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BEST WESTERN PLUS Carlton Plaza Hotel

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#18 of 53 Hotels in Victoria
Certificate of Excellence
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998 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Carlton Plaza Hotel
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Showing 941: English reviews
Port Alberni, Canada
1 review
Reviewed 2 September 2014

Had a great stay in Victoria with the help from friendly knowledgeable staff. Our hotel room was upgraded to a suite and a complementary gift surprised us upon our return to our room that evening. The room was clean and the bed was very comfortable. We will definitely be staying at the Best Western PLUS Carlton in Victoria again!

Review collected in partnership with Best Western

Helpful?
Thank Liz B
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thanks so much Liz! We're delighted that you enjoyed your time in our hotel. Our suite rooms typically cost $20 more per night than the traditional rooms and boast a larger floor plan, full kitchen, and a seating area with pull out sofa. We look forward to seeing you again! More 

Turin, Italy
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 28 August 2014 via mobile

The location is excellent just in the center of Victoria down town near the bus stations, near everything you nead, near the legislative building, the harbour, the souvenir shops, chinatown, the service is excellent and helpful, the room is spacious and very equipped and clean. My room was very calm eventhough it was near the elevator. I highly recommand it.

Helpful?
Thank Italessia
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thanks for these great comments. Our location is right in the centre of the downtown core and as such, we are close to everything. We are a perfect launching point for any adventure on Vancouver Island! We have many room types suitable for solo travelers, or those in a group. We're so glad you enjoyed our comfortable, clean rooms. Please... More 

Adelaide, Australia
Level Contributor
308 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 25 August 2014 via mobile

Had a "situation" with no hotel and just about everything in Victoria booked out. The staff could have taken advantage of this but did the opposite - sensing how I was feeling, the actually dropped the nightly rate to help out - didn't expect that! Good location but still a 30 minute walk to Fisherman's Wharf. Room was excellent -... More 

Helpful?
Thank CraigH0901
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Good Morning Craig and thank you for leaving this review after your good experience at our property. I'm so very glad that our staff were able to accommodate you after what certainly must have been a stressful evening! While we always encourage reservations, we will certainly do our best to help any walk in guest who visits our hotel. We... More 

Melfort, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 August 2014

Vacationed in Victoria from August 16 the to the 21st. Was apprehensive of being off the harbor, but was short lived. The price was reasonable and we received a sweet upgrade when we arrived. The staff were the best. The room (upgraded to a suite), was clean and modern. Beds were comfortable. Only issue were the stupid sea gulls making... More 

Helpful?
1 Thank monster_in_the_boat
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you for giving our downtown property a try on your last trip to Victoria! While it's true that we are not directly on the water, I believe that our location is one of our largest assets. Rather than being on the edge of the core, and having to walk in- we are right in the thick of it, minutes... More 

courtenay, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 August 2014

central location downtown , within walking distance to downtown amenities , numerous restaurants within walking distance , on site restaurant , on check out day luggage can be left at the front desk until the end of the day , on check out day your vehicle can be left in the parkade until until the end of the day.

Review collected in partnership with Best Western

Helpful?
1 Thank Linda S
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Good Morning Linda and thanks for leaving us this great review! For guests checking out (or even for guests arriving before our guaranteed check in time of 3 o'clock) we're happy to hold onto any bags for the day so that you can enjoy the city unburdened before you leave for your next destination. If you have parked your car... More 

Denver, Colorado
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 August 2014

Last week we had the pleasure of staying at the Best Western Plus Carlton Plaza Hotel in Victoria B.C. Our stay was perfect from the time we checked in until check out. The front desk staff was incredibly nice and friendly. We arrived early, and front desk supervisor Lina Jang was exceptional and allowed us to check in early, the... More 

Helpful?
Thank Maple M
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you Maple M for this glowing review! I will be sure to pass along your compliments to Lina and the rest of the staff, it's always a pleasure to pass on good comments! Though our guaranteed check in time is at three o'clock, we always do our best to accommodate early travellers if we are able to. We hope... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 August 2014

The location is very good. Service is also good. If you are looking for a full size kitchen then you should avoid this. Every now and then we had to ask for stuff. The food at the restaurant is very average.

