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Best Western Plus Kelowna Hotel & Suites

Expedia.comUSD 162*
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Certificate of Excellence
GreenLeadersGold level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Best Western Plus Kelowna Hotel & Suites
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995 Reviews from our TripAdvisor Community

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Showing 977: English reviews
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Vancouver, Canada
Reviewed 2 days ago NEW

My husband, baby boy and I spent three nights in a one bedroom suite with kitchenette and had a wonderful time. We had everything we needed in the room, loved the outdoor/indoor pool experience and the yummy breakfast. There wasn't much too worry about with a crawling child in the room which was a relief. We're hoping to be back...

Review collected in partnership with Best Western
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Helpful?
1Thank Lourdes P
Calgary, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 6 days ago

The service began before we even arrived. We changed our booking a couple of times as well we requested a tower room; very patient front desk. We arrived at 10:30 in the morning and 1 of 2 rooms was available. We were able to put our suitcases in the room and freshen up from our flight before heading out for...

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Helpful?
1Thank Raregem
About Hotel's Favourite Review
RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review

Thank you kindly for your wonderful review. I am very pleased that our team was able to meet and exceed your expectations throughout your stay regarding the front desk service and will be pleased to share your compliments with them. Thank you! Again we appreciate you sharing your comments and will hope to welcome you back again in the future....

Harrison Hot Springs, British Columbia, Canada
Reviewed 3 days ago NEW

Good location good breakfast but hard bed and noisy room/ location. Needs softer beds and more sound insulatating. Restaurant was out of st which was frustrating also limited water supply was enjoying too!

Review collected in partnership with Best Western
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Helpful?
Thank Mark M
Vancouver, Canada
Reviewed 3 days ago NEW

The walls in this older hotel must be paper thin; heard every footstep taken by the guests upstairs. The plumbing in the walls was also incredibly noisy - I have never heard anything like it. When the neighbour was using the shower, you would want earplugs if you were in the bathroom or if you wanted to try to sleep.

Review collected in partnership with Best Western
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Helpful?
Thank drewd578
Alberta
Reviewed 5 days ago NEW

My husband, our dog and I stayed at this hotel in a dog-friendly suite. Overall, we were very happy with our experience! Our room was super clean (not entirely expected when it's dog-friendly--some hotels don't give those rooms the same attention to cleanliness), the beds were very comfortable, and the kitchen was well-stocked. I was also able to use the...

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Helpful?
1Thank cmm740
RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review

Wow, thank you very much for your terrific review. You have given our readers a wonderful overview! I am so pleased that you enjoyed so many aspects of your stay with us and appreciate you recognizing so many of the details....my team works very hard to ensure we do the best possible for our guests. Thanks again for your compliments....

Vancouver, Canada
Reviewed 5 days ago NEW

We were a group coming to Kelowna for a friends birthday. The price was reasonable, breakfast was good, lots of choices and the food in the pub was fresh. I would recommend this hotel for a quick stay or for families.

Review collected in partnership with Best Western
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Helpful?
1Thank Kristen18
RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review

Thank you kindly for your great review. I am pleased that you enjoyed your stay with us - finding all aspects to be excellent. Thanks for the compliments on the pub food, we're very proud of the delicious food our Chef is producing. Thanks again for sharing your comments. We'll hope to welcome you back again on your next visit...

Surrey
Reviewed 5 days ago NEW

Well up to standard of BW chain, with good check-in, parking, room comfort and amenities. Received an upgrade due to BW points level to the more modern tower, can't comment on standard rooms. Good on-site pub. Pool and hot-tubs OK. Didn't have included breakfast due to early start.

Review collected in partnership with Best Western
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Helpful?
Thank davebP7544PG
RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review

Thank you for your wonderful review. I am pleased that you enjoyed your stay and received the complimentary upgrade as a BW Rewards elite member. Thank you for your loyalty to our brand as we appreciate your business! I am happy that you had a chance to experience and enjoy our 97 Street Pub with its terrific food. Thanks again...

