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Tonquin Inn

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Tonquin Inn
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936 Reviews from our TripAdvisor Community

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Showing 838: English reviews
edmonton
Reviewed 31 December 2016 via mobile

Decided to spend Christmas in Jasper. We have been there many times over the summer and fall (at least once a year) but never at Christmas. We didn't leave unhappy. The hotel was clean and spacious and in a convenient location. The staff were very helpful and we had had no issues when we changed our main reservation and added...

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Helpful?
Thank mike_and_christine58
Management response:

Dear Mike and Christine, Thank you for your positive feedback following your recent stay with us in Jasper and I will make a point of passing along your comments to all Tonquin Inn associates. We look forward to your next visit and kind regards.

Reviewed 17 December 2016 via mobile

There is one star, simply, because u need to rate it. I rate the tonquin inn, zero stars! If u wanted the toilet to flush... u have to fix it first, or just repeatedly stick ur hand in the tank, fish out the chain, and put it back on the lever. It's December 16, temp was -30... couldn't figure out...

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Helpful?
1Thank Nikki G
Management response:

Dear Nikki, Please accept our apologies for our late response and for the less-than-positive experience you had upon your recent stay with us in Jasper. Your comments will be reviewed with both our Maintenance and Housekeeping Departments and we will address the unacceptable deficiencies you pointed out immediately. Should you give us a second chance Nikki upon your next visit...

Reviewed 1 December 2016 via mobile

Was a very nice, clean hotel. Fit 6 of us in it. Had 2 beds (1 King, 1 Queen) and a pull out couch that turned into a bed. The staff was very polite to us. One employee showed us the room before we booked the room. We had a kitchen in it. They were very comfortable beds, (even the...

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Helpful?
Thank delilah E
TONQUIN, General Manager at Tonquin Inn, responded to this review

We are very glad to hear that you enjoyed your time with us at the Tonquin Inn. It is our top priority to provide our guests with a positive experience. Thank you for sharing your experience on Trip Advisor and we look forward to welcoming you back on your next visit.

Reviewed 11 November 2016 via mobile

The price was great, room very clean. We actually got upgraded for no extra charge for two nights! Food was great, walking distance to everything! The hot tubs outside were nice especially since we were the only ones in them! We would definitely go back again!

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Helpful?
Thank haleybutler85
TONQUIN, General Manager at Tonquin Inn, responded to this review

Thank you for taking the time to post your comments about your recent visit to the Tonquin Inn. We are happy to hear that you enjoyed your stay and that you would definitely visit us again.

Edmonton, Canada
Reviewed 4 November 2016 via mobile

Had to stay here one night as we had booked ahead without knowing how crappy this place was and we got in late and were very tired. The room had a foul smell soon as we walked in the door. Went into the bathroom to take a shower and there was black coloured mould beside the tub from the shower...

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Helpful?
2Thank Rickybobby75
TONQUIN, General Manager at Tonquin Inn, responded to this review

Please accept our apologies for failing to provide you with a satisfactory stay. We pride ourselves in having clean and comfortable rooms and were somewhat taken back by your comments regarding the cleanliness. We take all of our guests comments seriously and would appreciate if you would contact us to let us know which room you were in so that...

Reviewed 1 November 2016

Very comfortable and convenient, close enough to town to be able to walk in comfort in 10mins. Staff very helpful, required a kettle and an early morning taxi, both attended to, no trouble at all. For us probably the highlight was witnessing a herd of elk walking the streets during a meal in a restaurant opposite, well worth the stay...

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Helpful?
Thank Jonathan B
TONQUIN, General Manager at Tonquin Inn, responded to this review

We are delighted to hear that you were able to enjoy some of the wild life in Jasper and that you enjoyed our hotel and its amenities. We look forward to welcoming you back on you next visit to the Canadian Rockies and hope you had a safe journey home.

