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Chateau Jasper

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784 Reviews from our TripAdvisor Community

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Showing 705: English reviews
N Ireland
Reviewed 18 June 2015

We celebrated our 25th Wedding anniversary and a birthday here for 2 nights. We were delighted to be given the Presidential Suite which was a wonderful surprise. The room was beautiful and very comfortable.

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Thank VALISAKAT
Grande Prairie, Canada
Reviewed 17 June 2015

We stayed here last minute for one evening, the price was right and we literally arrived at 8pm and left at 8am. It is about a 15 minute walk to the downtown core. The hotel, as others have mentioned is outdated but not horrible, the check in process was quick.

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Thank ebonyrempel
Burlington, Ontario
Reviewed 16 June 2015

The room was good and access from the open parking and underground garage was good the location was a little way from the town centre but quiet. The elevators were having maintenance problems at the time.

Review collected in partnership with Amoma.com
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Thank Ronald B
Dawson Creek
Reviewed 15 June 2015

Review collected in partnership with Amoma.com
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Thank 875willd
Colchester, United Kingdom
Reviewed 15 June 2015

Quite tired looking hotel. Rooms were ok, large and clean. It is quite a walk (10 to 15 minutes) to town. The breakfast was not great, limited choice and quality. Also the first day we had to wait for breakfast as it was full with a tour party. I note others have made similar comments so it must be a...

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Thank RowleyEssex
Hertfordshire, United Kingdom
Reviewed 14 June 2015

The staff where friendly and the location was good , but when we arrived there where towels placed on the hallway floor ,and when we entered the room it was missable for today's travellers . Dark old carpet old and smelly show curtain and old bathroom suite , blankets on the bed which didn't look to good ,needs to be...

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Thank Alan A
Worcester, United Kingdom
Reviewed 8 June 2015

We had originally booked 4 nights here but left after two! The hotel has absolutely no atmosphere or any soul to it. The rooms are very tired, bathrooms tiny (which left me feeling claustrophobic) and the beds very uncomfortable. We had gone with the intention of celebrating our anniversary here but it really was not up to scratch at all....

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Thank LizzieT17
Manchester, United Kingdom
Reviewed 7 June 2015

The whole place feels very dated and ready for a lot of money to be spent on a revamp. If your just after a room to sleep in and are not looking for anything fancy then not a bad option if you pay the right price. Most other guests seemed to be large groups booked in as part of holiday...

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1Thank Lobodoh
Marietta, Georgia
Reviewed 5 June 2015

Trafalgar Tours put the tour group in this hotel for 2 nights. The lobby elevator has been out of service for months (past Tripadvisor reviews mention it) and on May 28, 2015 (our tour group's departure day), a couple of men were presumably working on the elevator. If you need wheelchair access, this hotel may not be the best choice...

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Thank NGriffith
Brian_Higginson, Manager at Chateau Jasper, responded to this review

Dear Guest, Thank you for your review. You will be happy to learn that the lobby elevator is now operational after a complete refit of all parts. I am sorry about the issues you had with the air conditioner, there is no mention of one of our maintenance personnel being called to see what we could do to repair the...

Edmonton, Canada
Reviewed 4 June 2015

We stayed at the Chateau Jasper the weekend of May 30th to attend a wedding. The elevator was out of service which we were not aware when we booked. No staff offered to have our bags brought up to the room for us. We both had knee problems. The room smelled very musty like there had been water damage in...

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Thank Woldanskil
Brian_Higginson, Manager at Chateau Jasper, responded to this review

Dear Guest, Thank you for your review and I am sorry for the issues you had during your stay. We did a major overhaul on our front elevator which required it to be non-operational for an extended period. All our staff was instructed to offer our guests help with their baggage and I am sorry this did not happen in...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Breakfast Available

Additional Information about Chateau Jasper

Address: 96 Geikie St, Jasper, Jasper National Park, Alberta T0E 1E0, Canada
Region: Canada > Alberta > Canadian Rockies > Jasper National Park > Jasper
Price Range: $136 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chateau Jasper 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Chateau Jasper Hotel Jasper
Chateau Hotel Jasper
Jasper Chateau Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Chateau Jasper staff and other travellers.
8 questions
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Questions? Get answers from Chateau Jasper staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Large windows, clean and quiet rooms throughout. Well insulated.”
eljay432016, 16 Nov 2016 | Read review
“Judging by our experience, a tip would be useless as any request will be ignored.”
659jonb, 23 Oct 2016 | Read review
“Our room on the first floor was quiet and easily accessible.”
175deirdreg, 20 Oct 2016 | Read review
“Ask for a room away from the elevators and preferably on the third floor.”
966jasperz, 10 Oct 2016 | Read review
“Rooms at the back of the hotel on the second floor are ideal for skiers as they can go straight to the parking lot from the back entry.”
ErinFLZ, 10 Oct 2016 | Read review
5 of 5