We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Fairmont Empress

Expedia.comUSD 322*
View Deal
#19 of 52 Hotels in Victoria
Certificate of Excellence
GreenLeadersGold level
14/05/2017 15/05/2017
1 room 2 adults 0 children
USD 382*
USD 322*
USD 341*
USD 382*
USD 322*
Compare best prices from top travel sites
and 10 more sites!
Professional photos
The Fairmont Empress
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,455 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 3,257: English reviews
Start your review of The Fairmont Empress
 Click to rate
Toronto, Canada
Reviewed 2 days ago NEW

Although the hotel was in the midst of a major renovation project, I thoroughly enjoyed my four night stay at the empress. Great service all around, bigger rooms than expected and an impressive in-room dining menu. Within walking distance to literally everything, not to mention the gorgeous views of the water. Not sure when I'll be back in Victoria but...

 Report
Helpful?
Thank Amir N
Whistler, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 5 weeks ago

Stayed in the hotel 3 years ago and all I can say, it was not the usual standard of a Fairmont Hotel. My husband and I always use Fairmont Hotels and have been to quite a few so we do have expectations and the hotels consistently deliver to a very high standard. Unfortunately The Empress has been looking and feeling...

 Report
Helpful?
1Thank Snowbabies1
About Hotel's Favourite Review
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much for your great review of your stay with us. It is wonderful to welcome you back and to hear that you love the renovations and changes. We will be complete in June of this year and sincerely hope we will welcome you back to enjoy everything once finished. Thank you again! Kind regards, Indu Brar General...

Reviewed 4 days ago NEW

We have been to British Columbia 5 times now, it is beuatiful and when we are there we stay at the Fairmont Hotel chain. Farimont Empress did not disappoint, what a fabulous hotel perfectly situated in the heart of things

 Report
Helpful?
Thank Aussietrip77
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

I am so pleased that you enjoyed your stay at our beautiful historic property. We look forward to welcoming you back to the Empress and to Beautiful BC soon! Kind regards, Indu Brar General Manager

Seattle, Washington
Reviewed 4 days ago NEW

The Empress was still under renovation when I checked in, although the directions were clear. However, getting to my room after checking in at the desk was not. I was able to upgrade to a harbor room at a lower rate upon check in. The view was gorgeous although the A/C was broken when I got to my room. Maintenance...

 Report
Helpful?
1Thank Sea527
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much for your great review and valuable feedback. We are so pleased that you enjoyed your stay and will be coming back when you next visit Victoria. I will ensure that your great comments about our staff are shared with the teams. We look forward to your return! Kind regards, Indu Brar General Manager

Brisbane, Australia
Reviewed 4 days ago NEW

My family of 4 had a Club 2 bedroom suite overlooking the harbour between Christmas and New Year. The suite was luxurious, comfortable and very spacious for the 4 of us. The Club had excellent breakfast options and evening canapes and drinks. The central location of the hotel was brilliant. The service from all staff was exceptional. A very memorable...

 Report
Helpful?
1Thank CJQLD
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much for posting your lovely review. We are so pleased that you and your family enjoyed your stay with us. I will ensure your great comments about tea and the Roast Chicken at Q are shared with our Culinary team. We look forward to welcoming you again when you next visit Victoria. Kind regards, Indu Brar, General...

Parker, Colorado
Reviewed 5 days ago NEWvia mobile

We have stayed twice at The Fairmont Empress and felt like royalty ! Best hotel experience ever. Great food, excellent service, beautiful grounds and flowers. You can't ask for anything more! Upgraded to a 2 bedroom suite... I didn't want our week to end.

 Report
Helpful?
Thank Mursula
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much Mursula! We are so pleased you loved your stay with us and felt like royalty. We look forward to your return! Kind regards, Indu Brar, General Manager

Qualicum Beach, Canada
Reviewed 1 week ago NEW

This is still our favorite place to stay in Victoria and now with all the updates it exudes the charm of yesteryear but with a tasteful, modern design. No detail has been overlooked in this huge renovation. Our room was well appointed, quiet and exceptionally clean. Staff is polished and willing to please in any way they can. All the...

