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Fairmont Jasper Park Lodge

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#6 of 16 Hotels in Jasper
GreenLeadersSilver level
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Fairmont Jasper Park Lodge
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3,434 Reviews from our TripAdvisor Community

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There are newer reviews for Fairmont Jasper Park Lodge
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Showing 3,257: English reviews
South Burlington, Vermont
Reviewed 8 September 2015

I really had a hard time finding lodging for a couple of days leading into the Labor Day weekend and after reading reviews on the available lodging describing dirty carpets and musty smelling rooms we decided to "upgrade" to the Fairmont. This was our most expensive lodging for our entire trip and by far the worst accommodations of our entire...

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Helpful?
Thank Karen1819
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear Karen1819, Thank you for your feedback. Please accept my most sincere apologies in regards to your room accommodation. I can certainly understand the frustration this must have caused. While there is never an excuse for a lapse in maintenance and upkeep, I can appreciate that some areas of the hotel are older than others and would benefit from updated...

Edmonton
Reviewed 8 September 2015

The JPL grounds are beautiful. It has it's own private lake with lots of places to sit, a nice path, marshmallow roasts in the evening, you can even take a canoe out onto the lake. There is lots of wildlife around including elk. The rooms are spacious and clean. I had my own patio where I could sit outside and...

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Helpful?
Thank MikeyB0101
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear MikeyB0101, Thank you for submitting your review on Tripadvisor and Twitter. I am delighted to read you found the grounds to be beautiful and you enjoyed the complimentary S'mores by the lake. Please accept my apologies in regards to the noise from neighboring rooms and the speed of our staff vehicles. I will certainly be following up with my...

Perth
Reviewed 7 September 2015 via mobile

We stayed one night at the Fairmont Jasper Park Lodge. We enjoyed ourselves very much, wonderful log cabin room, felt very cosy. The premises was wonderful to walk around, very picturesque. Wifi worked well. Would love to stay here again. The only thing I can fault is the bed was really squeaky.

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Helpful?
Thank Melissa M
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear Melissa M, Thank you for your positive review! I am thrilled to read you enjoyed your stay with us and found it very picturesque - September is a great time of year to visit Jasper National Park. I hope to get the chance to welcome you back again in the near future. Sincerely, Ken Hall

Reviewed 7 September 2015 via mobile

Well, we are still on our Globus tour of Canada, and after staying at the Fairmont Banff, Fairmont Lake Louise, and Fairmont Whistler, what a disappointment The Fairmont Jasper Park Lodge was. First I must say the staff were excellent, and the food in the Orso restaurant was good, and Michael our waiter very attentive and polite. The grounds are...

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Helpful?
3Thank Paul R
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear Thank you for sharing your feedback. I am thrilled to read you were able to experience the true Fairmont service from all our staff members. Please accept my apologies in regards to the condition of your guest room and certain areas of the hotel. There is never an excuse for maintenance and upkeep and the problems with the shower...

Calgary
Reviewed 7 September 2015

Breathtaking views overlooking Lac Beauvert; Jasper Park Lodge is a fabulous golf course; Moose's Nook Restaurant is a must for dining with a great selection of entries. Individual cabins are well appointed.

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Helpful?
Thank leitcha
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear leitcha, Thank you for your positive review. I am thrilled to read you enjoyed your girls weekend. I hope to get the chance to welcome you and your friends back in the near future. Sincerely, Ken Hall

Miami Beach, Florida
Reviewed 7 September 2015 via mobile

Rooms were 1980. No mini bar. No vending machines. Room service over priced, and food was horrible. Who serves pancakes with no butter? The mattresses were hard. The bathrooms were run down and had mold. The rooms were far away from where you check in and with all the groups there good luck getting a bellman to help you. A...

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Helpful?
Thank prouss134439
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear prouss1439, Thank you for sharing your comments and observations from your recent visit. It is regrettable that your time spent with us did not meet your expectations, this is clearly not what I envisioned for your trip to Jasper. Thank you for bringing to our attention the frustrations you encountered throughout your stay. We will address these issues with...

Mumbai
Reviewed 6 September 2015

Jasoer lodge is an ageing property with a desperate need to renovate its rooms and infrastructure. Food options are limited and the few meals that we ate were of poor quality. The location is great and the staff friendly. For 2 consecutive nights we had a rodent in the rooms rummaging for food. Finally we had to insist for a...