Kickatinalong
Reviewed 20 October 2016 via mobile

Adequate accommodation however like everything in Jasper, extremely overpriced, and the additional state charges that are sprung on you at checkout leve a bad taste in your mouth. I know these charges are not charged by the hotel, but it would be nice to know the actual grand total price upfront, rather than the price plus this and plus that....

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Helpful?
1Thank JDwalkabout
TONQUIN, General Manager at Tonquin Inn, responded to this review

Thank you for taking the time to post your comments about your recent stay at the Tonquin Inn. We apologize for not providing you with an enjoyable stay. As a foot note - when making a reservation the front desk can always advise you of the total amount for your stay which would include all the taxes. Hopefully we will...

Markham, Canada
Reviewed 18 October 2016

Our family booked 3 different types of rooms: a single, a double with sitting room on a lower level, and a suite with 2 queen beds and full kitchen. They were all satisfactory and check in was easy. Parking was adequate. The location was convenient to walk into town.

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Helpful?
Thank waisikmau
TONQUIN, Front Office Manager at Tonquin Inn, responded to this review

We are happy to hear that you enjoyed your visit to the Canadian Rockies and that we were given the opportunity to share this experience with you. We look forward to welcoming you back on your next visit and we hope you had a safe journey home.

Reviewed 17 October 2016

This was a perfectly fine hotel. It is not overly modern, but the decor and facilities are clean, comfortable and attractive. Whereas some older style hotels can be a bit icky or run-down, this hotel was definitely not so. The hotel is on the outskirts of Jasper (which is a very small town), so the walk to Jasper's main part...

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Helpful?
Thank Kathryne B
TONQUIN, General Manager at Tonquin Inn, responded to this review

We are glad to hear that your enjoyed our hotel and our facilities. Thank you for taking time to provide and share your comments. We look forward to welcoming you back on your next visit to Jasper.

uk
Reviewed 17 October 2016

Interesting building. Looked like a few small motels jointed together by connected by stairwells. Staff on reception were helpful and made you feel welcome. Room looked refurbished, nicely decorated, clean and spacious although not too much in the way of storage for clothes. On site restaurant menu was reasonable was well frequented at breakfast and evening meal. We were give...

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Helpful?
1Thank ctimes2
TONQUIN, General Manager at Tonquin Inn, responded to this review

Thank you for taking the time to share your experience with us. We are happy to hear that you had a pleasant stay and we hope to see you again on your next visit to the Canadian Rockies and Jasper.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
Official Description (provided by the hotel)
Surrounded by majestic mountains and endless opportunities to appreciate the great outdoors, The Tonquin Inn provides a perfect getaway for adventure seeking families, friends and couples. Located in the heart of Jasper, this property features easy access to hiking trails, ski fields, rafting adventures and so much more! With its cozy sunken living rooms, convenient kitchenettes and "home away from home" charm, the Tonquin Inn is the ideal spot for an escape from the city! ... more   less 

Additional Information about Tonquin Inn

Address: 100 Juniper St, Jasper, Jasper National Park, Alberta T0E 1E0, Canada
Region: Canada > Alberta > Canadian Rockies > Jasper National Park > Jasper
Price Range: $107 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Tonquin Inn 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Tonquin Hotel Jasper
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Questions & Answers

Here's what travellers have asked, with answers from Tonquin Inn staff and other travellers.
5 questions
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Questions? Get answers from Tonquin Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Parking is terrible arriving early may help if you a lot of gear with you”
 of 5 bubbles Zaytajett, 11 Jan 2017 | Read review
“rooms on the top floor may be quieter, as the hotel is close to the road”
 of 5 bubbles waisikmau, 17 Oct 2016 | Read review
“Some rooms look over car park - check when booking if you can have room with mountain view”
 of 5 bubbles ctimes2, 16 Oct 2016 | Read review
“Request the top floor so as not to hear the footsteps of guest above.”
 of 5 bubbles kellyndave13, 15 Oct 2016 | Read review
“Book a family one even if there are only the 2 of you.”
 of 5 bubbles wave2wave, 10 Oct 2016 | Read review
5 of 5