Shangri-La Vancouver
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Shangri-La Vancouver

1128 West Georgia Street, Vancouver, British Columbia V6E 0A8 Canada
Coffee in bed, please!
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Panorama at the Shangri-La Hotel, Vancouver
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Shangri-La Hotel, Vancouver
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AU$1,311
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AU$1,128
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About

4.5
#12 of 79 hotels in Vancouver
4.8 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.4 of 5 bubbles
Value
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Exuding sleek sophistication and full of Zen-like energy, Shangri-La Hotel, Vancouver is your urban sanctuary nestled between the mountains and the sea with a Forbes Five-Star Rating. Occupying 15 floors of the tallest building in downtown Vancouver, the hotel sits at the heart of the city’s most popular areas. Venture to nearby Robson Street for luxury shopping, take in the stunning nature Vancouver is known for at Stanley Park or revel in the nightlife on Granville Street – all within walking distance. Relax with a unique blend of treatments inspired by the natural beauty of Vancouver and British Columbia’s indigenous well-being traditions at Chi, The Spa or delight in a healthy smoothie at Ginger Juice Bar.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Children's television networks
Airport transportation
Valet parking
Paid private parking on-site
Wifi
Hot bath
Outdoor pool
Heated pool
Yoga room
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Wine / champagne
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Minibar
Flatscreen TV
Sofa bed
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
City view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Luxury
City View
Languages Spoken
English, Chinese

Location

1128 West Georgia Street, Vancouver, British Columbia V6E 0A8 Canada
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Vancouver Intl Airport
Nanaimo Airport
60.1 km
See all flights
Burrard
4 minVancouver Sky Train
2,227Reviews27Q+A100Room tips

Reviews
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Detailed Reviews
kalie wrote a review Sept 2021
Seattle, Washington9 contributions
+1
4.0 of 5 bubbles
Our first get away since COVID and we chose to stay at The Shangri-La Vancouver. The travel from the US was quick and we arrived to a very easy check in. The hotel felt very safe and secure, with health precautions in all public spaces. They asked that you wear masks in all public areas, and only three people to an elevator. Room service requests for mini bar or housekeeping was via a simple chat menu, easier than phoning down. We enjoyed an upgrade to a junior suite and had a very comfortable space.
The only criticism was the live music during weekend breakfast. It was quite loud if you were just expecting breakfast and not boozy brunch.
The food was great at both breakfast - fabulous congee- and dinner.
We had a wonderfully relaxing stay and we will look at coming back.
Read more
Date of stay: August 2021Trip type: Travelled as a couple
Room Tip: Maybe think about breakfast somewhere else on the weekend
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kate Martin, General Manager at Shangri-La Vancouver
Responded 13 Sept 2021
Dear Wanderer65038031587, Thank you for your feedback. I am very pleased to hear you enjoyed our specious guestroom, breakfast at Miantiao Restaurant, and new QR codes for mini bar and housekeeping requests. It will be an honor to welcome you to Shangri-La Vancouver back soon. Kind regards, Kate Martin, Resident Manager
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HadleyFife wrote a review May 2022
London, United Kingdom56 contributions82 helpful votes
5.0 of 5 bubbles
Stayed in a king executive suite at this Shangri La for a few nights recently. It is an impressive hotel and staff are all helpful and efficient. The building is very iconic, it is in a great location in downtown, and the communal areas are modern and graceful. The hotel seems very clean and well maintained. The room itself was spacious enough and had a large marble bathroom with all amenities you could wish for plus a fresh flower on the counter which I liked.

The new Carlino restaurant and bar is hit and miss. I ordered a cocktail which was poor. The atmosphere on a weekday evening was lacking (and certainly nothing like the buzz of equivalent hotels like the Fairmont Pacific Rim which had a much younger and more fashionable crowd). Dinner at Carlino was fine but not remarkable. Breakfast which was included in the room rate was dull and too restrictive - it reminded me of an airline meal and you have little choice over the menu how it is served and how much etc.

The gym is nice and the small outdoor pool and hot tub but if there are people in there it’s a bit uncomfortable so you have to wait and hope for a quiet time. The spa changing rooms are a let down and the sauna smells bad.