Review collected in partnership with Best Western

Helpful?
1 Thank 743amitavab
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Hello and thank you for taking the time to write this review. Our kitchen suites have full kitchens, rather than kitchenettes in them. They have a stove, full sized refrigerator, and are stocked with all the basics, pots, pans flatware etc... Though we may lack a few specialty items, we are more than happy to get them for you should... More 

Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 August 2014

We stayed here for our anniversary trip to Victoria. From check-in to check-out this hotel did not disappoint! Staff were all so friendly and helpful! They upgraded us to a King room because we were there celebrating our anniversary which was a pleasant surprise! When we walked into our room,it was beautiful,so clean and inviting! The staff had given us... More 

Helpful?
Thank NadineJ2
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Hello Nadine and Congratulations again on your anniversary! We're glad you enjoyed your trip to Victoria and our services provided. We always do our best to make every guest feel like they are at home here at the Carlton Plaza. Hopefully we will see you again next year! More 

Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 August 2014

A very clean and quiet place to stay. Hotel staff exceeded ALL other staff experienced at other hotels. The only negative would be the valet parking. If one needed access to their vehicle a number of times during the day this could be an inconvenience. Fortunately we did not require access to our vehicle so that did not apply.

Review collected in partnership with Best Western

Helpful?
1 Thank Donald H
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Hi Donald and thanks for taking a few minutes to leave us this nice review! We are located right in the heart of downtown Victoria, and as such do not have on site parking. Our parking costs $13 per night but does have an unlimited in and out, 24 hour valet service. Vehicles can be pre-scheduled to be available at... More 

Prince George, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 August 2014

We stayed 3 nights with our 3 teenagers in one of the suites (2 queens, sofa bed, kitchen). We have always stayed at the Best Western Inner Harbour when we visited Victoria but it was already booked so we booked here instead. At first I wasn't very impressed - the building is older, and the view from our room was... More 

Helpful?
1 Thank travellovexo
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Hello and thanks giving our property a chance on your last trip to Victoria! I'm glad to hear it was a success. Our location is one of our strongest assets, as we are located right in the center of downtown Victoria. Shops, restaurants and attractions are all just minutes away, and most guests find they do not need a vehicle,... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Carlton Plaza Hotel

Address: 642 Johnson St, Victoria, British Columbia V8W 1M6, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: $111 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Carlton Plaza Hotel 3*
Number of rooms: 103
Reservation Options:
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Also Known As:
Best Western Victoria
Victoria Best Western
Hotel Style:
#12 Business Hotel in Victoria
#18 Family Hotel in Victoria
#23 Romantic Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Carlton Plaza Hotel staff and other travellers.
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over a year ago
West Linn, Oregon
over a year ago
Kalispell
2 months ago
Centereach, New York

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Questions? Get answers from BEST WESTERN PLUS Carlton Plaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing Johnson Street have views over the city to the mountains. A room at the end of a corridor away from lifts are quieter.”
  • Late afternoon from our room
 of 5 bubbles 977tonyc, 19 Nov 2016 | Read review
“Just one block from the center of activity; 8 blocks to Empress Hotel.”
 of 5 bubbles PeterGunnOne, 15 Nov 2016 | Read review
“ask for back of hotel or a high floor”
 of 5 bubbles paulcU2272BY, 19 Oct 2016 | Read review
“If you are driving use the valet, its worth the price.”
 of 5 bubbles 164dons, 16 Oct 2016 | Read review
“Rooms on the back are quiet. If you are staying a while and want to cook, the suites are great.”
 of 5 bubbles Capnhi9er, 16 Sep 2016 | Read review
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