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Crystal Lodge Hotel

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Crystal Lodge Hotel
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2,424 Reviews from our TripAdvisor Community

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Showing 2,323: English reviews
Kt16 9jw
Reviewed 2 weeks ago

The hotel is an all rounder in offering a great guest experience - the excellence of the welcome and hospitality, the specifications and facilities of the rooms, the attentiveness and responsiveness to guests' needs, the onsite facilities, and location. The hotel offers a range of rooms/suites and price points. Having stayed in a range of rooms and suites in this...

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1Thank 430eaa
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Thank you very much for your continued loyalty with the Crystal Lodge. For a boutique sized hotel we do indeed offer many different room types, the root of this being that originally the hotel was two different properties. Our room types range from our Crystal Double room with one double sized bed all the way up to our 3 bedroom...

Bristol, United Kingdom
Reviewed 2 weeks ago

Our first visit to Whistler. Exceptional service and stay at the Crystal Lodge. The hotel team were very helpful and friendly. Well placed for the main gondolas and the village stroll. We will definitely be back!

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1Thank JGAL15
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

We are so pleased to read that the Crystal Lodge exceeded your expectations on your recent trip to the resort. We look forward to welcoming you back. Kindly, Ian Lowe

Lake Forest, California
Reviewed 2 weeks ago

The lodge is very close to the lifts of Whistler/Blackcomb. They have a ski valet which will take your equipment when you are done for the day on the outside of the lodge. The room was amazing. It was like the size of 2 hotel rooms. We stayed on the 2nd floor which is actually very high up and on...

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2Thank travelguy509
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Thank you very much for your recent review of the Crystal Lodge. We are pleased that you enjoyed what sounds like your first experience with us and look forward to the opportunity to welcome you back again in the future. Warm regards, Ian Lowe

Luxembourg City, Luxembourg
Reviewed 2 weeks ago

Excellent hotel right from arrival and the friendly welcome in reception. Wonderful location at the base of the slopes only a few metres from the lifts for both mountains. Large clean room the size of a typical entire apartment in the alps. At the end of the day there are cheerful ski valets to take your equipment from you for...

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3Thank craigdbell
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Craig, it was very nice to have you and your wife back again this year. Thank you for taking the time out of your busy schedule to provide us with a review of your latest visit to Whistler and the Crystal Lodge. We look forward to welcoming you back for visit #15 next season. Kind regards, Ian Lowe

Inverness, United Kingdom
Reviewed 2 weeks ago

Fantastic location right in the middle of whistler less than 1 min from lifts. Great service and room was great. Staff in hotel very friendly and always asked how your day was going. Great pool And hottub. Would recommend this hotel to anybody visiting whistler to go skiing

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2Thank Athol M
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Athol, thank you very much for your recommendation and for praising the efforts of our team throughout your stay. We hope to have the opportunity to welcome you back in the future. Sincerely, Ian Lowe

Greenwith
Reviewed 2 weeks ago

Really enjoyed the Crystal Lodge Suites - rooms are very clean and comfortable. The only downside for us was not knowing exactly where the hotel was when we first got to Whistler and having to lug our belongings down multiple flights of stairs (incl the Hotel's). Otherwise highly recommend !!

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1Thank justinn551
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Justin, thank you for taking the time to review the Crystal Lodge here in Whistler, BC. I am assuming from your review that you arrived to Whistler in an airport shuttle and that you were dropped off at the bus loop. I would recommend to future travelers arriving by shuttle that you talk to the shuttle company as many drop...

Lymington, United Kingdom
Reviewed 3 weeks ago

You cannot go wrong with Crystal Lodge Hotel! It is ideally located close to Whistler Gondola in the heart of the village. We didn't experience any unsociable noise, the rooms are clean, comfy and perfect for what you need. There are so many restaurants, cafes and bars close by, spoilt for choice! Staff are super friendly, they can't do enough...

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2Thank Hannah T
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Hannah, thank you for returning to the Crystal Lodge on your recent trip to Whistler. We are pleased that we were able to live up to your high expectations from you first visit and look forward to welcoming you back again in the future. Warm regards, Ian Lowe

Toronto, Canada
Reviewed 3 weeks ago

The room size and advertised inclusions were misleading. The rest of the stay , location, cost and amenities were very good. The staff was friendly and helpful . The staff tried to make alternate arrangements for the small size of the room, by moving our luggage to another storage room as well as providing more hangers to help with the...

