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Crystal Lodge Hotel

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2,272 Reviews from our TripAdvisor Community

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There are newer reviews for Crystal Lodge Hotel
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Showing 2,175: English reviews
San Antonio
1 review
Reviewed 17 January 2016

The hotel was a great value. Great selection of dining choices in the building. However, the best aspect of this hotel was it's exceptional service. My car had a flat tire which I was not aware of. Maintenance personnel noticed it and the front desk told me about it. The maintenance men removed the flat, had it repaired, and put... More 

Review collected in partnership with this hotel

Helpful?
Thank bernardom4
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Bernard, we are pleased that you had such a wonderful experience in Whistler and at the Crystal Lodge. I am sorry to hear that you had a flat while you were staying with us but pleased that it was handled well by our team and did not inconvenience you. We look forward to the opportunity to welcome you back again... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 January 2016 via mobile

The Crystal Lodge was a fantastic choice of hotel for our ski trip to Whistler. The hotel has a great location very close to the base of the gondola and right near all of the action on the Village stroll. Check-in was easy and the service from the hotel staff was great. We really enjoyed the hot spa and pool... More 

Helpful?
Thank Steve R
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Steve, thank you for your recent review. As much as you enjoyed our outdoor pool and hot tub I hope that you were also successful finding our dry sauna as I feel they compliment one another very well. Warm regards, Ian Lowe More 

New York City, New York
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 January 2016 via mobile

We just spent a wonderful week at the crystal lodge. We had a fantastic stay at this hotel. Rooms are nice. Great location in village for shops, restaurants and access to lifts. The service at the hotel was wonderful. All staff was extremely helpful and pleasant to work with. Caitlin and Richard at the front desk were great! Only complaint... More 

Helpful?
Thank Jessica D
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Thank you very much for recognizing the service provided to you and your party on your most recent trip to the Crystal Lodge. Although the village stroll view rooms offer compelling people watching and the feeling that you are truly part of the village, you are correct in that the rooms facing away from the stroll are peaceful. We look... More 

Blackpool
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 January 2016

Excellent location, about 150 metres from the main lifts along a pedestrianised village stroll.. Ski valet service. Access onto the stroll. Car and main hotel access at rear. Stayed in. King size suite overlooking the stroll. No where near as noisy as I expected in fact very quiet for the majority of the nights we stayed. Hotel was clean and... More 

Helpful?
Thank LifelongTourist
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Thank you very much for your detailed review of the Crystal Lodge and some of our neighboring businesses. We are pleased that your trip to Whistler was such a hit. Warm regards, Ian Lowe More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 January 2016 via mobile

30m to gondolas! On the village stroll, on top of restaurants and shops. Clean, well priced, great staff. We got a king bed suite. It has good full kitchen, small lounge room with sofa tv etc, balcony, tv in bedroom, spa bath in bathroom. We're really impressed and would stay here again. Ask for room on the mountain side not... More 

Helpful?
Thank Megsie O
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Megsie, thank you very much for taking the time to review the Crystal Lodge. We are delighted that you found our location to be so convenient and very much look forward to your return in the future. Kind regards, Ian Lowe More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 January 2016

First time staying here. Would stay again. Not as busy as I thought given location which is great Rooms were clean and new Staff was very pleasant Lobby feels like hybrid hotel motel though Stayed atvwestin and the delta suites previously. Rooms seemed the same but lobby is too bright Harsh light. Not a place to hang out Very nice... More 

Review collected in partnership with this hotel

Helpful?
Thank Crotonbiker
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Thank you very much for your recent 5 star review of the Crystal Lodge. I am sorry that you did not like the feel or light in our lobby, this space was renovated just under a year ago and will monitor future guests feedback to evaluate if this is a common sentiment. We look forward to welcoming you back again... More 

Bedford, United Kingdom
2 reviews
Reviewed 16 January 2016

Very easy walking distance to gondolas. Right in the middle of the action for apres ski. Convenient ski valet service and good breakfast in hotel. We booked a standard room and it was a little small for a 2 week stay but well equipped, clean and very comfortable. Good value.

