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Cassandra Hotel

201 reviews
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Traveller (35)
Room & Suite (69)
Pool & Beach (2)
Overview
  • Excellent18%
  • Very good19%
  • Average13%
  • Poor16%
  • Terrible34%
Travellers talk about
“sky train”(6 reviews)
Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Family Rooms
Multilingual Staff
Accessible rooms
2.0 Star Hotel
All hotel details
Rooms
5 Mar.6 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (201)Write a Review
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61 - 65 of 185 reviews
Reviewed 31 May 2016 via mobile

I recently stayed here with my kids. I prebooked on booking.com. The room came with all amenities including fridge and microwave. The room was very clean and offered a nice view. The staff were very courteous and friendly. They aimed to please. Located near all...More

Thank Stefan S
Reviewed 18 May 2016

The pictures on the internet did not match the hotel, terribly run down, needs painting, new carpets, bathrooms need remodeling. Advertisement says there is a pool, that's why we went there but it was a whirlpool in need of repair, no fridge, wallpaper coming off...More

1  Thank margoannrandles
Reviewed 29 April 2016

The location is convenient and close to joyce skytrain station and restaurant. The environment is clean and tidy but a little bit old. There is a free gym. The customer service is pretty good, especially the receptionist named Lari, who is really nice and helpful.

Thank Curtis L
Reviewed 18 February 2016 via mobile

Sadly didn't have a chance to read the reviews before staying here... This place is a slum!! There is a $200 holding charge for 'room damage' not even the Hilton charges that. And to damage what?? The place is filthy! Mouldy bathrooms with peeling wallpaper,...More

3  Thank Elskan M
Reviewed 7 December 2015

I booked at Cassandra Hotel a deluxe queen room for my retired mother. First surprise: their policy asks for a card pre-authorisation for a $200 damage deposit which I gave them,being convinced my quiet and non-smoker mother won't do any harm to their poorly-equipped rooms.Second...More

Thank piciorus2002
Response from cassandrahotelvan, Marketing Coordinator at Cassandra HotelResponded 15 December 2015

We regret that your time with us was not pleasant piciorous2002. We are sorry to hear that the amenities were not up to your standards. We are pleased to inform you that we are currently undergoing renovations to improve the hotel and rest assured we...More

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About
Amenities
Top amenities
Free Parking
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Details
Price range
USD 54 - USD 140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 54 - USD 140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (35)
Room & Suite (69)
Pool & Beach (2)
Questions & Answers
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alec_ice
18 October 2017|
AnswerShow all 2 answers
Response from Joejoe1023 | Reviewed this property |
I used my credit card for the security deposit. The time when i check to the front desk and told me that the security deposit will be refunded to my account in 1 to 3 months. I said to myself? Well i am here now in this... More
1
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Room Tips
"stay away from this hotel"
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"3rd floor north side has a great view"
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"Rooms on the third floor are quieter."
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"Don’t stay here!!!"
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