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Thank robertoN3466SW
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Roberto, thank you for taking the time out of your busy schedule to provide us with a review of your recent experience at the Crystal Lodge. I would like to learn from your experience by ensuring that our room descriptions are exceptionally accurate. Please contact me at ilowe@crystal-lodge.com and let me know how you booked so that we can ensure...

Vancouver, Canada
Reviewed 3 weeks ago

Came up in the off season so it was very quiet but the room was huge with a king bed and bathroom on the second level. The only downside was that the fire alarm went off for a really long time, I want to say it was close to an hour on and off, in the middle of the night...

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Thank travelchica782017
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Thank you very much for taking the time to post your review of the Crystal Lodge. I am sorry to hear that one of your sleeps was disrupted by a fire alarm. Only in very rare circumstances can our team silence the alarms otherwise we do have to wait until the fire department arrive to officially clear the building prior...

Nashua, New Hampshire
Reviewed 3 weeks ago

This was our first trip to the area and stayed at the Crystal Lodge at the end of February. We had a fantastic experience from start to finish. The reservation desk easily handled our large party (6 families) accommodating all of our needs. The rooms were very clean and well maintained by the friendly staff. Each floor had two locations...

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Thank Jane S
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Jane, thank you for your review and hope that it was a memorable trip for yours and the other 5 families in your group. I do hope that you were also able to take full advantage of the games room. We hope to welcome all of you back again in the future. Sincerely, Ian Lowe

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Room Service
  • Business Centre with Internet Access
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
The Crystal Lodge & Suites offers an unbeatable location in Whistler village, with a wide variety of rooms, lofts & suites, shops, restaurants and amenities to suit your every need. Just steps away from both Whistler and Blackcomb gondolas. The Crystal offers the most retail shops and restaurants attached to any one hotel in Whistler. Starbucks, Roots, Lululemon, Beacon Pub & Eatery, Wild Wood Pacific Bistro, Basalt Wine & Salumeria, and CanSki, to name a few. As a guest you will enjoy the benefits and discounts with our exclusive Crystal Advantage program. In addition to our location, rooms and services, you can also enjoy our heated outdoor pool, hot tub, sauna, fitness room, award winning 4 star service, complimentary wireless internet, heated underground parking, complimentary ski and bike valet. Your perfect whistler experience "at the centre of it all." ... more   less 

Additional Information about Crystal Lodge Hotel

Address: 4154 Village Green, Whistler, British Columbia V0N 1B4, Canada
Region: Canada > British Columbia > Whistler
Price Range: $128 - $546 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crystal Lodge Hotel 3.5*
Number of rooms: 158
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline, Agoda, Orbitz, Travelocity, Cheap Tickets, Vacatia, TravelClick, HotelsClick, Jetsetter, Reservation Counter and Despegar.com so you can book your Crystal Lodge Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crystal Hotel Whistler
Crystal Lodge Whistler
Hotel Style:
#4 Best Value Hotel in Whistler
#4 Ski-In / Ski-Out Hotel in Whistler
#8 Business Hotel in Whistler
#9 Romantic Hotel in Whistler
#11 Family Hotel in Whistler
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Questions & Answers

Here's what travellers have asked, with answers from Crystal Lodge Hotel staff and other travellers.
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Questions? Get answers from Crystal Lodge Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the south side are quieter and they do have larger rooms like suites for large families”
 of 5 bubbles travelguy509, 12 Mar 2017 | Read review
“Can be a bit noisy so room away from Village Stroll might be quieter.”
 of 5 bubbles davidgX7136CB, 22 Feb 2017 | Read review
“Ask for room away fro village stroll or on the quieter side”
 of 5 bubbles LeahMM01, 11 Feb 2017 | Read review
“Rooms away from the service trucks in the morning, but they may cost a little more.”
 of 5 bubbles peterbY4423HA, 29 Jan 2017 | Read review
“You are going to be out and about in the village so a lower floor makes that easier.”
 of 5 bubbles DABinYYC, 20 Dec 2016 | Read review
5 of 5