Hyatt Regency Vancouver
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Hyatt Regency Vancouver

Traveller (1700)
Room & Suite (1004)
Hyatt Regency Vancouver
Videos (2)
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About

4.5
#27 of 79 hotels in Vancouver
4.8 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Cosmopolitan. Urbane. Stylish. From the moment you arrive at the Four Diamond Hyatt Regency Vancouver, it’s clear there’s more here than meets the eye. Be treated to plush amenities and uncompromising service in a downtown Vancouver hotel that boasts the largest guestrooms, most impressive meeting and event facilities, romantic wedding venues, and accomplished catering staff of any accommodation in Vancouver. Help green the planet with a stay at Hyatt Regency Vancouver. The first downtown hotel to be awarded five keys, the highest rating, by the HAC Green Key Program. Let the luxurious Hyatt Regency Vancouver be your ideal starting point to explore everything this dynamic city offers. Freshly updated to reflect the excitement and vibrancy of Vancouver, our hotel is surrounded by the bustling business center; moments from unique shops and engaging entertainment. For business travel or vacation, reward yourself with a stay at the favored choice of hotels in Vancouver, British Columbia.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Car hire
Valet parking
Paid private parking on-site
Wifi
Paid internet
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Wine / champagne
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
iPod docking station
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Great View
Business
Languages Spoken
English, French, Spanish, Arabic and 14 more
Hotel links
Special Offer:Park & Stay Package

Location

655 Burrard Street, Vancouver, British Columbia V6C 2R7 Canada
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Vancouver Intl Airport
Nanaimo Airport
60.3 km
See all flights
Burrard
1 minVancouver Sky Train
6,109Reviews78Q+A100Room tips

Reviews
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Traveller rating
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Detailed Reviews
RodrigoGarcia wrote a review July 2023
Mexico City, Mexico15 contributions18 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
Great location, super friendly and helpful staff.
You are walking distance from everything, shops, restaurants, attractions...
Public transportation is just across the street.
Will stay again for sure
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Date of stay: July 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LarsieB wrote a review Jan 2020
Denver, Colorado, USA1,780 contribution234 helpful votes
+1
5.0 of 5 bubbles
Previously when we had stayed in Vancouver we stayed at the Fairmont on Georgia Street, Vancouver which I absolutely adored but this time we stayed at the Hyatt which I must say I actually preferred. All the interiors were much newer and in actual fact in much better condition because of this, plus the rooms themselves were bigger. You sadly don't get the hotel dogs and downstairs glitz of the Fairmont or the catered mini bar, if this is important to you, but I really appreciated the larger room size and also the faster working and more modern system of the Hyatt Hotel elevator system. Located very conveniently next door to the Hyatt is the Burrard Street train station which is awesome if you want to catch the train from Vancouver Airport (about a 30 minute train ride and is a 2 zone adult fare, less than $10). The bed and pillows were extremely comfortable, and the room heating was very efficient. The room we stayed in had a king size bed, armchair and ottoman, desk (which I worked from each morning and was very well sized), free WiFi, TV, small fridge, free coffee and tea facilities, well sized drawers either side of the bed for your clothes, a double closet with an iron and ironing board, room safe, robes, umbrella, racks to place your suitcases on, spare pillow and blanket. Plus a well equipped bathroom with hairdryer. Our room was cleaned well each day and downstairs there is a bar (pricey though compared to some nearby bars), a restaurant and Starbucks cafe. I simply loved this location...a 10 minute walk to Canada Place and the harbor, 20-30 minute walk to Gastown and in another direction about a 30 minute brisk walk all the way down Hornby Street to the little boats that can take you across to Granville markets (loved getting there this way...$6.25 return fare to get you over to Granville markets and back, less than 5 minutes either way on the boat). Also nearby to the Hyatt are many shops, cafes, bars, restaurants, art gallery, bike hire, Robson Street, Vancouver Public Library (amazing 9 stories high with roof top garden), great public transport - ferry, bus and the train. I even had a long and leisurely walk from the hotel to Stanely Park. Our stay at the Hyatt Regency Vancouver was extremely positive, I loved the room and location and the next time we are in Vancouver we will stay here again.
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Date of stay: January 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kmcclinchey wrote a review Mar 2020
Duncan, Canada102 contributions75 helpful votes
5.0 of 5 bubbles
I was at the Hyatt for a conference in February. The hotel is in a great location, close to the float plane terminal and convention centre and steps away from Robson Street, the underground mall and tonnes of restaurants. The meeting spaces on the second floor were easy to find and relatively well laid out although the exit area from the Plaza and Georgia rooms was too narrow for the amount of people rushing to the washrooms at the far end between breaks. On the third floor, the washrooms were hidden in a corner which was awkward. The hotel rooms are spacious and comfortable. Having shampoo and body wash dispensers instead of small bottles would be better for the environment. The pool and hot tub area were nice enough but surrounded by concrete so not much ambiance and no view. The staff are friendly and helpful; check-in was quick and easy. There are also nice touches such as flavoured water at reception and extra security with the elevators. Overall, a nice hotel for a decent price in the heart of Vancouver's downtown.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
toddy464 wrote a review Jan 2020
Edmonton, Canada7 contributions17 helpful votes
3.0 of 5 bubbles
For the most part, this hotel delivers on location and value but where it falls down miserably is in customer service. With the exception of the cleaning staff who were top notch, service level was very mediocre and the staff very standoffish. The noise level where we were placed was extremely unacceptable and we were not given the option to select a quieter room in the hotel. We stayed for 11 nights and expected much better than what we got!
If you're looking for romance or to decompress be aware! Amenities are close with a Starbucks, Tim Hortons, McDonalds, and a food fair in or by the hotel but the in room dining choices are limited. The Grain bar is a pretty cool place to sit and have a drink. What I can say is if you're looking to feel special in any way, this probably isn't the place for you. If you're looking for a clean room with great location and amenities close by and is family oriented, this is a good choice.
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Date of stay: December 2019
4.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
Room Tip: Request quieter floors prior to check in.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Audra411 wrote a review Jan 2020
Houston, Texas1 contribution2 helpful votes
5.0 of 5 bubbles
My family stayed at the Hyatt for one night before our trip to Whistler. We chose this hotel because of it's proximity to the Epic Rides Whistler shuttle pick-up. After a long travel day from Houston and the frustration of missing luggage when we arrived at the Vancouver airport, we were pleasantly surprised by the beautiful and welcoming Hyatt. The hotel Christmas decorations and Gingerbread House display brightened our spirits and renewed our excitement for our first Canadian Christmas.

