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Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre

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1100 Granville St, Vancouver, British Columbia V6Z 2B6 Canada
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Traveller (399)
Room & Suite (392)
Videos (2)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 28/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 28/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#36 of 86 hotels in Vancouver
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
At the Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre will stand out among other hotels in Vancouver,BC. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Paid private parking on-site
Car park
Wifi
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Vending machine
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Iron
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
City View
Languages Spoken
English, French, Spanish, Czech and 3 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
307Restaurantswithin 0.5 km
56Attractionswithin 0.5 km
2072Reviews52Q+A100Room tips

Reviews
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Traveller rating
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Most Recent
Robert D wrote a review July 2022
Brooklyn, New York1998 contributions425 helpful votes
I stayed at this hotel to self-isolate after I tested positive for Covid. Thus I did not leave my room and all of my meals were brought to me through room service. My room was comfortable and I had a large desk area to set up my laptop and work. The staff were helpful.
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Date of stay: July 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Best Western Premier Chateau Granville, General Manager at Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre
Responded 2 weeks ago
Dear Robert, Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable and spacious suites offering great room amenities. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for staying with us and we are very excited to welcome you again on your next visit to Vancouver! Best Regards, Bill Thompson General Manager
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Norman F wrote a review July 2021
Burnaby, Canada68 contributions34 helpful votes
Hotel's Favourite
Till now we have not been staycation people but the most recent heat wave in BC, and no A/C at home, led us to seek “refuge” in a local hotel. After some research on-line we chose the Best Western Premier Chateau Granville in nearby Vancouver and we were certainly not disappointed. It is convenient for Downtown, Robson Street, Yaletown and (if visiting patients) St. Paul’s Hospital. I believe that the rooms have recently been refurbished (ours was) and the quality of outfitting and décor was great. Room was super clean, very comfortable and quiet and the A/C was cool. Shower was nice. Front Desk Management and staff were excellent and most helpful as was housekeeping. Like all other hotels service has not returned to normal yet and the attached restaurant remains closed. However, there are many excellent eateries nearby. Bagged breakfast was better than other hotels where were have stayed this year. We will return to this hotel as we very much enjoyed our stay and did not get the chance to fully explore the neighbourhood. A couple of points: 1. Although there are a number of homeless people in the general area we were not bothered by them and the hotel and the parkade below is most secure; 2. If arriving at the hotel by car there are only a couple of “off street” temporary parking spots at the front door where you can leave your vehicle whilst checking in and receiving you room / parkade key card. Would suggest best to back in and thus you are not backing out over the pavement and into traffic whilst moving your vehicle to the lane behind which is where the parkade door is located.
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Date of stay: June 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Best Western Premier Chateau Granville, General Manager at Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre
Responded 2 July 2021
Dear Norman, Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable refurbished suites, convenient breakfast and ideal location in the heart of Vancouver close to the city’s attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for staying with us and we look forward to welcoming you again on your next stay in Vancouver! Best Regards, Bill Thompson General Manager
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kentlew88 wrote a review July 2022
San Francisco, California
Your front personnel provided exceptional service but your in house cleaners need work. I know every hotel in the world is rebuilding their work force. But when your front desk said in rooming cleaning is every other day; and your in house cleaners did not even pick up the trash as I requested on my third day stay. Although I was disappointed, I will over look this time because the pandemic is still active. If fellow United passengers ask me for recommendation for a hotel and in this current time, I will not mentioned your establishment to stay when vacationing in Vancouver.
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Review collected in partnership with this hotel
Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Best Western Premier Chateau Granville, General Manager at Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre
Responded 2 weeks ago
Dear Kent, Thank you for your feedback regarding your stay with us. We are glad to hear you appreciated our front desk staff. We regret to see that we did not meet all your expectations during your stay. We do regret to hear about the miscommunication about our housekeeping services and we sincerely apologize for your experience. We will certainly share your comments with our housekeeping team. Guest satisfaction is of the utmost importance to us, thank you for taking the time to share your views as it helps us to further improve our guest experience for the future. Thank you for taking the time to write to us and we hope you will give us another try on your next stay in Vancouver. Best Regards, Bill Thompson General Manager
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Andrew wrote a review July 2022
11 contributions
Location was perfect to get around downtown Vancouver, a couple minutes from False creek and Granville Island, walked back from Stanley park along the waterfront, but it was quite a trek. Granville St. was pretty lively in the evening for staying with kids, but it was ok during the day. Common areas were a little dated, but the rooms were nice. The staff here was super friendly and accomidating, far and away the nicest people to stay with on our trip.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Best Western Premier Chateau Granville, General Manager at Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre
Responded 3 weeks ago
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable and spacious family suites, our ideal location in the heart of Vancouver close to the city’s attractions, shopping, restaurants as well as our professional and friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver! Best Regards, Bill Thompson General Manager
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Divya wrote a review July 2022
Brantford, Canada1 contribution
The stay was lovely. Amazing staff at front at all the shifts, super helpful. Everything thing was closer to the hotel. Great view from the room, spacious and amazing room. Loved it. Hopefully both the elevators will be up and running soon.🙂
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: Laundry services are not with in the hotel premises but closer to hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Best Western Premier Chateau Granville, General Manager at Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre
Responded 3 weeks ago
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable and spacious suites, our ideal location in the heart of Vancouver close to the city’s attractions, shopping, restaurants as well as our professional and friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Our highly anticipated elevator replacement has begun, which will help us to provide you with the very best hotel experience. We apologize for any inconvenience this may cause you, and we do THANK YOU for your patience and understanding. :) Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver! Best Regards, Bill Thompson General Manager
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srennie2022 wrote a review July 2022
Prince George, Canada
When I’m Vancouver this is my first pick. I have never had an issue other then a elevator lag. On my last visits when we enter our room there were other guests in the room. We did get another and in the pull out had someone else’s medication in the sheet. I did make a review to the hotel and revived a thanks.