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Helpful?
Thank 717kushald
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear 717krushald, Thank you for sharing your comments and observations from your recent stay with us. Feedback is very important to us as we consistently review our practices to ensure we offer our guests the service and products they deserve. Please accept my most sincere apologies your accommodations did not meet your expectations. We are in the process of renovations...

Glastonbury, United Kingdom
Reviewed 5 September 2015

We visited this lodge this weekend- I appreciate that this is labour day weekend and thus hotels are busy and more expensive than normal. However th facilities in this cabin were just not satisfactory. There is no airconditioning the furnishing is very tired- the room was stuffy and overheated and considering the extortionate price very, very disappointing. There is an...

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Helpful?
3Thank Ian R
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear Ian R, Thank you for taking the time to share your comments and observations from your recent visit. I am disappointed to read your stay did not meet your expectations. Please accept my sincere apologies for the shortcomings you experienced during your stay. While you may not return to Jasper I hope to have the opportunity to welcome you...

Canton, Georgia
Reviewed 5 September 2015

Food in Orso not worth the price. Food was very fatty and staff not friendly Would not recommend Staff was not interested in serving us or asking if the food was up to our expectations. They just wanted to move us on to fill the table again!

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Helpful?
1Thank Rebecca H
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear X3660CDrebeccah, Thank you for taking the time to submit a Tripadvisor review of your recent stay. Great service is a point of pride for every member of our team, and our track record speaks to those efforts. I apologize you did not find this during your stay. I hope to get the chance to welcome you back in the...

Calgary, Canada
Reviewed 5 September 2015

Jasper Park Lodge has become a victim of its own success. It was so busy with conferences and tourists that the staff were stressed and rooms poorly cleaned and maintained. Pity that international tourists come to experience the wilderness of the Rockies and end up in a gong show of long waits and surly, overworked staff. The fitness centre is...

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Helpful?
1Thank hexakali
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear Hexakali, I appreciate you taking the time to share your review, but I’m very troubled to hear about your experience. What you have described is in no way consistent with the level of service we strive to provide and I’m disappointed to hear about your interaction with our staff and longer than usual wait times. Summer in Jasper National...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Oka Sushi
Oka Sushi
Cuisines: Japanese, Sushi, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Surrounded by snow-capped peaks and sparkling lakes, The Fairmont Jasper Park Lodge welcomes you to the Grand Rocky Mountain Lodge Experience. The charming cabins and rustic elegance make it the embodiment of peace, tranquility and natural beauty. Enjoy great golf, a luxury Spa, spectacular outdoor adventure opportunities, uncrowded ski slopes and fine cuisine at The Fairmont Jasper Park Lodge. ... more   less 

Additional Information about Fairmont Jasper Park Lodge

Address: Old Lodge Road Jasper, Jasper, Jasper National Park, Alberta T0E 1E0, Canada
Region: Canada > Alberta > Canadian Rockies > Jasper National Park > Jasper
Price Range: $201 - $774 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fairmont Jasper Park Lodge 4*
Number of rooms: 446
Reservation Options:
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Also Known As:
Fairmont Jasper Park Hotel Jasper
Jasper Park Lodge
Fairmont Jasper Park Lodge Jasper
Jasper Fairmont
Hotel Style:
#1 Green Hotel in Jasper
#4 Business Hotel in Jasper
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Jasper Park Lodge staff and other travellers.
15 questions
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Vancouver, Canada
over a year ago
Holualoa, Hawaii
3 months ago

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Questions? Get answers from Fairmont Jasper Park Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms overlooking the lake are a personal favorite.”
 of 5 bubbles hookedby1, 2 Dec 2016 | Read review
“Main lodge rooms offer total indoor access to the pool and shopping”
  • Standard king in main lodge
  • Standard king in main lodge
  • Standard king in main lodge
  • Standard king in main lodge
  • Standard king in main lodge
  • Standard king in main lodge
  • Standard king in main lodge
 of 5 bubbles BenLar137, 25 Nov 2016 | Read review
“All Rooms are in very nice Cabins with lots of History and Charm”
 of 5 bubbles DiverSnorkler, 20 Nov 2016 | Read review
“Lake side views are great albeit more expensive.”
  • Cabin where we stayed.
 of 5 bubbles lauriep427, 18 Nov 2016 | Read review
“A room in the lodge with a lake view is very nice.”
 of 5 bubbles StephenCapeCoral, 14 Nov 2016 | Read review
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