The hotel staff was very accomodating and provided several items we needed due to our missing luggage. Our room was small for our family of four with two adult-sized teenagers, but it was nicely appointed. We also loved the Starbucks located in the hotel - it was nice to grab a quick and inexpensive breakfast on our way out in the morning. I absolutely recommend this hotel for those taking an early morning shuttle to Whistler with Epic Rides.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2019
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NRGLEXICON wrote a review Feb 2020
Houston, Texas242 contributions79 helpful votes
3.0 of 5 bubbles
I was at this hotel for an extended stay and hoped for a great room. The first one did not live up to that hope due to a musty odor. I asked the front desk to move me and they suggested that I try a balcony room for the potential fresh air. That made all the difference. I noticed the same smell in the new room, but opening the balcony door for a bit freshened things up nicely. I also bought some room spray at Saje to combat the lingering odor.

A bonus of the room reassignment was spectacular views of the city and Coal Harbor. The bed was comfortable and the workstation was functional with plenty of outlets and USB ports.

I ate breakfast at the Mosaic every morning, and also dined there on three separate evenings. Sometimes I got a great table. Other times it seemed that I was placed in the most unfavorable location possible at a time when there were plenty of window seats available. Sometimes service was stellar. Other times it seemed the server forgot I was there.

The hotel elevators are brilliant, especially for such a busy property. The system of selecting your floor and receiving an assigned car works so well that I never had to wait for more than a minute.

I enjoyed the Starbucks in the lobby. It was convenient and well-staffed. Despite the volume of customers, they turned the drinks around quickly.
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Date of stay: February 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: High floors - ask for a view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brandi Lasanen, Other at Hyatt Regency Vancouver
Responded 27 Feb 2020
Dear NRGLEXICON, Thank you for taking the time to review your stay. I am happy to hear that overall, you enjoyed your visit. I appreciate your candid feedback about opportunities for us to improve, and I will be certain to share those with the team at the hotel. We hope to be able to welcome you back the next time your travels bring you to Vancouver, and if I may be of assistance please do not hesitate to contact me at brandi.lasanen@hyatt.com. Warm Regards, Brandi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kay wrote a review Jan 2021
1 contribution4 helpful votes
1.0 of 5 bubbles
Few things I can say about the property:

1) Staff is helpful but I found that at times they were operating under minimal man power which impacted the customer service experience. Sometimes took a while to get essential amenities to my room like water and shower gels/soaps etc.

