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Crystal Lodge Hotel

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2,336 Reviews from our TripAdvisor Community

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Showing 2,239: English reviews
Maroochydore, Australia
Reviewed 10 March 2016

Awesome location, ski concierge is a great idea and very helpful. We had very noisy neighbours and one of those rooms that has a shared door in the middle which didn't help. Facilities good, staff excellent, room not huge but all you need, bed is so good.

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Helpful?
Thank Kate0400
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Kate, thank you very much for your recent review. We are actively looking at better ways to filter out the sound between our limited number of adjoining rooms and thank you for bringing this feedback to our attention. Kind regards, Ian Lowe

Jamestown
Reviewed 10 March 2016

Super friendly and knowledgeable staff . Would definitely revisit this resort and the Crystal lodge. Richard at the front desk went out of his way to book appointments and tours for us. Folks handling the ski valet were outstanding and always friendly with a smile.

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Thank scottpmrc
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Scott, I am pleased to read that following your recent visit to the Crystal Lodge you plan on returning again in the future. Stephen and Jerome in our Ski Valet will also be delighted to read that they had such a profound impact to your overall visit. We look forward to future visits. Sincerely, Ian Lowe

Oshawa
Reviewed 10 March 2016

What a great hotel and location. Just got back from four days of skiing. The hotel is steps from two gondolas and in the heart of the village. Two Double Bed room was a reasonable size and the bathroom was large and looked brand new. Staff was very helpful and friendly -- I forgot some items in my room after...

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Thank gregw70
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Greg, thank you for your recent review of one of our Traditional x2 double rooms. I am pleased that the quality of service highlighted your experience and will be sure to sure to share this with our team. Warm regards, Ian Lowe

Hereford
Reviewed 10 March 2016

We visited in late February for 2 weeks. On arrival we were welcomed and checked in very quickly. The room was very clean and a good size for the 2 of us, although 4 people would have found it cosy. We were provided with plenty of teabags (very important) and the room was serviced daily. The facilities in and attached...

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Helpful?
Thank annhgraham
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Thank you very much for your recent review of the Crystal Lodge. We are pleased that you followed your brother's recommendation and visited us here in Whistler. I am sorry that you were not able to reduce the temperature in your room overnight. Our rooms are all equipped with heating and air conditioning units (as well as windows that open)...

Reading, United Kingdom
Reviewed 8 March 2016

The Crystal Lodge is certainly a gem amongst hotels. The staff combine friendliness and efficiency in such a way that you feel that they are genuinely pleased to see you. The hotel is modern, clean, warm and well-appointed. It is perfectly positioned for the Whistler lifts (less than 5 minute walk in ski boots) and the free ski valet service...

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Thank noelrosie
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Wow. Thank you very much for your kind words about your recent experience here at the Crystal Lodge. I will be sharing your review with our entire team as they will be exceptionally motivated to learn how much of a positive impact they made to your overall Whistler vacation. We very much look forward to welcoming you back again in...

Vancouver, Canada
Reviewed 8 March 2016

We are a family of four (our kids were 5 and 6 at the time of our stay). I find the room clean and the staff friendly. Ideally, the room could be a bit bigger. But given its location, and compare the other hotels nearby, I guess that is standard for the price we paid for. Overall, we enjoyed our...

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Helpful?
Thank Albert H
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Albert, thank you and your family for the recent review of the Crystal Lodge. We are pleased that our central location made for a very convenient ski vacation. Should you and your family be looking for a larger room yet not requiring the kitchenette or kitchen facilities of our Deluxe rooms, I would recommend our Traditional x2 Queen room. This...

Fort Worth, Texas
Reviewed 8 March 2016 via mobile

We secured a 2 bedroom suite for our 6 night stay at Whistler. The hotel is incredibly convenient to the main lifts and gondolas to Blackcomb - it may be a 150m walk to the lifts, but that is pushing it. The room we had included a queen size Murphy bed in the living room and a full kitchenette (stove,...

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Helpful?
Thank Jay M
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Thank you for sharing your recent review of our 2 bedroom - #261 suite. This suite is indeed unique being our only 2 bedroom suite over two floors as well as having a queen Murphy bed in the livingroom. We are pleased that the room itself met the needs of your group and look forward to the opportunity to welcoming...

