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BEST WESTERN PLUS Carlton Plaza Hotel

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#18 of 52 Hotels in Victoria
Certificate of Excellence
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BEST WESTERN PLUS Carlton Plaza Hotel
BEST WESTERN PLUS Carlton Plaza Hotel
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1,016 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Carlton Plaza Hotel
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Showing 959: English reviews
Vancouver, Canada
Reviewed 4 November 2014

This hotel is in a fantastic location in downtown Victoria. I got a complimentary upgrade to a king suite, and while the room was large and comfortable, it was a little dated. The only real negative I can give this hotel is (other than the dated rooms) is the lack of parking. It is on the street, or valet only....

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Helpful?
Thank Phil M
Lina J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you, Phil, for your review and your kind words about our hotel and staff. We really do appreciate it. We understand that guests do like access to their vehicle at all times and that it can be a little inconvenient having the car parked off site. Unfortunately, because we are located in downtown Victoria, parking is very limited, meaning...

Melbourne, Australia
Reviewed 2 November 2014

Great position in town and you can walk easily to all places of interest. We stayed in a pet friendly room that was very small, dark and dated. The bed was ok maybe a little too firm. The room was clean and offered a bar fridge which was very convenient. Plenty of TV stations to view and good wifi. Vending...

Review collected in partnership with Best Western
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Helpful?
Thank Rit S
ChrisWatson27, General Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you very much for your review of our hotel, Rit. We appreciate your comments about our wireless signal, we have made significant investments to ensure that our complimentary wireless internet works fast for all guests at the property all the time. I would also like to thank the reader for their comments about our staff. We are truly fortunate...

Cobble Hill, Canada
Reviewed 30 October 2014

We got a suite as we had friends coming from New Zealand and wanted a place to hang out. It was super. Also there is a park nearby so my doggie could have frequent walks. The security guard at the park carries dog treats with him too! There are lots of great restaurants nearby and it is an easy walk...

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Helpful?
Thank Gingerwoolf
Lina J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you so much for your nice review of our hotel. We are glad that you found our suite comfortable and our location convenient. We have different types of suites, from suite with two double beds to suites with king beds, designed to accommodate almost everyone. All suites are equipped with a kitchenette stocked with essential kitchen supplies and a...

Vancouver, Canada
Reviewed 27 October 2014

We had the best experience with the best western chain. The stack is first class. Rooms are beautiful, clean and spacious. You can always tell good owners is by the front end and as you check in This experience was amazing and comfortable We will be back and everyone we know. This hotel is something every chain needs Thank you...

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Helpful?
Thank waytowayne
Lina J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you, Wayne and Elyane Arnold, for your wonderful review and your kind words. We always try our best to ensure every guest has an enjoyable experience at our hotel, and we always want our guests to be comfortable. We do have multiple room types that suit the needs of a variety of travelers, whether you are travelling by yourself...

Edmonton, Canada
Reviewed 25 October 2014

We have stayed at this location last year and we had a big issue at check-in. I contacted the hotel and Chris, the manager offered us a complimentary valet parking and a discounted rate to try his hotel again and this week, that's what we did. The experience was completely different, everything was ready at chek-in, rooms were clean and...

Review collected in partnership with Best Western
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Thank Olivier C
Lina J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you Oliver C for taking the time to write this review. I am pleased to hear that your stay this time was great and the staff were helpful and courteous. As a downtown core hotel, it is quite challenging to have on-site parking lot. That is why we offer a parking service at minimal cost($7 for slow season/$13 busy...

Reviewed 23 October 2014

Close to everything, very central location walkable to everything and the float planes; nice staff, what you would expect from a best western. Room are average and not a good place if you have allergies (dusty).

Review collected in partnership with Best Western
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Thank J8859XBwilliamg
Lina J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you for writing a review on your recent stay with us! Our location definitely allows our guests to walk to everywhere in downtown Victoria including Inner Harbour, Parliament building, Royal BC Museum, and so on. For those guests who have severe allergies, we do offer hypoallergenic rooms on a designated floor. Any other allergy related requests can be arranged...