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Best Western Premier Chateau Granville, General Manager at Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre
Responded 3 weeks ago
Dear Guest, Thank you for your feedback regarding your stay with us. We regret to hear that we did not meet all your expectations during your stay. We would like to apologize for the inconvenience you experienced and would like to assure you that we have worked with our housekeeping team to avoid any reoccurrences. Our highly anticipated elevator replacement has begun, which will help us to provide you with the very best hotel experience. We apologize for any inconvenience this may cause you, and we do thank you for your patience and understanding. Thank you for your loyalty and I sincerely hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards, Bill Thompson General Manager
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Louise G wrote a review July 2022
2 contributions
3 days with no hot water! Staff tried to ignore the situation. They could have offered a pass to the local ymca or some kind of compensation. Located in a dangerous part of town. The room was ok but the shower was filthy. The grout was slimy and dirty. The water from the bidet toilet seat could cut you in two and the dry option smelled like it was directly connected to a sewer.
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Review collected in partnership with Best Western
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Best Western Premier Chateau Granville, General Manager at Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre
Responded 4 weeks ago
Dear Louise, Thank you for your feedback regarding your stay. We regret to see that we did not meet all your expectations during your stay. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. Majority of our guests commend us for our close proximity to the city's shopping, attractions and restaurants. Thank you for letting us know about the issues you experienced in your guestroom; we have kept our maintenance and housekeeping teams informed. We do regret that you felt that our team was not concerned about your experience but I am sure that was not their intention. Guest satisfaction is of the utmost importance to us, thank you for taking the time to share your views as it helps us to further improve our guest experience for the future. Please do not hesitate to contact me if you would like to further discuss Best Regards, Bill Thompson General Manager
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Jodie K wrote a review July 2022
Kelowna, Canada
We enjoyed our stay here. They were very friendly and welcoming. We had a great room. We took our dog and it was a great place for this with the dog park with lots of coffee options behind the hotel. It was so central and had more life, culture and shops than the financial and corporate district. We had a great stay and would go again.
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Best Western Premier Chateau Granville, General Manager at Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre
Responded 4 weeks ago
Dear Jodie, Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable pet suites and our central location close to the city’s attractions, restaurants and parks. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for choosing our hotel and we are very excited to welcome you and your dog again on your next visit to Vancouver! Best Regards, Bill Thompson General Manager
Read more
d0nna209 wrote a review July 2022
Pittsburgh, Pennsylvania
Helpful staff and great manager - this hotel is close to a lot of places to eat - drink - it is clean - their is a restaurant on site - the manager helped us print out documents we needed for our cruise.
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Best Western Premier Chateau Granville, General Manager at Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre
Responded 4 weeks ago
Dear Donna, Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our helpful and friendly staff and our central location close to the city’s attractions and restaurants. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver! Best Regards, Bill Thompson General Manager
Read more
GoPlaces49607603510 wrote a review July 2022
Bruce was an excellent host, staff very friendly and helpful with all our requests. We rented 4 rooms for 2 days. Parking was great and easy to access. Location was close to many restaurants, and an excellent ice cream store. Many choices for dinner within a very short walk. Beautiful park located about a block away. Note that the blocks in this area are 1/2 the size of normal blocks. Within a 30 second walk everything is close.
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Best Western Premier Chateau Granville, General Manager at Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre
Responded 4 weeks ago
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our central location close to the city’s attractions, restaurants and public transportation, our convenient underground parking as well as our professional and friendly staff. We will certainly pass on your great comments to Bruce! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver! Best Regards, Bill Thompson General Manager
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PRICE RANGE
USD 161 - USD 370 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus chateau granville hotel vancouver, best western hotel vancouver, best western vancouver, vancouver best western
FORMERLY KNOWN AS
BEST WESTERN PLUS Chateau Granville
LOCATION
CanadaBritish ColumbiaVancouverGranville Street / Central / Downtown
NUMBER OF ROOMS
118
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Frequently Asked Questions about Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre
Which popular attractions are close to Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre?
Nearby attractions include Orpheum Theatre (0.4 km), Yaletown (0.4 km), and i-Exit Downtown Vancouver (0.05 km).
What are some of the property amenities at Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre?
Conveniently located restaurants include Blue Water Cafe, Brix & Mortar Restaurant, and Giardino Restaurant.
Are there opportunities to exercise at Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre?
Yes, guests have access to a fitness centre during their stay.
Is Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre located near the city centre?
Yes, it is 0.7 km away from the centre of Vancouver.
Are any cleaning services offered at Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.