Richmond, Canada
Reviewed 6 days ago NEW

The place is large with a large green space within the complex. It has an indoor/outdoor pool that is about 10 metres long. The breakfast was great with a variety of hot and cold food. Helpful staff as there was an accident on the Coquihalla Highway and were warned by the front desk that the road was closed. They saved...

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Helpful?
1Thank Gary A
RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review

Thank you very much for your wonderful review. I am so happy to know that you enjoyed your stay with us and that the front desk was able to alert you to a situation on the Coquihalla which allowed you to alter your driving route and made for a much more pleasant drive home! Thanks again for sharing your comments....

Richmond, Canada
Reviewed 6 days ago NEW

This hotel has nice clean rooms, a good location, a warm comp. breakfast each morning, and friendly staff for a reasonable price. What's not to like? The hotel also has a nice pool and hottub if you are so inclined.

Review collected in partnership with Best Western
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Helpful?
Thank kingpinbap
RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review

Thank you kindly for your wonderful review. I am pleased that you enjoyed your stay with us and found your room, breakfast and overall facilities to be above par! I'm also happy to hear that the team members were all very friendly and helpful! Thanks again for sharing your comments. We'll hope to welcome you back again in the near...

Edmonton, Canada
Reviewed 1 week ago NEW

Very expensive for what we got and were double charged on our room , not notified of it , then when the problem was fixed , we were still out funds for 4-7 day and given no compensation but sorry when we think we should have got something more that just a sorry

Review collected in partnership with Best Western
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Helpful?
Thank staceyraep
RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review

Thank you very much for connecting with my Guest Services Manager and notifying us of the error that occurred during your visit with us. Please accept my sincere apologies. It was a human error with not adjusting a code in the computer at check-in that allowed for this mistake. I am glad that we were able to resolve the situation...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Banquet Room
Official Description (provided by the hotel)
National Environmental Award Winner! 176 Rooms & suites. Private patios or balconies, many overlooking our 1 acre garden courtyard Restaurant, Pub, Fitness Room. Indoor/Outdoor heated pool, 2 outdoor hot tubs, Wellness Spa, FREE Hot Breakfast Buffet served in the restaurant, FREE internet access in all guest rooms and in our Business Centre. Conference / Meeting Rooms. Centrally located, close to great shopping, award winning wineries and championship golf courses. ... more   less 

Additional Information about Best Western Plus Kelowna Hotel & Suites

Address: 2402 Hwy 97 N, Kelowna, British Columbia V1X 4J1, Canada
Region: Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Price Range: $188 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Kelowna Hotel & Suites 3*
Number of rooms: 176
Reservation Options:
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Also Known As:
Best Western Plus Kelowna Hotel And Suites
Best Western Plus Kelowna Hotel Kelowna
Best Western Hotel Kelowna
Best Western Kelowna
Kelowna Best Western
Best Western Plus Kelowna Hotel & Suites Okanagan Valley
Hotel Style:
#1 Green Hotel in Kelowna
#2 Business Hotel in Kelowna
#2 Spa Hotel in Kelowna
#4 Family Hotel in Kelowna
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Kelowna Hotel & Suites staff and other travellers.
8 questions
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4 months ago
Chichester, United Kingdom
Glacier National Park, Montana

See all questions (8)

Questions? Get answers from Best Western Plus Kelowna Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The tower has good accessibility for those with mobility issues.”
Raregem, 23 May 2017 | Read review
“get room lookin into courtyard odd numbered rooms”
82garya, 23 May 2017 | Read review
“Ask for upper tower rooms, great view from up there.”
595carrier, 30 Mar 2017 | Read review
“If possible chose a room on the 7th or 8th floor.”
LindaT473, 1 Mar 2017 | Read review
“The hotel offers suites which have a small kitchen.”
668annac, 23 Feb 2017 | Read review
5 of 5
Expedia.com
USD 162* /night
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HotelQuicklyUSD 182
Orbitz.comUSD 163
Hotels.comUSD 163
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*Disclaimer
Prices are for 1 room, 2 adults
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