5*
Number of rooms: 197
Reservation Options:
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Also Known As:
Hilton Saint John Hotel Saint John
Hilton Hotel Saint John
Saint John Hilton
Hilton Saint John New Brunswick
Hotel Style:
#4 Business Hotel in Saint John
#5 Romantic Hotel in Saint John
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Saint John staff and other travellers.
1 question
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Fredericton, Canada
over a year ago

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Questions? Get answers from Hilton Saint John staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“water side”
FineThingsinlife, 27 Jan 2017 | Read review
“get a room that faces the harbour..”
coSt.Albert, 17 Jan 2017 | Read review
“Go elsewhere.”
pacificoceandreams, 17 Jan 2017 | Read review
“Paying a bit more for a view of the bay is completely worth it.”
lisabyerleyg, 8 Dec 2016 | Read review
“Ask for room facing harbour.”
Addie100, 7 Dec 2016 | Read review
5 of 5