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Holiday Inn Hotel & Suites West Edmonton

221 reviews
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Traveller (14)
Room & Suite (29)
Dining (2)
Overview
  • Excellent38%
  • Very good47%
  • Average8%
  • Poor3%
  • Terrible4%
Travellers talk about
“room was clean”(19 reviews)
“tim hortons”(9 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3.0 Star Hotel
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Rooms
25 Feb.26 Feb.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (221)Write a Review
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Show reviews that mention
All reviewsricky's restaurantroom was cleantim hortonsyellowhead highwayattached restaurantwest edmontonnice hotelshort drivepool and hot tubshopping tripbusiness tripfront desk staffa wonderful stayeasy accessup to datehotel is locatedwould stay here again
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11 - 15 of 217 reviews
Reviewed 20 July 2017 via mobile

The front staff are amazing. I did not catch the women's name this morning when we checked out but she had an amazing memory of the last time I stayed. I am an IHG platinum member and they always bump us up to a suite....More

Thank Sharon N
Response from HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West EdmontonResponded 21 July 2017

Dear Guest, The staff is happy to hear your feedback and we would like to thank you for your kind words. We are glad to hear that our suite worked well for your stay and, as you have mentioned, we always upgrade platinum and spire...More

Reviewed 4 July 2017

This was the first time I stayed at this hotel and all I can say is this was a way better improvement compared to the last Holiday Inn hotel that I have stayed at. The rooms were clean, the staff friendly, and conveniently located. Arnold...More

Review collected in partnership with this hotel
Thank terry_mueller
Response from HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West EdmontonResponded 6 July 2017

Dear Guest, We are happy to hear that our location has made a positive impact in changing your view on our brand. The housekeeping and maintenance staff is also glad to hear your feedback as they work hard to keep the location clean. We look...More

Reviewed 4 July 2017

This hotel is definatly worth the price. was a little pricy but the rooms were very clean and up to date. Had enough outlets in the room to charge 3 iPads, 2 iPhones and a few other electronic devices.More

Review collected in partnership with this hotel
Thank bobby277
Response from HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West EdmontonResponded 6 July 2017

Dear Guest, We appreciate your kind words and we are glad that you had a good stay with us. Our rates are always competitive in regards to our competition and is monitored by our rates manager to make sure it stays reasonable. Thank you for...More

Reviewed 3 July 2017

Unchanged sheets on bed. Pillows smelt of aftershave. Air conditioning set way too cold in room. Room smelt of air freshner. Cold breakfast in the morning. Issues sorted out immediately but shouldn't of happened. Lovely big hotel friendly helpful staff. Comfortable bed good night sleep....More

Review collected in partnership with this hotel
Thank Andrea B
Response from HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West EdmontonResponded 6 July 2017

Dear Guest, We sincerely apologize for the inconvenience and we are glad that your stay ended well despite them. The housekeeping staff was immediately informed of the mistake they made and the management team has made sure that our standards of cleanliness are maintained at...More

A TripAdvisor Member
1
Reviewed 26 June 2017

The hotel is located in a business district so you have to drive to get access to retail, dining, parks etc. In spite of this, we had a great stay. The staff were responsive to all our requests, pets are welcome and amenities very good...More

Review collected in partnership with this hotel
Thank A TripAdvisor Member
Response from HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West EdmontonResponded 3 July 2017

Dear Guest, Thank you for your feedback and we are happy to hear that you had a great stay with us. Our location is indeed in an industrial area. As you have mentioned, the mall, parks and dining area are all within driving distance, around...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Room Service
Hotel Amenities
Business Centre with Internet Access
Free Parking
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room Service
Dry Cleaning
Banquet Room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Tennis Court
Details
Price range
USD 108 - USD 139 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 108 - USD 139 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (14)
Room & Suite (29)
Dining (2)
Pool & Beach (2)
Questions & Answers
Ask a question
grant_bettke
11 September 2014|
AnswerShow all 2 answers
Response from HIEdmonton | Property representative |
Mayfield Common is only 5 minutes away with most of the hair salons taking walk ins.
0
Votes
Room Tips
"away from the parking lot view"
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"Upper floors are quieter."
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"it was...comfy"
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"Make sure clean sheets on bed. Room service prompt shame about the cold breakfast."
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