What a lovely place to start our holiday. Walking distance to the cruise terminal for our Alaskan cruise and so quaint. Plenty of room, a couple for table bed and breakfast included . We had a lovely time and the staff were very obliging and helpful. I would highly recommend this place. Close to everything and nice.
Me and my fiancé stayed there for a week and the love and dedication of the staff is what really makes this place wonderful. They make you feel like home and they really care about you. We loved it and we recommend it blindfolded.
I will come back to this hotel. I never had any issues with them. I would like to recommend this hotel to everyone. Very well located and also the rooms are very spacious and clean. If you are looking for something high range for low price, this your hotel.
Amazing service. Friendly and professional staff We will be back for sure. Rooms are clean. Very helpful staff. Very well manage property .smiles from the moment you enter the property and from the time you leave
Came down for a quick family visit, first time here and won’t be the last. The doorman was so helpful really took care in helping us. smiling staff faces all around the lobby, the attendant who made our bed realized I didn’t like the sheets tucked due to my height and she was thoughtful enough to make that change whenever our room was made. Quaint little restaurant attached to the hotel, food was so good we dined there twice. All in all a great stay and will make this place our go to from now on.
Stay in this hotel on the last night of our two week vacation. We were celebrating out 25th wedding anniversary and this hotel was just perfect finish to the holiday. The staff were excellent and the gentleman behind the desk (sorry didn’t get his name) was so friendly and helpful. As this was a special celebration he organised an upgrade which was a fantastic surprise.
Unfortunately we had a very unpleasant stay at this hotel, which we were very surprised at considering the number of positive reviews. Management became involved and compensated us for the many issues, so I have rewritten the review to reflect this. Nevertheless I would recommend avoiding this hotel. Issues: 1. Left baggage at 2pm with concierge, when we arrived at 6pm to check in our suitcase had been damaged & the lock no longer opened, we had to break open suitcase. Compensated for broken suitcase. 2. Went up to room which had a strong smell of animal urine.. also booked for 3 guests and second bed had not been made up. Went downstairs to be told “well we are a pet friendly hotel” 3. Moved rooms, sofa bed completely broken with springs popping out and very very noisy each time you move on it. Not suitable for use & broken. Complained yet again to be rudely told by the man at the front desk ‘you booked a sofa bed what did you expect’ - we expected a bed that was fit to sleep in. Whole ordeal took 2 hours, we were so upset, missed dinner, wasted a precious evening of our holiday. Really really disappointed and felt completely disrespected. The next day management met with us and were clearly upset by our experience, to give them credit they did what they could to help our experience. However, reading back the sofa beds have been an issue for a long time and although the hotel response says they will fix the issues, cleary nothing has been done. Other things to mention: - bathroom doors are sliding doors and don’t close properly - air conditioner came on and off repeatedly all night so we had to turn it off - breakfast was delicious each day, but no savoury vegetarian option which is a shame…
We loved everything about our stay. The hotel is beautiful and tastefully decorated. It has a traditional feel. The room had a lovely view and was perfectly comfortable. The service was friendly and super helpful. We loved it.
Had a weekend away here with my girlfriend. The staff were so lovely and helpful. Everything was perfect. We got the top floor apartment and the views of the city were lovely. Also the breakfast in alouette was delicious.
Fantastic hotel in a great location close to the waterfront. The entrance and rooms are opulent and staff are friendly and helpful. The wifi is good, there is an on-site restaurant which is very nice. The hotel is close to public transport links and 10 minutes walk to the cruise port.