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Sandman Hotel & Suites Kelowna

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Sandman Hotel & Suites Kelowna
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320 Reviews from our TripAdvisor Community

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Showing 304: English reviews
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Richmond, Kentucky
Reviewed 2 days ago NEW

Everything was very nice, and the ambience was rather stunning. Beautiful building with indoor pool in the central courtyard! Very nice bar and Denny's Restaurant in same building made for the ultimate convenience!

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Helpful?
Thank Darren K
North Vancouver, Canada
Reviewed 1 week ago

This hotel is a nice simple hotel. Check in was smooth and simple. Only down side is rooms in the atrium building around the pool area on the second floor does not have an elevator. The room was simple and had all the basic needs. The room had one weird thing as it looked out to a patio but was...

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Helpful?
Thank Mark W
Prince George, Canada
Reviewed 2 weeks ago via mobile

While every time Ive visited this property it's been a seamless experience, there were a few hiccups checking in last night however. Despite the tech issues the front desk staff were exceptionally polite & accommodating. The room was clean and for the most part in good repair even though I was not in the tower on this particular stay. I...

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Helpful?
Thank Koverton
Surrey, Canada
Reviewed 2 weeks ago

This hotel is awesome as front desk personal are very friendly. We had a room with a balcony over seeing the indoor pool area. Having a morning coffee and sitting on the balcony is just a added touch of comfort. The hotel also have a Denny's and a pub called Bar One. Great specials on food and drinks plus comfortable...

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Helpful?
Thank V898SOjohnd
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest: Thank you very much for sharing your weekend get away experience at The Sandman. I am glad you took advantage of enjoying a coffee overlooking the Pool in our Atrium. At the centre of our hotel, the Atrium deck ,pool and hot tub are a favourite gathering place for our guests. Great to hear you enjoyed our...

Montreal, Canada
Reviewed 2 weeks ago

Stayed for work, was sent last minute presentation documents 45 minutes before meeting and had to print copies. WHile Justine was dealing with emergency ambulance, staff interupting her, guests checking out, she skillfully and politely handled with class all that was in front of her. I thank her for saving the day for me and extending World class service like...

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Helpful?
Thank swester2017
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest: Thank you very much for taking the time to share your experience in "excellent service". It is especially gratifying to have one of our team members recognized for grace under pressure and excellence in hospitality. I look forward to sharing your comments with Justine and the entire team At The Sandman we are dedicated to delivering a...

Vancouver, Canada
Reviewed 17 February 2017

Our room was clean and spacious. We had a double queen room. Beds are comfortable and the staff are friendly and helpful. The decor is on the dark side which is ok if you don't spend a lot of time in the room. Pool is open 10 AM to 10 PM. Ask for a room that does not face the...

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Helpful?
Thank 604Jinxed
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, We are very pleased to hear you enjoyed your stay with us and found the beds to be comfortable, clean and spacious. It's also great to hear you appreciated our friendly and helpful staff. We will be sure to pass this feedback along to them as it is always gratifying for them to hear when our guests...

Norwich, Canada
Reviewed 14 February 2017

My daughter and I have stayed here on a number of occasions the rooms are very nice and they are exceptionally clean the staff are extremely helpful and the restaurants are great there is also a very nice bar they are not far from shopping and are about five minutes from the airport they have very reasonable rates but in...

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Helpful?
Thank Nancy B
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, Thank you for sharing your positive feedback on your numerous stays with us! We are very pleased that you enjoy our convenient location close to so many amenities and that we can count you amongst our loyal return guests. It's also great to hear that you appreciate our clean and comfortable facilities and helpful staff. We will...

Regina, Canada
Reviewed 10 February 2017 via mobile

The room we had was recently renovated but was really small. The rooms were pretty dark and the air conditioner was noisy. The hotel has a good pool and hot tub which is great for families. The rate was decent but not spectacular. Free parking and free wifi.

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Helpful?
Thank Shawn L
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, Thank you for taking the time to provide your feedback on your stay with us. I am sorry to hear the air conditioner in the room was noisy. Should you be so inclined as to contact us directly we greatly appreciate it as air conditioners are not used very often in the winter months and we have...

nelson
Reviewed 30 January 2017

Hotel is clean, comfortable rooms, Check In Girl was not overly Friendly, Downside was overlooking the atrium in the pool, Room is very dark. We were told that there were no other rooms available. It was only one night. Ask for a outside room.

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Helpful?
Thank zenwick
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, While I am pleased to hear you enjoyed the cleanliness and comfort of our hotel I am sorry to hear that your check in experience did not meet our usual standards of friendliness. I am also sorry to hear that we were not able to accommodate your preference for an outside facing room for this stay. We...

Oakbank, Canada
Reviewed 18 January 2017

This was my 3rd Sandman hotel in a very busy week of travel for work. The common theme with décor is that it needs a face lift in décor & overall lighting. Upon checking in, front desk staff were OK, and checked me quickly. Like the couple of other Sandman hotels I was JUST in, the dark décor & maintenance...

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Helpful?
Thank Val M
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, Thank you for your feedback regarding your stay with us and the other two Sandman hotels you have stayed at. I am pleased that your check in process was quick and efficient. I am sorry you find the decor to be darker than you like. We do try to accommodate different preferences of room types and decors...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sandman Hotel & Suites Kelowna is located in the heart of the beautiful Okanagan Valley; a world class destination featuring an endless variety of summer and winter recreational activities, making it the perfect choice for your next stay. ... more   less 

Additional Information about Sandman Hotel & Suites Kelowna

Address: 2130 Harvey Ave, Kelowna, British Columbia V1Y 6G8, Canada
Region: Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Price Range: $110 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sandman Hotel & Suites Kelowna 3*
Number of rooms: 221
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Also Known As:
Kelowna Sandman Hotel
Sandman Hotel & Suites Kelowna Okanagan Valley
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Questions & Answers

Questions? Get answers from Sandman Hotel & Suites Kelowna staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room not viewing the pool if you want a less noisy room.”
 of 5 bubbles B3399LWmarkw, 22 Mar 2017 | Read review
“Rooms in tower might be inconvenient for families as restaurant is in separate building.”
 of 5 bubbles swester2017, 10 Mar 2017 | Read review
“Ask for a renovated room that does not face the pool.”
 of 5 bubbles 604Jinxed, 16 Feb 2017 | Read review
“ASk For a outside room not pool view”
 of 5 bubbles zenwick, 29 Jan 2017 | Read review
“Rooms in the second tower I believe would be quieter. although you are next to a major roadway, the noise level was very low.”
 of 5 bubbles toothfairyBc, 19 Dec 2016 | Read review
5 of 5