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The Fairmont Empress

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Traveller (1705)
Room & Suite (640)
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Overview
  • Excellent57%
  • Very good25%
  • Average11%
  • Poor5%
  • Terrible2%
Travellers talk about
“bengal lounge”(330 reviews)
“high tea”(396 reviews)
“afternoon tea”(355 reviews)
Free Internet
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Offers from The Fairmont Empress
Offers & Announcements: Steep & Sleep
Offers from The Fairmont Empress
Offers & Announcements: Steep & Sleep
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,078)
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2,061
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462
225
116
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All reviewsbengal loungehigh teaafternoon teagold floorbengal roompresident's clubcurry buffettea roomceiling fanold worldbeautiful hotelair conditioningharbor view roomsconesbutchart gardensbritish columbiainner harbor
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1,091 - 1,095 of 3,846 reviews
Reviewed 29 June 2016

Our room was wonderful. The bed was the height of comfort. Nice robe, toiletries, and shower. The bar downstairs made the best gin and tonic ever. The Empress was within walking distance to many places to dine or pubs to have a cold one in....More

Thank DSaul2014
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 30 June 2016

Thank you for your feedback. I will pass along your great comment about the gin and tonic to our Food & Beverage team. We hope to welcome you back again when your travels bring you back to Victoria. Kind regards, Indu Brar General Manager

Reviewed 28 June 2016 via mobile

On my recent trip to Victoria in early June my friend and I decided to splurge and have High Tea. We were looking forward to it with great anticipation as she had tried it first in London. What a disappointment! The food was good but...More

1  Thank SudburyJK
Reviewed 28 June 2016

The location is perfect. The atmosphere is elegant, grand, older world, but the dining room has been nicely updated. As an older hotel the soundproofing of our room was not what a new 4+* hotel would be, but our room was spacious. It's a great...More

Thank oystertravel
Reviewed 28 June 2016

Can't beat the location, service and quality of furnishings. We thoroughly enjoyed our three day stay. The only downside was the lack of A/C. They were halfway through retrofitting the hotel with A/C and we did not get a room with it. But it turned...More

Thank GreatDane347
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 29 June 2016

I am so pleased that you enjoyed your three day stay with us and I agree that our location is wonderful! Once all of our renovations are complete there will be air conditioning in all of our guest rooms. I hope you will be able...More

Reviewed 27 June 2016

Having the convention at the Empress was wonderful. Centrally located and the service from check-in to check-out was exceptional. The meeting rooms were comfortable and well maintained. The staff greeted you every time you walked into the hotel or passed them in the halls. The...More

Review collected in partnership with Fairmont Hotels & Resorts
Thank J3672OSmichaela
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 29 June 2016

Thank you for your feedback regarding your recent stay with us for your Conference. I am so pleased to read that our staff were so welcoming, as well as the meeting rooms. Kind regards, Indu Brar General Manager

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
USD 246 - USD 623 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Victoria
#6 Spa Hotel in Victoria
#10 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#14 Family Hotel in Victoria
#16 Romantic Hotel in Victoria
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 246 - USD 623 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Victoria
#6 Spa Hotel in Victoria
#10 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#14 Family Hotel in Victoria
#16 Romantic Hotel in Victoria
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1705)
Room & Suite (640)
Dining (148)
Pool & Beach (10)
Amenities (56)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
Stayorgo7
25 January 2018|
AnswerShow all 6 answers
Response from ResponsibleTraveler | Reviewed this property |
The hotel is a nonsmoking hotel in rooms, hallways and public areas. Smoking areas are posted usually just outside the building and can vary depending on some project in progress. My suggestion is to ask the concierge or... More
1
Vote
MaryBlum
30 December 2017|
AnswerShow all 7 answers
Response from CarolMarie13 | Reviewed this property |
We were on a Scenic tour so yes included but not in the hotels breakfast room. We were given a very poor buffet in another room. Supposedly five star. Not.
0
Votes
ucartech
24 October 2017|
AnswerShow all 4 answers
Response from John N | Reviewed this property |
Hello, Congratulations on your choice of hotels in Victoria. The Empress is one of the world's Grand hotels. Your Christmas Eve dinner for four might cost around $75 or $80 per person (USD). There is a 50% discount for... More
0
Votes
Room Tips
"Harbour view rooms have the best view, but come with a higher price."
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"The Gold Floor rooms seem a little more spacious, and offer a great value"
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"Harbor view"
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"Wind noise from the windows overlooking the harbor were a bit loud"
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