2) Crowing in elevators and breaking social distance rules. I witnessed 5-6 people jammed into these elevators during busy times; which made my extremely uncomfortable riding in them. It would be advisable to put a doorman to ensure social distancing is enforced. This is actually breaking health authority approved regulations which needs to be consistently enforced.

3) Some staff took off their masks during shift until eye contact was made and put the masks back on. I understand putting a mask for prolonged is uncomfortable, please take off in a private area if needed.

4) No food in any restaurants are available other than Starbucks on the property. I wish there was some food takeout or delivery on the property itself. Many hotel guests want to collect points and Hyatt actually offers bonus points for spending on dining at property level. Sadly, this was not done and other hotel chains like Marriott, Hilton and Accor have offered in room dining as part of their operations. Sadly, on the app this was not clearly communicated unless you go into each section in the app and manually check. Having to live on Starbucks breakfast for 15 days can go so far.

Overall, I will not return to this property for a prolong stay. Only positive was it is near a sky train.
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Date of stay: December 2020
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brandi Lasanen, Marketing at Hyatt Regency Vancouver
Responded 14 Jan 2021
Dear Kaybusinesstravel, Thank you for taking the time to write a review. I understand one of our management team has already reached out to you directly regarding your concerns. I would like to ensure you that your concerns about our Covid safety protocols are taken very seriously, and we are addressing them with our team. We do hope that in the future we have the opportunity to welcome you back, and if I may assist in any way, please don't hesitate to contact me at brandi.lasanen@hyatt.com. Warm Regards Brandi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
951olivias wrote a review Sept 2022
Toronto, Canada138 contributions88 helpful votes
+1
5.0 of 5 bubbles
Usually we ask for a room far from the elevators to minimize the noise especially during late night and early morning. We were assigned a room (3116) a few steps from the elevator and surprisingly, we did not hear much of anything.

The room itself was spacious with a king bed. Floor to ceiling windows with sun blocking drapery. The new style open closet provided ample storage. The fridge was small, enough to hold water bottles but lacked shelf space to hold anything else. The bathroom had a heavy mirrored sliding door, single sink with plenty of counter space and roomy shower with glass sliding doors.

We spent an afternoon at the pool off the gym located on the 4th floor. The pool area was in need of an update. At the very least, some greenery.

Starbucks located in the lobby. Mosaic Restaurant was open all day serving a breakfast buffet and a la carte dishes, lunch and dinner seating. There is also a bar and a second eatery but we did not dine there during our stay.

The downtown location was convenient. Lots of restaurants within walking distance. Shopping and the waterfront minutes away.