It is unfortunate they removed the lobby bar and replaced it with a Rolex boutique. Because the reception is in the basement and the concierge and street entrance is one level up, there is no social heart of the hotel and it lacks some warmth. The hotel itself is great but it is not a ‘destination’ which I feels is a missed opportunity. Having said this it is the best Shangri La I have stayed in (and much exceeds Shangri La at the Shard in London). I would recommend and will return.
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Date of stay: May 2022Trip type: Travelled as a couple
Room Tip: Ask for a high floor for the views but the guest rooms are only between 6 and 15 of this skyscraper.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kate Martin, General Manager at Shangri-La Vancouver
Responded 17 May 2022
Dear HadleyFife, Thank you for taking the time to share this feedback, though we are disheartened to hear that we fell short of your expectations during your recent stay with us. We aim to not only meet but exceed all our guests' expectations. Your experience at the hotel is definitely not reflective of the feedback we normally receive, and we have addressed this feedback with our team to ensure that your future experiences with Shangri-La are truly reflective of the personalized hospitality that we are known for around the world. We hope we have an opportunity to welcome you back to Shangri-La Vancouver and sincerely hope that you will give us another try. Kind regards, Kate Martin, Resident Manager
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Nicole K wrote a review Sept 2021
16 contributions22 helpful votes
5.0 of 5 bubbles
We stayed here as a couple in a beautiful one bedroom suite. Hotel smells amazing when you walk in. The room was very well appointed, quiet and clean and we loved the huge balcony with room darkening/remote blinds as I am a fussy sleeper and like total darkness. Bathroom was lovely as were the toiletries. Staff here were amazingly attentive always greeting and asking if everything is good. Room service was quick and food and drinks were great. We enjoyed the pool and hot tub as well. Location is great and very close to good restaurants so you can just walk there. We shall return!
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kate Martin, General Manager at Shangri-La Vancouver
Responded 16 Sept 2021
Dear nicolekV7737NS, We greatly appreciate the time and effort taken to share this kind feedback. It is our goal to provide personalized hospitality from the moment you step into our hotel to ensure you feel comfortable. We hope we have an opportunity to welcoming you back to Shangri-La Vancouver again soon. Kind regards, Kate Martin, Resident Manager
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Boskk69 wrote a review Apr 2023
Chandler, Arizona131 contributions153 helpful votes
5.0 of 5 bubbles
As big fans of the Shangri La brand, we were excited to try the Vancouver location. The design and amazing customer service from literally everyone was right on point. The rooms were pleasant, reasonably sized, and had plenty of space in the bathroom for our toiletries, which doesn't always happen, even in upscale hotels. The rates were quite good, especially given the breakfast in bed that was provided each morning, with a wide variety, and always tasty. Our car was ready quickly when called for, and the concierge was extremely helpful with suggestions and directions. The location was fantastic - we were able to walk to a large portion of what we did during our week stay.

Really only two nitpick things to improve upon:

1) While the closet was sufficiently sized, the rooms had no drawer space. We stayed for a week, so it would have been nice to have room to unpack our things. The two drawers there were already had spare bedding, which we moved around so we could get a little something unpacked.
2) The water temperature varied. Getting chilly or toasty hot water mid-shower was annoying.
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Date of stay: March 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kate Martin, General Manager at Shangri-La Vancouver
Responded 10 Apr 2023
Dear Boskk69, Thank you for a lovely feedback. We are glad to hear that you enjoyed your recent stay with us including our spacious rooms, amenities and in-room dining breakfast. We will certainly take your feedback in consideration to ensure that we provide better experience for our guests. We hope to welcome you back at the Shangri-La Vancouver soon. Kind regards, Kate Martin
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mgb38 wrote a review Aug 2022
Mississauga, Canada187 contributions92 helpful votes
+1
5.0 of 5 bubbles
The service was excellent and that is what made our week long stay at the hotel a good experience. As others noted, it was confusing to find the parking entrance, but valet service was great for most of the time, and check in was fast. It was strange to have the concierge at a different level than reception. I loved the availability of boxed water from hotel staff and inside our room (we took another trip the week after and really felt the difference!). All amenities were provided, with the touch of cookies and flavoured water for our arrival, and rainbow coloured frosting on complimentary cupcakes to celebrate Pride the next day were wonderful! We ate at a restaurant for each meal, so I can’t speak to the quality of the on-site restaurant. The large marbled bathroom had everything needed, and i especially liked the privacy stall for the toilet, as well as the shower heads. I didn’t enjoy the temperature of the water as it often fluctuated at hottest setting - which was needed as hot was somewhat warm- much lower than other hotels with anti scalding mechanisms. The bed and linen were very comfortable and my hubby who is very picky with bed and pillow quality loved it and had a good night sleep every night. The sofa bed for our son was also comfortable. I could see some need for renovations, especially for the elevators, but overall, it was a good stay.
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: Rent a car if you want privacy to drive to the mountains and various other tourist areas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kate Martin, General Manager at Shangri-La Vancouver
Responded 18 Aug 2022
Dear mgb38, Thank you for your very lovely feedback. I am glad to hear that you had a nice week long stay with us enjoying our personalized service, special amenities and comfortable beds. We do have our elevator panel replacement scheduled soon so we hope that you can see them on your next stay with us. Kind regards, Kate Martin, Resident Manager
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DSB wrote a review Jan 2022
Ottawa, Canada9 contributions23 helpful votes
4.0 of 5 bubbles
We stayed here for two nights using the Amex Fine Hotel and Resorts rate, which included breakfast to celebrate our anniversary. Unfortunately, the package did not include parking. I really enjoyed the upgraded room, but wish that there was a separator or french doors to separate living room area from the bed. I really liked the hotel amenities and loved the wide selection of teas. As a tea drinker, I really appreciated it! The breakfast was also solid and I loved that the tea they serve is loose leaf. The location is also central, which is accessible to many shops, restaurants, coffee shops. I also got a facial done at the Chi Spa. I loved the relaxing facial, but was disappointed that I would have to pay extra to get a mask, considering the price of the facial.

