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The Fairmont Empress

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#19 of 52 Hotels in Victoria
Certificate of Excellence
GreenLeadersGold level
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1 room 2 adults 0 children
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The Fairmont Empress
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3,423 Reviews from our TripAdvisor Community

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Showing 3,227: English reviews
Regina, Canada
Reviewed 31 May 2015

No air conditioning in the guest rooms. My room received a lot of sun so either leave window and curtains open, or close curtains but no air getting in. Wireless access Was not free. Shower was great. Great location.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Veronica g
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Veronica, Thank you for your review. I am sorry to hear that your room was quite warm. It is something that we will be addressing with the room renovation we are planning. We truly appreciate receiving your comments. I hope you enjoyed your time in Victoria and we look forward to welcoming you back sometime soon. Warm regards, Don...

Burlington, Canada
Reviewed 30 May 2015

As usual The Fairmont Empress was what you expect from a Fairmont. Clean, comfortable, very friendly staff. This is my 5th or 6th visit in the last 15 or so years and I wasn't disappointed. The only problem I had was the bathroom. The toilet was jammed against the tub. No room at all beside it. Because of the positioning...

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Helpful?
Thank Mitzy570
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Guest, Thank you for your recent review of the Fairmont Empress. It is so nice to hear that we have welcomed you back on several occasions. I truly appreciate your comments about the placement of the towels. This is the first comment we have received like this and it will definitely be shared. We are in the process of...

Reviewed 30 May 2015

Stayed here with my wife night before Swiftsure sailing race, and the night after. Clean, professional, comfortable beds and rooms well equiped ( little things like a separate kettle for in room tea ) . Staff are super friendly and accomodating. A must visit. Silly that they charge for wi fi however. Very petty.

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Helpful?
Thank mattheww765
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Matthew, Thank you for your recent review. I am happy to hear that you enjoyed your stay over the Swiftsure International Yacht Race. What a wonderful weekend. It is lovely to hear that you found your room to be comfortable and our staff to be friendly and accommodating. I hope you enjoyed the race and we look forward to...

Edmonton, Canada
Reviewed 30 May 2015

If you're travelling to Victoria, there is no greater place to stay than the Fairmont Empress, a hotel that defines the city. It's location is unbeatable, with gorgeous views of the harbour and central location placing it near the provincial legislature, the Robert Bateman Centre and more in the heart of down town. Staff were all quite friendly, professional and...

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Helpful?
Thank CatWillows_13
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Guest, Thank you for your recent review. It is so nice to read your comments about your stay with us. It sounds like you a had a most enjoyable time in Victoria and at the Fairmont Empress. Thank you for sharing your comments about our staff, rooms and restaurants. I will be sure to share your comments with our...

California City, California
Reviewed 29 May 2015

This is a beautiful, antique, historical hotel, is just beautiful, we went in a cruise and one of the stops was Victoria Canada, I made reservations to have the high tea, we got there and is just the ambiance is like pretty high class British people getting their time to get their high tea, I really liked, service was excellent...

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Helpful?
Thank Olystroublestravels
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Guest, Thank you for your recent review. It is wonderful to hear that you joined us for Afternoon Tea on your stop in Victoria. Victoria is a wonderful city and we are very lucky to be a stop on the Alaskan Cruise. I hope you enjoyed your time with us and were able to explore in our city before...

Reviewed 29 May 2015

Had the pleasure of staying here for one night in beautiful Victoria. Perfect location - you can walk anywhere in Victoria from here. The Royal BC Museum is next door as are the legislature buildings and the inner harbour is at the doorstep. Stayed on the 5th floor facing the back courtyard and the rooms have working wooden sash windows!...

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Helpful?
Thank Bernie G
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Bernie, Thank you for your recent review. It is so nice to hear that you enjoyed your time in Victoria and at the Fairmont Empress. I am glad that you found our staff to be very courteous and took advantage of our easy check out option. Thank you for sharing your experience about our wifi. I will be sure...

Vancouver, British Columbia, Canada
Reviewed 28 May 2015

This is a landmark, in the style, with the ideal location. But the rooms definitely need some updates. It is worth just to walk through the whole hotel and check the archives, various rooms and restaurants. And the view of the harbour.

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Helpful?
1Thank Seb L
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Seb, Thank you for your recent review. It is wonderful to hear that you enjoyed our public areas, archives and restaurants. We appreciated receiving your comments about the rooms as well. We are in the process of planning an extensive room renovation which will bring a significant improvement to our current offering. I hope you will be able to...

Burnaby, Canada
Reviewed 28 May 2015

I stayed at the Empress a few years ago and felt it was a bit tired. This time around the vibe was different. The staff are enthusiastic and eager to please and what was old seems new again. If you are looking for something sleek and modern this isn't the place, but if you are looking for a very well...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank R3256AMjenniferd
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Guest, Thank you for taking the time to write a review. It is so nice to hear that you enjoyed your stay with us and it was an improvement from the last. Our maintenance team works diligently to improve upon an already grand, iconic hotel. With our impending renovations we will see many more improvements. I hope we will...

Auckland Region, New Zealand
Reviewed 28 May 2015

This is not the sort of place I can afford on a regular basis and to compensate our next five nights ended up at a hostel in Vancouver! But one or two nights in as many of the world's best historic hotels is something on my bucket list! The Empress is certainly that.Wherever there are old sepia photos of His...

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Helpful?
1Thank JKD_11
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Guest, Thank you for taking the time to write a review. It is always so nice to read comments such as yours. It sounds like we truly created a lasting memory for you. I am glad that you enjoyed dining in all of our restaurants. All are fabulous in their own right with very distinct features. Afternoon Tea must...

Los Angeles, CA
Reviewed 28 May 2015

Before I say anything, I would stay at this legendary hotel any day of the week and believe it to be the best hotel choice in Victoria. There, that being said, this historical hotel is stuck in the 80s, the 1980s -- and that is not a very good thing. The newish lobby and rooms are loaded with aging brass,...

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Helpful?
1Thank TRVLtruth
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Guest, Thank you for your recent review. We truly appreciate receiving comments like yours. We are in the midst of planning a room renovation which will see many of your mentioned items removed. I am glad you enjoyed your meals with us and found our service to be top notch. It is very nice to hear and will certainly...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 

Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: $230 - $567 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Reservation Options:
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Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel
Hotel Style:
#2 Green Hotel in Victoria
#8 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#16 Romantic Hotel in Victoria
#17 Family Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from The Fairmont Empress staff and other travellers.
22 questions
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Questions? Get answers from The Fairmont Empress staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel is under renovation now, so difficult to say which rooms are best.”
 of 5 bubbles , 24 Mar 2017 | Read review
“Get a room facing the waterfront.”
 of 5 bubbles skagittraveller, 20 Mar 2017 | Read review
“Make sure to ask when booking if you want a bathtub.”
 of 5 bubbles Joyce834, 17 Mar 2017 | Read review
“Any rooms facing the beautiful marina area. Suites are fantastic as are the gold level lounge access.”
 of 5 bubbles KrisH67, 8 Mar 2017 | Read review
“Ask for a front room.”
 of 5 bubbles Z606SDroberts, 5 Mar 2017 | Read review
5 of 5