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The Fairmont Empress

Hotels.comUSD 305*
View Deal
#19 of 52 Hotels in Victoria
Certificate of Excellence
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 356*
USD 305*
USD 356*
USD 305*
USD 356*
USD 305*
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The Fairmont Empress
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3,478 Reviews from our TripAdvisor Community

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Showing 3,279: English reviews
Chandler, Arizona
Reviewed 9 July 2015

Great hotel, conveniently located in the heart of downtown Victoria. Short walking distance from the ferry if you're coming over from the States and within walking distance to Victoria's shops and attractions. It's unique design, great guest services made us feel comfortably right at home. It's similar likeliness to the Biltmore in Ashville, NC. Would return again!

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Sean_and_Carol
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Sean and Carol, Thank you for taking the time to share your experience at the Fairmont Empress. It is so nice to hear that you enjoyed your time with us. Our location is perfect for exploring the downtown areas and visiting local attractions and shops. Thank you for your comments about the service you received from our staff. I...

Ladysmith
Reviewed 9 July 2015

Staff kindly found us an iphone charger ( we forgot ours at home) and they are very accommodating with our dog. We have always had exceptional service. The best located hotel in Victoria. It is our first choice in hotels.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank 101gordh
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Guest, Thank you for taking the time to write a review. It is so nice to hear that our staff took such great care of you and your dog. I am glad that they were able to find you an iphone charger. Thank you for your comments about our service. I will be sure to share your comments with...

Honolulu, Hawaii
Reviewed 8 July 2015 via mobile

We visited the Empress hotel eight years ago and found it to be one of the highlights of our Alaska tour. I took a small group of visitors through the hotel and was a little disappointed to see the charm and historical presence that made it a focal point in the city had been redesigned to look like a "business...

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Helpful?
2Thank Paul O
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Paul, Thank you for sharing your comments with us. I am sorry to hear of your disappointment with the updates we have made over the years. Our goal is always to preserve the history of our grand hotel while offering modern amenities to our guests. We are in the process of planning a hotel renovation that I hope you...

Washington Crossing, Pennsylvania
Reviewed 8 July 2015

From outside the hotel has royal looks.Inside it was just an ordinary hotel.There was no Air Conditioning in room and would not have stayed there if was informed earlier.Room was nice but ordinary not compatible with rating of hotel.Is definately situated at a great spot.

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Helpful?
Thank Ajay M
ManagerEmpress, Director, Operations at The Fairmont Empress, responded to this review

Dear Ajay, Thank you for sharing your comments. I was happy to read that you enjoyed our location and exterior of the hotel. I am sorry to hear that your room was not up to the standard expected of a Fairmont Hotel. We are in the process of planning a room renovation which will include the installation of air conditioning....

Canada
Reviewed 8 July 2015

The Fairmont Empress does not live up to the Fairmont brand. Its location is absolutely wonderful, but the overall experience is so disappointing. The pool is a basement rectangle accessed from a dark stairway, the rooms are antiquated with extremely limited power outlets and tiny bathrooms with old fixtures.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
1Thank Liblobs
ManagerEmpress, Director, Operations at The Fairmont Empress, responded to this review

Dear Guest, Thank you for sharing your comments. I am sorry to hear of your disappointment with your recent stay. We are in the process of planning a hotel renovation which will include improvements to our guest rooms. We know the importance of having accessible outlets in our rooms and it will certainly be addressed. Thank you for bringing this...

Orange County, California
Reviewed 8 July 2015

An icon of Victoria and deservedly so. Classic elegance abounds. Well appointed and spacious rooms were nice except that they are not air conditioned. Toiletries were too feminine for me, that's OK. A variety of retail shops and restaurants are within walking distance. Views of the harbor from most of the rooms are remarkable. Service level is very high. The...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
2Thank Andrew N
ManagerEmpress, Director, Operations at The Fairmont Empress, responded to this review

Dear Andrew, Thank you for taking the time to write a review. It was so nice to read that you enjoyed your stay with us and were provided with the service that we are so well known for. Our grounds team has been working very hard to maintain our lush, green grass and colourful flowers. I will be sure to...