I would definitely consider staying at this property again.
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Date of stay: December 2021
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kate Martin, General Manager at Shangri-La Vancouver
Responded 4 Jan 2022
Dear DSB774, Thank you very much for the time and effort you took to share this kind feedback. Personalized hospitality is our number one priority, and I am glad to hear that you experienced the best our team has to offer. Be assured that I will share your very kind review with the entire team. We look forward to welcoming you back very soon. Kind regards, Kate Martin, Resident Manager
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Olga M wrote a review Feb 2020
Dubai, United Arab Emirates6 contributions5 helpful votes
5.0 of 5 bubbles
My partner and I stayed there for a week. Every staff member we came into contact with, from the valets, desk staff, concierge, room service provided exceptional service. The beds are the most comfortable I've ever slept in. The rooms are generous is size and perfectly proportioned. We had a special occasion to celebrate and all staff members went beyond their borders. Absolutely perfect stay! We will definitely continue to stay in Shangri-La properties all around the world!
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Date of stay: December 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Milan D, General Manager at Shangri-La Vancouver
Responded 19 Feb 2020
Dear NicoleBurnsB, Thank you for taking time in sharing your stay experience with us. It is our goal to provide personalized hospitality from the moment you step into our hotel to ensure you feel comfortable. We hope we have an opportunity to welcoming you back to Shangri-La Hotel, Vancouver again soon. Kind regards, Milan Drager, General Manager
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Atman S wrote a review Sept 2023
Hinsdale, Illinois172 contributions181 helpful votes
4.0 of 5 bubbles
Stayed at the SLV for 3 nights. The lobby and entrances are unassuming, but elegant and the service is welcoming (of note, if you order an uber, it will pick you up in the lower level lobby). The public spaces are cozy, but elegant and the room (1br suite) was large with great views. The bed was very comfortable and the bathroom was expansive and the tub was excellent. The toiletries were great and the ability to control the shades with a switch was a really nice touch. The service is uniformly excellent. The late night menu is wanting and we ordered a very expensive grilled cheese that came with Pringles. The manager on duty apologized to my wife about the quality of the late night menu and more than made up for it. So while the late night menu was not great, the service recovery was awesome. The furniture in the room is showing a bit of wear and tear. Location is great, close to the water and stores. Overall a very nice stay and I think worth the value.
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Date of stay: September 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kate Martin, General Manager at Shangri-La Vancouver
Responded 21 Sept 2023
Dear Cubsfan73, Thank you for sharing your feedback about your recent stay with us. We are delighted to hear that you find our public space cozy and elegant, enjoyed the great view and comfortable bed of our One Bedroom Suite as well as our amenities and touch control shades. We are sorry to hear that you did not enjoy our late night menu but sincerely hope that you still had a lovely overall stay. We look forward welcoming you back in the future. Kind regards, Kate Martin
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Where_to_travel_next wrote a review Apr 2020
Vancouver, Canada6,345 contributions732 helpful votes
4.0 of 5 bubbles
We had a lovely dinner in a beautifully decorated private room that fit about 24 of us. We enjoyed a choice of a green salad with beets or lovely cream soup, the beef option was nice prepared, and we had both of the dessert choices: chocolate or cheese cake. Excellent service. We could control the music being played.
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Date of stay: October 2019
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Milan D, General Manager at Shangri-La Vancouver
Responded 6 Apr 2020
Dear Where_to_travel_next, We greatly appreciate the time and effort taken to share this kind feedback. We are glad to know that you had an exceptional time during your visits. It is our goal to provide personalized hospitality from the moment you step into our hotel to ensure you feel comfortable. We hope we have an opportunity to welcoming you back again soon. Kind regards, Milan Drager, General Manager
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Chris Ko wrote a review Mar 2023
Toronto, Canada7 contributions4 helpful votes
5.0 of 5 bubbles
On my 3rd Night in the one bedroom suite. Hotel exceeded even my high expectation I had of this brand. Service was impeccable from literally when I first entered the building and throughout my stay. Rooms were clean, comfortable, and provided a nice relaxing environment. Loved the extra touches such as the welcome gifts. The only con for the first 2 night was I wish my stay was longer!