New Brunswick, Canada
Reviewed 22 October 2014

I booked two nights here on BW points because the number of points required were excellent and the reviews were very good. We couldn't have been happier with our choice. We could walk anywhere in the downtown and they had excellent valet parking. I was shocked when they upgraded us to a one bedroom suite which was huge and had...

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1Thank Canadian_Hoser
Lina J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

We appreciate your nice comments and we are glad that you stayed your stay with us! As mentioned in the review, our suites are equipped with full newly renovated kitchen, bathroom vanity and separate sitting area in a lot more spacious room. Upgrade to suites are starting at additional $20 per night.

Vancouver, British Columbia, Canada
Reviewed 17 October 2014

This affordable hotel was centrally located in the downtown area. I was very impressed with the hotel staff, every need was anticipated. That's what I like about Best Western. I've stayed at a number of their hotels and they always deliver. We had a small suite with kitchenette on the quiet north side. This was perfect as I was travelling...

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Helpful?
Thank Sandra H
Lina J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you very much, Sandra, for this lovely review. As mentioned in this review we are centrally located in the heart of downtown, which is perfect for anyone looking to sightsee, dine at various restaurants, and do some shopping of all kinds. We offer suites for $20 more than our traditional rooms and they include a larger floor plan, full...

Vancouver, Canada
Reviewed 15 October 2014

We came by car and parked it at the hotel and did not see the car for 3 days. The location is great. The room were a little small but very clean and comfortable. The staff were very friendly and helpful. I would stay again.

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Thank masakazimmy
Lina J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you for taking the time to write this review. As stated in this review, we offer parking at minimal cost ($7 per night for slower season and $13 for busier season) and out parking comes with a complimentary valet service that runs 24 hours. You can leave your vehicle with us and walk around within downtown without a hassle...

woodinville, United States
Reviewed 14 October 2014

Excellent location - easy walking distance to everything we needed. Valet parking was such a great surprise! Staff was very responsive and probably about the best customer service I have experienced in a long time. Also quite quiet, considering the downtown location.

Review collected in partnership with Best Western
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Helpful?
Thank Cheryl M
Lina J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you, Cheryl, for taking the time to write this review. We try our best to ensure that our guests feel comfortable and happy during their stay. As Cheryl mentioned in this review, we offer valet parking at minimal cost ($7/night during slow season and $13 during busy season). Our parking service is 24 hours and you have in and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Concierge
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Carlton Plaza Hotel

Address: 642 Johnson St, Victoria, British Columbia V8W 1M6, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: $134 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Carlton Plaza Hotel 3*
Number of rooms: 103
Reservation Options:
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Also Known As:
Best Western Victoria
Victoria Best Western
Hotel Style:
#12 Business Hotel in Victoria
#18 Family Hotel in Victoria
#23 Romantic Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Carlton Plaza Hotel staff and other travellers.
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over a year ago
West Linn, Oregon
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Gig Harbor, Washington
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Kalispell
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Questions? Get answers from BEST WESTERN PLUS Carlton Plaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go somewhere else.”
 of 5 bubbles 385bettyc, 29 Dec 2016 | Read review
“Rooms facing Johnson Street have views over the city to the mountains. A room at the end of a corridor away from lifts are quieter.”
  • Late afternoon from our room
 of 5 bubbles 977tonyc, 19 Nov 2016 | Read review
“Just one block from the center of activity; 8 blocks to Empress Hotel.”
 of 5 bubbles PeterGunnOne, 15 Nov 2016 | Read review
“ask for back of hotel or a high floor”
 of 5 bubbles paulcU2272BY, 19 Oct 2016 | Read review
“If you are driving use the valet, its worth the price.”
 of 5 bubbles 164dons, 16 Oct 2016 | Read review
5 of 5