One thing we found really convenient was that the pick up/drop off stop for the free Capilano shuttle was located just outside the back entrance of the hotel.
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Date of stay: September 2022
4.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: 3116 has a city view, few steps from the elevator
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GismondiV wrote a review Aug 2021
1 contribution2 helpful votes
1.0 of 5 bubbles
Called the hotel when I landed in Vancouver, whoever answered the phone had no customer service skills, rushed me on the phone to the point where I couldn't even finish my question. She shut me down completely as she seemed very rushed. I understand how busy times can be, however working in customer service for 15 years and hotel management, that is absolutely no way to treat a guest. Room was not as clean as I would have liked upon check in. Hair in bathroom and visible dust in room. Asked for plates and cutlery one night to eat my dinner I had ordered in, however did not receive it. It is not ideal to eat rice and chicken with your hands. Requested glassware another day as my room was not cleaned, 10 minutes passed, called again and was told with a tremendous amount of attitude that it has only been 10 minutes and to wait some more until someone brings up the glasses. When the glasses did arrive, they were put in a bag and placed on the floor without a knock or anything. Im sorry, who puts glasses on the floor that I am suppose to drink out of? One glass had bright pink lipstick on it. At this point, im upset with the service, and the fact that my room was not cleaned and I want to enjoy my cocktail without talking to another employee as I felt bad complaining. We were in an adjoining room which doesnt bother me, however, the noise from the people next door was so loud. I know hotel walls are thin but this sounded like they were in our room. Baby crying and phone alarms going off at 5am isnt the best thing to wake up to. This was the first vacation my spouse and I had taken since the pandemic and dealing with so many issues at the hotel did not make it enjoyable. Upon check out, the front desk asked how our stay was - I responded saying "just ok" with an unimpressed look, the front desk did not acknowledge my response, no apology or anything. She proceeded to tell me how much I owe and that was it. Room was spacious enough for us. Bathroom was dated with shower curtain, balcony was enjoyable. We loved the elevator system and Starbucks in the lobby. However, we would not choose this hotel again due to the many mishaps.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2021
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brandi Lasanen, Marketing at Hyatt Regency Vancouver
Responded 2 Sept 2021
Dear GismondiV, I would like to apologize for the issues that you experienced at the hotel. This is certainly not the high standards that you should expect while staying with us. I will be following up with our teams, but if you are able to reach out to me directly at brandi.lasanen@hyatt.com so I may get some additional information I would appreciate it. Warm Regards, Brandi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
renaysit wrote a review June 2022
Toronto, Canada1 contribution
3.0 of 5 bubbles
when I checked in to the hotel, I paid for early check-in at 11am and the room was ready at 10:50am so it was on time. The room was very expensive because of the location of downtown vancouver but I guess the price is comparable to others in the area. The bell boy was nice and and everything looked clean but we had boiling hot water in the washroom for 2 days and the other 3 days it was fine. The bedding was a very low thread count and the pillows were not very dense but overall the room looked nice and the bathroom was spacious
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from ssl1951
1 contribution
Long term cruise ship parking available at the pier. Go to the indigo website (trip advisor will noy allow a URL to be posted for this reply) To the best of my knowledge the hotel does not have long term parking.
Answer from George D
San Antonio, Texas14 contributions1 helpful vote
I don't know but it would be best to contact the hotel with that question.
Answer from Vanderneucker
Seabrook, New Hampshire275 contributions425 helpful votes
A credit card is used to guarantee the room and I believe they put a $100 hold on it to cover any incidentals. This is standard hotel procedure. Not sure if a debit card/cash can be used in this way.
travelgirlmissouri asked a question July 2022
missouri420 contributions13 helpful votes
What is the best transportation to hotel from YVR for 7 adults with luggage please?
Answer from BrandiLasanen
1 contribution
Hello! The most cost effective option will be to take either two taxis or two ride sharing vehicles to the hotel. Private transfers are available but will cost more than the price of two taxis.
Maggie Y asked a question July 2022
San Dimas, California
Hi, is there a Tesla charging station at hotel parking lot?
Answer from BrandiLasanen
1 contribution
Hello! We offer EV charging in our parkade. Thanks!
Sara D wrote a tip 13 May
1 contribution
5.0 of 5 bubbles
"Be friendly and respectful to staff, and they will likely be the same to you and be very accommodating!"
Read full review
Christinia J wrote a tip Nov 2023
6 contributions
5.0 of 5 bubbles
"The room service food that we ordered wasn’t very good, for dinner. However at the restaurant the breakfast was good!"
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susannelson2004 wrote a tip Nov 2023
Parksville, Canada5 contributions
4.0 of 5 bubbles
"Look into parking & fees"
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Leah W wrote a tip Oct 2023
6 contributions
4.0 of 5 bubbles
"Taxi is a flat rate from the airport. Takes about 30 to 40 mins depending on traffic. They do have valet parking if needed. Starbucks in lobby and a bar and restaurant."
Read full review
Jim M wrote a tip Oct 2023
4 contributions
5.0 of 5 bubbles
"Easy parking and plenty of hotel staff to assist you with luggage. "
Read full review
Not the right property for you?
There are more places to choose from in the Vancouver area.
PRICE RANGE
AU$489 - AU$751 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency vancouver hotel vancouver, hyatt vancouver, vancouver hyatt regency
LOCATION
CanadaBritish ColumbiaVancouverCentral / Downtown
NUMBER OF ROOMS
650
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HYATT REGENCY VANCOUVER: 2024 Prices & Reviews (Canada) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Hyatt Regency Vancouver
Which popular attractions are close to Hyatt Regency Vancouver?
Nearby attractions include Marine Building (0.4 km), Bill Reid Gallery Of Northwest Coast Art (0.1 km), and Vancouver Downtown (0.1 km).
What are some of the property amenities at Hyatt Regency Vancouver?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hyatt Regency Vancouver?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Regency Vancouver?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hyatt Regency Vancouver?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hyatt Regency Vancouver?
Conveniently located restaurants include Hydra Estiatorio Mediterranean, Alouette Bistro, and Black + Blue.
Are there opportunities to exercise at Hyatt Regency Vancouver?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Hyatt Regency Vancouver located near the city centre?
Yes, it is 0.5 km away from the centre of Vancouver.
Are any cleaning services offered at Hyatt Regency Vancouver?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt Regency Vancouver?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hyatt Regency Vancouver offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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