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BEST WESTERN PLUS Carlton Plaza Hotel

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#18 of 52 Hotels in Victoria
Certificate of Excellence
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1 room 2 adults 0 children
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BEST WESTERN PLUS Carlton Plaza Hotel
BEST WESTERN PLUS Carlton Plaza Hotel
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1,028 Reviews from our TripAdvisor Community

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Showing 971: English reviews
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Strathmore, Alberta
Reviewed 5 days ago NEWvia mobile

Since it's in downtown, you could just walk to the harbour and parliament. Walking distance to 7-11 and Burger King. It's a hit if you have kids. Parking cost $8 per day but it's valet parking. Joel was really nice. Enjoyed our stay, complete kitchenette .

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Thank 24trish
Calgary, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 11 March 2017 via mobile

I recently stayed at the Best Western Plus Carlton Plaza Hotel in Victoria, BC (very recent as I'm writing this review from YYJ), and I highly recommend this hotel. The location was very convenient for me as it is within walking distance to my business meetings. The room was clean and and the bed was comfortable. I'd like say "thank...

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Thank AHK403
About Hotel's Favourite Review
Haley C, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you for your review AHK403. Our central location in Victoria BC gives us easy walking access to all downtown restaurants and attractions. All of our mattresses have been replaced within the past 2 years to ensure you get a great nights rest. Every member of our staff provide excellence in customer service, from the front and back of house....

Port Coquitlam, Canada
Reviewed 1 week ago

The hotel is in a great location. A short walk to the harbour and the walk is very scenic and has lots of cool shops like Munros Bookstore and Murchies along the way. It is close to awesome restaurants and bars too like Bard and Banker. My room was on the top floor and had a large balcony but had...

Review collected in partnership with Best Western
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Thank Colleen C
Surrey, British Columbia
Reviewed 1 week ago

Hotel on the older side but very nicely kept. The staff was very friendly and helpful. Our room was upgraded to a suite nice! It would hav been nice if ther was a pool. But the do have bicycle that could be borrowed from th hotel.

Review collected in partnership with Best Western
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Thank bruceV7837MU
San Jose, CA, United States
Reviewed 1 week ago

The hotel service people are very nice and helpful. The hotel itself is a very old one...it is clean, though. The worst thing about it is that you can not park yourself... good luck if you have a lot of luggage. It gives you a feeling of staying at a cheap NYC hotel, even though it is at a island...

Review collected in partnership with Best Western
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Thank allenyz
Medford, Oregon
Reviewed 2 weeks ago via mobile

Staff was pleasant and accommodating. Unable to check in early, but they did store luggage. Beds were surprisingly pleasant which is abnormal for such an affordable price. Nice location and close to everything. Clean and affordable. Great value.

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Thank DentistT
Haley C, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you for your review DentistT. We try to accommodate all early check-in requests, but can always park your can and store your luggage if that isn't available. We are constantly performing upgrades to keep rooms modern, but still follow the Best Western reputation for value. Our central location makes all shops and restaurants a short walk away. Thank you...

Nanaimo, Canada
Reviewed 2 weeks ago

The hotel is right in the heart of Victoria, the rooms clean, the staff friendly and very helpful. We had a suite and it has everything you would need. We have not tried the new restaurant in the hotel, but the reviews look great. Next visit we will. We will always book here, when in Victoria.

Review collected in partnership with Best Western
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Thank roxannewanamaker
Haley C, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you for your review, and your loyalty roxannewanamaker. Our staff are what make this location special, but our location doesn't hurt either. We are close to all downtown restaurants and shops, and happy to give recommendations based on your preferences. The Ruby on Johnson has just opened for breakfast/lunch, and their amazing reviews don't lie. It's great to hear...

Courtenay, BC Canada
Reviewed 3 weeks ago via mobile

We were really pleasantly surprised at the value and great customer service. We stepped in tentative based on some other reviews and were therefore quite pleased with the little suite we ended up with. Right within blocks of everything we were visiting that night we had very clean room, comfortable beds and a quick check in. The valet parking eliminated...

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Thank DiJohnson
Haley C, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you for your review DiJohnson. It's always great to hear we exceeded your expectations. As a Best Western, we strive to provide the best customer service and value. Our location makes us an easy walk to all downtown shops and restaurants. We do offer a parking service for a nightly rate, which comes with a valet service to make...

San Francisco, California
Reviewed 3 weeks ago via mobile

This was a perfect spot for a weekend in Victoria, close to restaurants, shops, and an easy walk from the ferry terminal... Plus only a block from the bus stop to take the BC bus to Butchart Gardens. The staff were ALL amazing, friendly, and helpful. And bottles of water were complimentary, even! We're already planning another visit in a...

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Thank jnineb
Haley C, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you jnineb, we appreciate your review! Our welcoming staff can help you with directions to all of Victoria's attractions, and print out bus maps for anything beyond a walking distance (The Butchart Gardens shouldn't be missed while you're in Victoria!). If you need any help planning your next trip to Victoria, please let us know.

Montreal
Reviewed 3 weeks ago

+++ + Good central location downtown Victoria. + You can get a bike for free for 3 hours! + Great friendly staff --- - No breakfast while I was there - I got a room just in front of the elevator, so not so great for noises. - Only one slow elevator for the entire hotel..... so busy that I...

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Thank Dudeneverstop
Haley C, General Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you for your review Dudeneverstop. We are in a wonderful location in the heart of downtown Victoria, BC. A great way to see the city is to borrow one of our bikes, which we offer complimentary for up to 3 hours. The Ruby on Johnson has now opened and is accessible through our lobby. They offer an amazing breakfast...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Concierge
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Carlton Plaza Hotel

Address: 642 Johnson St, Victoria, British Columbia V8W 1M6, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: $127 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Carlton Plaza Hotel 3*
Number of rooms: 103
Reservation Options:
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Also Known As:
Best Western Victoria
Victoria Best Western
Hotel Style:
#12 Business Hotel in Victoria
#18 Family Hotel in Victoria
#23 Romantic Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Carlton Plaza Hotel staff and other travellers.
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over a year ago
West Linn, Oregon
over a year ago
Gig Harbor, Washington
4 months ago
Gig Harbor, Washington
4 months ago
Kalispell
6 months ago

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Questions? Get answers from BEST WESTERN PLUS Carlton Plaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go somewhere else.”
385bettyc, 29 Dec 2016 | Read review
“Rooms facing Johnson Street have views over the city to the mountains. A room at the end of a corridor away from lifts are quieter.”
  • Late afternoon from our room
977tonyc, 19 Nov 2016 | Read review
“Just one block from the center of activity; 8 blocks to Empress Hotel.”
PeterGunnOne, 15 Nov 2016 | Read review
“ask for back of hotel or a high floor”
paulcU2272BY, 19 Oct 2016 | Read review
“If you are driving use the valet, its worth the price.”
164dons, 16 Oct 2016 | Read review
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