Perhaps I had been spoiled at the beginning, but on the 3rd night I found the turndown service was lacking. In the first 2 nights, there would be water/candy waiting, dirty cups removed, coffee/tea/supplies replenished if needed. There were none of that on the 3rd night and only thing done were slippers placed on the side of the bed and bed folded. Had mentioned this to the employee that responded to another service request and he was very professional and was ready to rectify the situation. While I said it was ok and didnt need anything further, the willingness to help was very much appreciated.

Overall wonderful hotel. With the exception of the above, I could not find a con even if I tried! Everyone was friendly and made me feel welcomed. Shangri la will be one of my go to hotels in the future!
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Date of stay: March 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kate Martin, General Manager at Shangri-La Vancouver
Responded 23 Mar 2023
Dear Chrisko8, What an amazing review! Thank you so much for taking the time to share your positive feedback about your experience at Shangri-La Vancouver. I am glad to hear that you experienced the best our team has to offer. Be assured that I will share your very kind review with the entire team. We look forward to welcoming you back very soon. Kind regards, Kate Martin
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TanEugene asked a question Feb 2024
Hong Kong, China53 contributions54 helpful votes
do you offer free breakfast to diamond members?
Donald M asked a question Aug 2021
Conception Bay South, Canada54 contributions27 helpful votes
What is the parking situation at the hotel?
Linda B asked a question Feb 2021
Dawson Creek, Canada
Is there a designated smoking area
goinallover_10 asked a question Oct 2019
Nassau, New Providence Island252 contributions61 helpful votes
Does this hotel accommodate pets and, if so, what kind ?
Answer from Mitchell K
Vancouver
Good morning, The Shangri-La Hotel is a dog-friendly hotel. However, our restaurant, Market by Jean-Georges is not, except for service dogs. We hope to have an opportunity to welcoming you soon! Kind regards
Us14 asked a question Sept 2019
Canada341 contributions50 helpful votes
Can you see NYE fireworks from any hotel rooms ?
Answer from maldonado_alex
Los Angeles, California104 contributions11 helpful votes
I am not sure about the NYE fireworks. When we visited, they has a firework competition. From our room balcony (room was facing towards Gastown on the 15th floor), we could see some of the larger ones. I am not sure what direction/location they have them. I would suggest contacting the hotel directly to inquire. Hope this helps you.
Preo wrote a tip Sept 2023
Toronto, Canada9 contributions1 helpful vote
2.0 of 5 bubbles
"Staff are unhelpful and will lie to your face with a smile. All loyalty to this hotel is gone"
Read full review
Marie B wrote a tip Aug 2023
Moses Lake115 contributions54 helpful votes
5.0 of 5 bubbles
"If you are parking your car, ask the front desk for directions to the garage."
Read full review
Duncan C wrote a tip July 2023
Blackpool, United Kingdom43 contributions29 helpful votes
3.0 of 5 bubbles
"Very very small pool area . No bar to have a relaxing drink in"
Read full review
explore all paths wrote a tip June 2023
Berlin, Germany46 contributions54 helpful votes
5.0 of 5 bubbles
"rooms with balcony"
Read full review
CanadianGuy2007 wrote a tip Mar 2023
Toronto, Canada180 contributions60 helpful votes
5.0 of 5 bubbles
"Lots of good spots to eat around the hotel. You can walk to the aquarium in about 15 mins."
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Not the right property for you?
There are more places to choose from in the Vancouver area.
PRICE RANGE
AU$766 - AU$1,112 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la hotel vancouver
LOCATION
CanadaBritish ColumbiaVancouverWest End / Robson Street / Central
NUMBER OF ROOMS
119
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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SHANGRI-LA VANCOUVER: 2024 Prices & Reviews (Canada) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Shangri-La Vancouver
Which popular attractions are close to Shangri-La Vancouver?
Nearby attractions include Bill Reid Gallery Of Northwest Coast Art (0.4 km), Vancouver Downtown (0.3 km), and Christ Church Cathedral (0.3 km).
What are some of the property amenities at Shangri-La Vancouver?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Vancouver?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Vancouver?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shangri-La Vancouver?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Shangri-La Vancouver?
Conveniently located restaurants include Alouette Bistro, Black + Blue, and Bacchus Restaurant & Lounge.
Are there opportunities to exercise at Shangri-La Vancouver?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Vancouver have airport transportation?
Yes, Shangri-La Vancouver offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Shangri-La Vancouver located near the city centre?
Yes, it is 0.8 km away from the centre of Vancouver.
Are any cleaning services offered at Shangri-La Vancouver?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Vancouver offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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