 Report
Helpful?
1Thank Via_girl
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much for your lovely review of your recent stay with us. I will ensure that your lovely comments are shared with our teams. We look forward to the opportunity to welcome you back again soon. Kind regards, Indu Brar General Manager

Reviewed 1 week ago

Rm was extra ordinary. The breakfast was outstanding. The associates were very helpful and pleasant. Always a smile. The only thing amiss was a blow dryer for the hair and clear explanation about all the amenities which are included in the price of the room.Rooms were clean, fresh, well organized.

 Report
Helpful?
Thank Ronald T
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much Roland for posting your review and for the great comments regarding your stay. I will ensure that they are shared with the appropriate teams. We look forward to the opportunity to welcome you back when you next visit Victoria. Kind regards, Indu Brar General Manager

Madison, Wisconsin
Reviewed 1 week ago

I loved the character of this hotel but felt if you don't go all in on a top tier room then it is just an expensive average room. We had a great stay, but because of the age of the hotel (all upgraded) the rooms are small and the bathrooms are even smaller.

 Report
Helpful?
1Thank Thomas W
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you Thomas for taking the time to post a review regarding your recent stay with us. I am pleased that you enjoyed your stay. Our rooms have been renovated and upgraded for our guests and I hope that you enjoyed the choices that we made. I do hope we will have the opportunity to welcome you back again. Kind...

Grimsby, Canada
Reviewed 1 week ago

We stay at Fairmont hotels where possible and this Fairmont is one of the best. We stayed on the Gold Floor, which we highly recommend for a hotel within a hotel. The rooms were very spacious, with a great bed and lovely amenities. The staff were super helpful and very attentive. We loved the locale of this hotel. Highly recommend...

 Report
Helpful?
Thank sueandcraigt
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you for the lovely comments about our Fairmont Gold experience and team. Our central location is in walking distance to so many venues. We look forward to your return! Kind regards, Indu Brar General Manager

1,683 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1366)
Viewed
Room/Suite (243)
Viewed
Hotel & Grounds (317)
Viewed
Bathroom (45)
Viewed
View from Room (93)
Viewed
Dining (101)
Viewed
Pool/Beach Area (8)
Viewed
Family/Play Areas (1)
Viewed
Business Centre/Function Rooms (3)
Viewed
2:48
Videos (1)
Viewed
Other (554)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (293)
Viewed
289 (31)
Viewed
369 (25)
Viewed
380 (35)
Viewed
381 (22)
Viewed
452 (35)
Viewed
644 (30)
Viewed
Amenities (56)
Viewed
Dining (22)
Viewed
The Hotel (37)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (24)
Viewed
Hotel & Grounds (7)
Viewed
Dining (3)
Viewed
Room/Suite (3)
Viewed
Other (11)
14/05/2017 15/05/2017
Hotels you might also like...
Travellers also viewed these Victoria hotels
Fairfield
Abigail's Hotel
Abigail's Hotel
#1 of 52 in Victoria
978 reviews
Magnolia Hotel And Spa
#2 of 52 in Victoria
2,520 reviews
Hotel Grand Pacific
#14 of 52 in Victoria
1,951 reviews
Show Prices
Show Prices
Show Prices
Oak Bay Beach Hotel
#3 of 52 in Victoria
1,133 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 

Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: $313 - $684 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Orbitz, Hotwire, Fairmont Hotels, Cancelon, Priceline, getaroom.com, HotelsforEveryone, HotelQuickly and TripOnline SA so you can book your The Fairmont Empress reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel
Hotel Style:
#2 Green Hotel in Victoria
#8 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#16 Romantic Hotel in Victoria
#17 Family Hotel in Victoria
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Fairmont Empress staff and other travellers.
23 questions
Ask a question

See all questions (23)

Questions? Get answers from The Fairmont Empress staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bigger rooms on the lower floors”
HotelHopin, 28 Apr 2017 | Read review
“Ask for a horbor view”
Aussietrip77, 26 Apr 2017 | Read review
“Grab a room overlooking the harbour and the club rooms are worth the additional price”
CJQLD, 26 Apr 2017 | Read review
“Ask for a room with views of the harbour and the parliament buildings.”
  • Newly renovated, modern decor.
  • Lovely modern decor.
Via_girl, 23 Apr 2017 | Read review
“Rooms on level one are quite, access to amenities, large very comfortable beds”
ronaldt977, 21 Apr 2017 | Read review
5 of 5
Expedia.com
USD 322* /night
View Deal
Booking.comUSD 341
Hotels.comUSD 322
TripAdvisorUSD 322
View all 13 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates