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Stonebridge Hotel Fort McMurray

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63 Reviews from our TripAdvisor Community

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Showing 63: English reviews
Kelowna, Canada
Reviewed 13 March 2013

I stayed at this hotel for 5 nights praying that each night would be my last. Very run down, un-happy front desk staff and VERY dirty! The best thing for this hotel would be for it to burn down and claim insurance on it. I would NEVER recommend this to anyone even if it was the only place with availability...

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Helpful?
Thank Kevin B
Edmonton, Canada
Reviewed 9 March 2013

This used to be my hotel of choice in Fort McMurray, in fact I spent ~$2000 there in February, however after this past ordeal they will no longer recieve my patronage. I was charged for a lampshade that was damaged when I checked into my hotel room. I recieved a call from my hotel after my second night of stay...

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1Thank LJH602
Edmonton, Canada
Reviewed 7 March 2013

This hotel has a multitude of problems that need to be addressed. The hotel itself does not have a normal front entry, with a stone curb in front of a set of narrow steps down. Very slippery when I was there, and the snow removal was non-existent. The front lobby is poorly laid out, and the staff are not very...

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Thank gmdalberta
Lac La Biche
Reviewed 3 March 2013

Stayed here because I had to work a casino, and that is the only reason whyi stayed here. The hotel is sketchy to say the least, many things I could complain about, but why bother. This hotel is need of some major renovations, but when there is a shortage of rooms already in the Ft, there is no need to...

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1Thank Bcnllb
stonebridgeFM, Director of Sales at Stonebridge Hotel Fort McMurray, responded to this review

Hello, After reading your review, I take a lot of your points very seriously, but also dont understand all of them. The location of our hotel and the other properties in the area, are something that we have absoltuely no control over. We have a security company that patrols inside the hotel and outside the hotel, but they cannot cross...

Calgary, Canada
Reviewed 2 March 2013

I was there for only the one night but would not go there ever again if I can help it. The towels and bedsheets were far from clean, and tub had gross looking brown marks all along it. The walls were incredibly thin and there was a crying baby next door. I had the Deluxe Double Kitchenette, so there were...

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Helpful?
Thank R M
stonebridgeFM, Director of Sales at Stonebridge Hotel Fort McMurray, responded to this review

Hello, I have looked into your comments very closely and taken a look into everyone one of our Deluxe Double Kitchenettes, to make sure no microwaves were stolen in the past few days. Every one of our kitchenttes has a microwave in it, directly above the electric stove top - as you can see from the photos on our page....

Calgary
Reviewed 24 February 2013

I'm staying at this hotel on a business trip for a week and not pleased with my stay so far. Unfortunately my admin team did not look into the other reviews of this hotel before booking it for me because almost none have been positive. Besides the cheap appearance and recycled feel of the room and furnishings, the "high-speed wireless"...

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Thank Nostra D
stonebridgeFM, Director of Sales at Stonebridge Hotel Fort McMurray, responded to this review

Due to reasons beyond our control Shaw performed a Digital Network upgrade On Feb 21 2013, since this time Shaw has been on site daily to resolve issues with TV cutting out and freezing periodically on a few channels and for short periods of time some channels not appearing. We have been working day and night since this time to...

Edmonton, Canada
Reviewed 24 February 2013

This is one of the cheapest hotels in Fort McMurray and there's a reason for that. I was able to get 2 nights for about $160/night which was about $30-40 cheaper than other hotels. The location is downtown and right by the one mall in Fort McMurray. It's also close to the casino, Superstore, and Tim Hortons. There is a...

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Helpful?
Thank LovingSunandSand
stonebridgeFM, Director of Sales at Stonebridge Hotel Fort McMurray, responded to this review

Thank you for your review as any legitimate feedback we can get, we certainly reivew and take to heart. From your review it seems as though you stayed on the TowerSide of the hotel, which we have not yet renovated. We renovated the "Wing" side of the hotel upgrading and updating the carpet and casegoods. We are in the process...

Reviewed 16 February 2013

The only good thing about the hotel is the TV in the room. My heater in the room did not work since the first night, they put a space heater in my room and didn't fix the room heater.The lady at the front counter was rude and acted like I owed her something.

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Thank Bakes97
Saskatoon, Canada
Reviewed 12 February 2013

After being suprised by my fiancee with a king jacuzzi room for an early Valentines Day gift, our long 11 hr drive came to an end.After soaking in the tub and walking to the bed, we found our feet were black with dirt from the floor and the king mattress resembled a huge bowl...sunken in the middle with no support....

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2Thank HDBlackbetty
St.Nicephore
Reviewed 27 January 2013

Staryed at the hotel in Jan 2013. Cheaply built and not very sound proof. Bed are OK but not good. Left an i-pod and expensive ear buds in the room at check out and when I called they claimed they were not found.

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3Thank BytemeU2
stonebridgeFM, Director of Sales at Stonebridge Hotel Fort McMurray, responded to this review

Hello, I am glad you stayed with us and it is unfortunate that your ipod charger and ear buds were misplaced. We have a policy and process that is followed when cleaning staff clean any checked out rooms, which we looked into and it was followed after your check out. We also have a lost and found and a process...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
Official Description (provided by the hotel)
Centrally located in downtown Fort McMurray, the Stonebridge Hotel is in the ideal location and the place to stay for the best service and absolute value. All our rooms feature fridges and microwaves, brand new 2011 internet enabled 46" LED HD TVs, free local calls and complimentary high speed internet. Enjoy our free fitness room, free business centre and free energized parking. We have a Smitty's restaurant and Bailey's Pub inside the hotel for your convenience with available room service. Stay at Stonebridge and experience the difference! ... more   less 

Additional Information about Stonebridge Hotel Fort McMurray

Address: 9713 Hardin St, Fort McMurray, Alberta T9H 1L2, Canada (Formerly Travelodge)
Region: Canada > Alberta > Fort McMurray
Price Range: $114 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Stonebridge Hotel Fort McMurray 3*
Number of rooms: 135
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Also Known As:
Stonebridge Hotel Fort McMurray Alberta
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Questions & Answers

Here's what travellers have asked, with answers from Stonebridge Hotel Fort McMurray staff and other travellers.
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7 months ago

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Questions? Get answers from Stonebridge Hotel Fort McMurray staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid adjoining rooms (and maybe don't get the jacuzzi room.....things go on in those ones....).”
 of 5 bubbles FamTravellers, 22 Feb 2016 | Read review
“Dont book one here!!”
 of 5 bubbles dawnib2015, 7 Nov 2015 | Read review
“another hotel”
 of 5 bubbles christinen61, 19 Aug 2015 | Read review
“Choose a different hotel”
 of 5 bubbles 2112Traveller, 8 Apr 2015 | Read review
“Don't bother find somewhere else”
 of 5 bubbles 668rogerp, 23 Oct 2014 | Read review
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