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Best Western Plus Carlton Plaza Hotel

1,198 reviews
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Traveller (144)
Room & Suite (238)
Dining (26)
Overview
  • Excellent52%
  • Very good35%
  • Average10%
  • Poor2%
  • Terrible1%
Travellers talk about
“valet parking”(113 reviews)
“london tube”(17 reviews)
“great location”(145 reviews)
Free Wifi
Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Suites
Fitness centre
3.0 Star Hotel
All hotel details
Offers from Best Western Plus Carlton Plaza Hotel
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Rooms
25 Feb.26 Feb.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,198)Write a Review
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581
398
109
29
15
Show reviews that mention
All reviewsvalet parkinglondon tubegreat locationvalet servicedowntown victoriajohnson streetwithin walking distancebest westernsfront desk staffcentral locationupgraded to a suiteattached restaurantper daytourist attractionsfew blockssofa bedgovernment street
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371 - 375 of 1,132 reviews
Reviewed 29 December 2015 via mobile

Came here as part of Victoria Clipper package. This hotel was okay for the $$ but next time would pay extra to stay at or nearer the hotel where the excursions and other package trips left from. Elevator noise mentioned by others not a problem...More

1  Thank Smerks
Response from ChrisWatson27, General Manager at Best Western Plus Carlton Plaza HotelResponded 31 December 2015

We are sorry to hear that we were not able to exceed your expectations. Our hotel is a 7 minute, beautiful walk down Government st to Victoria’s Inner Harbour. We are located right downtown. If staying in the middle of the tourist zone is important...More

Reviewed 24 December 2015

The hotel staff is exceptional. Very clean. Loaner umbrellas and bikes. Centrally located downtown in walking distances to good restaurants and shopping. I will always stay at a Best Western over any other hotel chain and the Best Western Carlton is a shining example of...More

Review collected in partnership with Best Western
Thank Leah S
Response from Rebecca S, Front Office Manager at Best Western Plus Carlton Plaza HotelResponded 16 January 2016

Thank you Leah S. You're review is greatly appreciated, as is your repeated business. We hope to meet or exceed your expectations on your every stay. Being a temperate rain forest climate we do offer umbrellas for those rainy days. We do also offer bike...More

Reviewed 16 December 2015

We booked this hotel as part of the Clipper Vacations package. It was a great location, centrally located and easy to get to the waterfront where the Victoria Clipper docked. Our ship from Seattle arrived earlier than the check in time, but our room was...More

1  Thank SeaWAgirl5
Response from Rebecca S, Front Office Manager at Best Western Plus Carlton Plaza HotelResponded 16 January 2016

Thank you SeaWAgirl5 for your kind review of our hotel. The Clipper package is a great deal for anyone travelling from Seattle wishing to explore Vancouver Island and Victoria. We often store luggage and/or vehicles for guests when they arrive earlier than 3pm however we...More

Reviewed 16 December 2015

Excellent stay with friendly staff, close to all shopping in the downtown area, restaurants close by. Did find the beds to be a little to soft for me though. Nice little Restaurant next door for an early morning breakfast. Valle Parking was extremely quick in...More

Review collected in partnership with Best Western
Thank Rod M
Response from Rebecca S, Front Office Manager at Best Western Plus Carlton Plaza HotelResponded 16 January 2016

Thank you Rod M for you review! Our hotel is indeed close to everything downtown Victoria has to offer. The London Tube is great for Breakfast, Lunch and Dinner and of course, steps away are an abundance of other restaurants as well as shops, parks...More

Reviewed 14 December 2015

The hotel was clean and beds were comfortable, staff was very friendly. Very close to all downtown Victoria has to offer. If you are looking for luxury go somewhere else. The rooms were small and temperature was very hard to regulate. Open the window and...More

1  Thank SPokaneSean
Response from Rebecca S, Front Office Manager at Best Western Plus Carlton Plaza HotelResponded 16 January 2016

Thank you SPokaneSean for your review. Being a AAA/CAA 3 Diamond hotel we would not consider ourselves a "luxury" hotel. However we do offer some services that some luxury hotels do not such as a valet service, hotel staff with great knowledge of the surrounding...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Restaurant
Hotel Amenities
Laundry Service
Concierge
Multilingual Staff
Dry Cleaning
Business Centre with Internet Access
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Details
Price range
USD 90 - USD 295 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Best Value Hotel in Victoria
#12 Business Hotel in Victoria
#15 Family Hotel in Victoria
#22 Romantic Hotel in Victoria
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 90 - USD 295 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Best Value Hotel in Victoria
#12 Business Hotel in Victoria
#15 Family Hotel in Victoria
#22 Romantic Hotel in Victoria
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (144)
Room & Suite (238)
Dining (26)
Pool & Beach (1)
Amenities (11)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Vantraveler19
9 February 2018|
Answer
Response from Elsa M | Property representative |
Hi Vantraveler19, I'm afraid we are not pet friendly. Sorry about that!
0
Votes
coralrf
24 December 2016|
Answer
Response from ChrisWatson27 | Property representative |
Dear Coralf, Thank you for your questions. Our property is unfortunately not pet friendly. We love pets, but believe due to our location being in the heart of downtown we are not the best option for pets. We do... More
0
Votes
coralrf
24 December 2016|
Answer
Response from Jennifer M | Property representative |
Hello, We do allow pets, but our location is not pet friendly. We also have a strict policy where you are unable to leave the pet in the room unattended or in the vehicle if it is in our possession. Sincerely, Rebecca... More
0
Votes
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Room Tips
"The elevator was basically in our room. Yet they do not run this elevator from 11pm to 7pm. Great idea. Even..."
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"All rooms are good"
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"We asked for a quiet room, away from the elevator. We had a suite with a kitchenette. The hotel staff helped..."
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"Room 317 was quiet, no view though."
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