Toronto
Reviewed 8 July 2015

I think this hotel has to be the best place to stay in Victoria. From the moment you enter you can feel the history of this hotel. The views of the waterfront are incredible and the food/drink on the veranda are great with a nice view of the harbor. I recommend staying here during your visit to Victoria. It is...

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Helpful?
1Thank -Taradise15
ManagerEmpress, Director, Operations at The Fairmont Empress, responded to this review

Dear Guest, Thank you for taking the time to write a review. It is so nice to hear that you enjoyed your stay and a visit to our Veranda for a meal. It is the best place to take in the view of our harbour front. I will be sure to share your wonderful comments with our staff. They are...

Yakima, WA
Reviewed 7 July 2015

We went at 12 to the afternoon tea. I had made reservations ahead of time online and that worked good. There was a big line, but we got in very fast. It was elegant and fancy. The server put your napkin on your lap and poured your tea.They brought us fresh strawberries at first.Then a 3 layer tray of finger...

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Helpful?
Thank jal988
ManagerEmpress, Director, Operations at The Fairmont Empress, responded to this review

Dear Guest, Thank you for taking the time to share your Afternoon Tea experience. I am happy to hear that you enjoyed it and your server took such great care of you. I am sorry to hear that the piano music was a bit loud. I will be sure to share your comments with the Afternoon Tea Manager. I hope...

Sydney, Australia
Reviewed 7 July 2015

Another if Fairmon'ts iconic hotels, The Empress has all that you would expect. Situated overlooking the harbour of Victoria the hotel commands the scene. We stayed just the two days as part of a tour, but would not hesitate to stay there again and again. Style, elegance and a feeling that time passed at the right pace. Afternoon tea is...

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Helpful?
1Thank OziCouple
ManagerEmpress, Director, Operations at The Fairmont Empress, responded to this review

Dear Guest, Thank you for sharing your experience at the Fairmont Empress. It is so nice to read that you had such an enjoyable stay with us. I am glad we were able to put you in a room overlooking Victoria's Inner Harbour. I hope you enjoyed watching the sun set from your window. It is quite the sight to...

Australia
Reviewed 7 July 2015

Great location on the waterfront. The hotel is certainly a beautiful building, but our room which was at the back of the premises was stuffy and hot. The sun was on the room most of the day and we couldn't get it cool. No air-conditioning - only fans which did not help much. Noisy air-conditioning unit on adjoining building didn't...

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Helpful?
1Thank bitingbarney
ManagerEmpress, Director, Operations at The Fairmont Empress, responded to this review

Dear Guest, Thank you for sharing your experience. I am sorry to hear that your room was warm and stuffy and that you did not have a consistent breakfast quality. I will be sure to share your comments about the breakfast with our Executive Chef. He will address it with his team. We are in the process of planning a...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 

Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: $316 - $633 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Reservation Options:
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Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel
Hotel Style:
#2 Green Hotel in Victoria
#7 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#16 Romantic Hotel in Victoria
#17 Family Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from The Fairmont Empress staff and other travellers.
26 questions
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Questions? Get answers from The Fairmont Empress staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be specific regarding the location of the room you are hoping for.”
  • Harbor sunset view from room.
deanne885, 20 May 2017 | Read review
“The harbor view is very pretty”
pamh907, 18 May 2017 | Read review
“The gold lounge service is lovely.”
troy569, 16 May 2017 | Read review
“A room with a view may make up for the servicing and internet?”
DaTW, 16 May 2017 | Read review
“We stayed in a one bedroom suite which was sufficient for 4 people. We got the king sized bed and they got a pull out couch...”
Darren618q, 15 May 2017 | Read review
5 of 5
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USD 305* /night
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Prices are for 1 room, 2 adults
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