Vancouver Island
Reviewed 8 March 2016

About 1 minute walk to the gondolas right in the heart of the village. Very good staff. Free 24hr ski valet. Wifi. Requested and got a quiet side of the building room. We had a room with 2 double beds, the room was both a bit small and dated. Old Spaghetti Factory in the building but everything in the Village...

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Helpful?
Thank chiroken
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

We are pleased to read that the location of the Crystal Lodge stood out as a highlight of your visit. Our traditional rooms went through a significant renovation in 2015 however the furniture will not be replaced until Fall 2016. I would assume that this is where your dated opinions stems from. Warm regards, Ian lowe

Wakefield
Reviewed 8 March 2016

Great hotel, nice decor and good room sizes. Friendly staff 24/7 for your needs. Location is great as it is right in the centre. I did think we might get ally of noise at night from the pubs but this did not affect us at all.

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Thank 573indiaw
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Thank you for taking the time to review the Crystal Lodge following your recent March ski trip to Whistler. We look forward to the opportunity to welcome you back again in the future. Kind regards, Ian Lowe

Las Vegas, Nevada
Reviewed 8 March 2016

The hotel provided all the right amenities and comforts/conveniences to make our winter birthday stay a complete success. The location is the best part about it. The on-site restaurants (Basalt Salumeria in particular) were very good. Thank you!

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Thank PaulBenedict
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Paul, thank you for choosing the Crystal Lodge to host your birthday weekend. We are delighted that the hotel as well as our on-site restaurants exceeded your expectations. Basalt is our newest culinary addition to the hotel having opened in August 2015. It is a great fit for the guests and locals alike. We look forward to the opportunity to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Room Service
  • Business Centre with Internet Access
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
The Crystal Lodge & Suites offers an unbeatable location in Whistler village, with a wide variety of rooms, lofts & suites, shops, restaurants and amenities to suit your every need. Just steps away from both Whistler and Blackcomb gondolas. The Crystal offers the most retail shops and restaurants attached to any one hotel in Whistler. Starbucks, Roots, Lululemon, Beacon Pub & Eatery, Wild Wood Pacific Bistro, Basalt Wine & Salumeria, and CanSki, to name a few. As a guest you will enjoy the benefits and discounts with our exclusive Crystal Advantage program. In addition to our location, rooms and services, you can also enjoy our heated outdoor pool, hot tub, sauna, fitness room, award winning 4 star service, complimentary wireless internet, heated underground parking, complimentary ski and bike valet. Your perfect whistler experience "at the centre of it all." ... more   less 

Additional Information about Crystal Lodge Hotel

Address: 4154 Village Green, Whistler, British Columbia V0N 1B4, Canada
Region: Canada > British Columbia > Whistler
Price Range: $119 - $737 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crystal Lodge Hotel 3.5*
Number of rooms: 158
Reservation Options:
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Also Known As:
Crystal Hotel Whistler
Crystal Lodge Whistler
Hotel Style:
#4 Ski-In / Ski-Out Hotel in Whistler
#8 Business Hotel in Whistler
#9 Romantic Hotel in Whistler
#11 Family Hotel in Whistler
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Questions & Answers

Here's what travellers have asked, with answers from Crystal Lodge Hotel staff and other travellers.
18 questions
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Leeds, United Kingdom
Melbourne, Australia

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Questions? Get answers from Crystal Lodge Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You are going to be out and about in the village so a lower floor makes that easier.”
 of 5 bubbles DABinYYC, 20 Dec 2016 | Read review
“get a suite if affordable”
 of 5 bubbles StephenCurry61, 19 Dec 2016 | Read review
“upgrade to the suite definitely worth the money”
 of 5 bubbles B7418ZKandyd, 17 Dec 2016 | Read review
“jacuzzi. best wiew”
 of 5 bubbles 783alab, 16 Dec 2016 | Read review
“Rooms can be noisy anywhere depending on your neighbors”
 of 5 bubbles 485franf, 27 Nov 2016 | Read review
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