Review collected in partnership with this hotel

Helpful?
Thank Eviesnowcat
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Thank you for choosing the Crystal Lodge to host your recent 2 week vacation to Whistler. We are pleased that you enjoyed our signature ski valet service and enjoyed the breakfast offered by Wildwood Pacific Bistro. Should you be looking for a room with a larger layout I would recommend our Deluxe King or Deluxe x2 Queen room. Sincerely, Ian... More 

Mexico City, Mexico
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 January 2016

Crystal Lodge staff is very friendly, and will quickly and diligently attend to any customer request. The hotel itself is very very well located within the Village, most probably its strongest asset. The rooms are spacious and well equipped although not new. All in all a great choice for Whistler winter.

Helpful?
1 Thank DouglasFA
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Douglas, thank you very much for your recent 5 star review of the Crystal Lodge. We are delighted that you found our location to be so convenient. Kind regards, Ian Lowe More 

Walcha, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 January 2016

Great hotel, great location, great staff. If going to Whistler you must stay here. Close to absolutely everything with a fantastic breakfast restaurant right outside the lobby. Food service and value there cannot be faulted.

Review collected in partnership with this hotel

Helpful?
1 Thank X5948ZHpetern
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Thank you very much for your review and although a I have a little bias, agree with your 'must stay' recommendation :) We look forward to welcoming you back again in the near future. Warm regards, Ian Lowe More 

Langley, Canada
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 January 2016

Always a great visit to Whistler and Crystal Lodge. Friendly, accommodating staff. Reasonable room upgrade offered at check in, discounted at check out due to a minor noise issue with a heater/air conditioner. Breakfast in the hotel restaurant is excellent and priced very well for Whistler. Great service!

Helpful?
Thank David K
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

David, thank you for your recent review of the Crystal Lodge. We are pleased that the hotel and Wildwood Pacific Bistro's breakfast exceeded your expectations. Sincerely, Ian Lowe More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Room Service
  • Business Centre with Internet Access
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
The Crystal Lodge & Suites offers an unbeatable location in Whistler village, with a wide variety of rooms, lofts & suites, shops, restaurants and amenities to suit your every need. Just steps away from both Whistler and Blackcomb gondolas. The Crystal offers the most retail shops and restaurants attached to any one hotel in Whistler. Starbucks, Roots, Lululemon, Beacon Pub & Eatery, Wild Wood Pacific Bistro, Basalt Wine & Salumeria, and CanSki, to name a few. As a guest you will enjoy the benefits and discounts with our exclusive Crystal Advantage program. In addition to our location, rooms and services, you can also enjoy our heated outdoor pool, hot tub, sauna, fitness room, award winning 4 star service, complimentary wireless internet, heated underground parking, complimentary ski and bike valet. Your perfect whistler experience "at the centre of it all." ... more   less 

Additional Information about Crystal Lodge Hotel

Address: 4154 Village Green, Whistler, British Columbia V0N 1B4, Canada
Region: Canada > British Columbia > Whistler
Price Range: $122 - $527 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crystal Lodge Hotel 3.5*
Number of rooms: 158
Reservation Options:
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Also Known As:
Crystal Hotel Whistler
Crystal Lodge Whistler
Hotel Style:
#1 Best Value Hotel in Whistler
#4 Ski-In / Ski-Out Hotel in Whistler
#8 Business Hotel in Whistler
#9 Romantic Hotel in Whistler
#11 Family Hotel in Whistler
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Questions & Answers

Here's what travellers have asked, with answers from Crystal Lodge Hotel staff and other travellers.
16 questions
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Leeds, United Kingdom
Melbourne, Australia

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Questions? Get answers from Crystal Lodge Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms can be noisy anywhere depending on your neighbors”
 of 5 bubbles 485franf, 27 Nov 2016 | Read review
“We were in room 326. Quiet and comfortable.”
 of 5 bubbles SunLover80, 21 Nov 2016 | Read review
“Face the stroll if you like the party, face the back if you don't.”
 of 5 bubbles 679andrewR, 24 Oct 2016 | Read review
“If you have a family - room 308 is an awesome 3 bedroom suite, just lovely with fireplace and washer/dryer, 2 bathrooms.”
 of 5 bubbles jodih134, 22 Oct 2016 | Read review
“Rooms facing main strip were quite noisy due to people partying.”
 of 5 bubbles LuRo06, 21 Oct 2016 | Read review
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