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West Edmonton Mall Inn

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West Edmonton Mall Inn
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201 Reviews from our TripAdvisor Community

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Showing 190: English reviews
Norman Wells, NT
Reviewed 1 week ago NEW

I have stayed here lots of times in the past, and it's been fine! Location is great if you can't afford to stay at the Fantasyland hotel or if they are booked. But this time...wow. The first night (Tuesday night) the room beside us partied all night long, I mean all.night.long. No sleep. No big deal. People party, I shrugged...

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Helpful?
Thank nicnacker
Fantasyland H, General Manager at West Edmonton Mall Inn, responded to this review

Hi nicnacker, Thank you for your review of West Edmonton Mall Inn. We would like to apologize for the issues you came across during your stay. We have a 24 hour security team on call at our property that are there to assist us. We hope to see you and your family again soon.

Reviewed 1 week ago via mobile

Really enjoyed the room and our stay. Only one thing that we didn't appreciate, we stayed more than one night and it said if we wanted our room made up to put that on our door. We didn't want our room made up so we didn't put that on the door handle. We should have put a do not disturb...

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Helpful?
Thank Maria J
Fantasyland H, General Manager at West Edmonton Mall Inn, responded to this review

Hi Maria J, We are sorry for the confusion with our housekeeping team making up your room when you and your guest. We will be sure to follow up with the team and speak with them in regards to this. It was nice to hear that you enjoyed your stay overall, and we hope to see you again soon.

Reviewed 5 November 2016

It was the fantastic spot for an Inn because in front of it is the mall so it is accessible to anything no need for a hassle to drive anywhere because you just walk and everything you need is in walking distance..

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Helpful?
Thank fayblife
Fantasyland H, Front Office Manager at West Edmonton Mall Inn, responded to this review

HI fayblife, Thanks for your review. West Edmonton Mall Inns location is perfect if you are planning on spending any time at West Edmonton Mall, as you mentioned we are located right across the street which makes it very accessible. We hope to see you again soon.

Calgary, Canada
Reviewed 25 October 2016

Great location right across the street from the West Edmonton Mall. The room was clean. The Continental breakfast was sufficient, especially for young children who enjoyed the cereal options. Very convenient for families.

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Helpful?
Thank lowjanine
Fantasyland H, General Manager at West Edmonton Mall Inn, responded to this review

Hi lowjanine, I am so glad to hear that you enjoyed your stay with us. We hope to see you again soon.

Langley, Canada
Reviewed 18 October 2016

I reserved my stay over a month ahead. When I arrived an unfriendly clerk told me i couldn't have the room I reserved and had to downgrade. I said how much...same price? I was not impressed since you are charged more for kings and thought I should pay less if I can not get the room I reserved? After a...

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Helpful?
1Thank 22Jillybean
Fantasyland H, General Manager at West Edmonton Mall Inn, responded to this review

Hi 22Jillybean, I am very disappointed to hear that your stay did not meet your expectations. However, I am happy to hear that the Manager was able to speak with you and offer compensation for the service you received. We look forward to welcoming you again soon.

Flin Flon
Reviewed 23 August 2016 via mobile

We had booked this hotel to stay in the same hotel as our children/grandchildren. But our children had booked and put there credit card to hold the room and told the hotel they where coming in very very late. When they got there the hotel had given there room away. Just what you want at 4:00am!! They did upgrade them...

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Helpful?
Thank cankicker
Fantasyland H, General Manager at West Edmonton Mall Inn, responded to this review

Hi cankicker, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet your expectations. Please email our Rooms Division Manager Marilyn at Marilyn.fulay@flhwem.com so we can discuss your concerns.

Reviewed 22 August 2016 via mobile

Booked on Expedia everything was done perfectly Arrived to the hotel and the first things was " I need your credit card " and she did swiped the card twice for two rooms Why you just care about yourself and no intention to serve the customers Will never book at your place at all just waste of time and money

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Helpful?
Thank Basem S
Fantasyland H, General Manager at West Edmonton Mall Inn, responded to this review

Hi Basem S, Thank you for your feedback. I am very sorry to hear that your stay at the hotel was not up to par. All your comments are essential to educating out staff about good and bad service. we will ensure your feedback will be given to all. Please email Marilyn Fulay at Marilyn.fulay@flhwem.com with a phone number or...

Vermilion, Canada
Reviewed 11 August 2016

This inn is located right across the street from Bourbon Street (entrance 6) in West Edmonton Mall (to the north of the mall). You could park in the smaller parking lot or park underground for a fee. The room was about $200. A continental breakfast was included - bread, cereal, apples, oranges, juices, coffee. The rooms were a good size...

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Helpful?
Thank Karen K
Fantasyland H, General Manager at West Edmonton Mall Inn, responded to this review

Hi Karen K, Thanks for the review. We hope to see you again soon.

Fort St. John, Canada
Reviewed 9 August 2016

Stayed here for the weekend.The location is very good(right across from mall).But the room was very dirty.Security is an issue,as someone tried to break into my vehicle,breaking the door lock.I told the front desk and they did not care.Decided to leave a day early and was told i still have to pay for the extra day.We will never stay there...

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Helpful?
Thank scott m
Fantasyland H, General Manager at West Edmonton Mall Inn, responded to this review

Hi scott m, We are so sorry to hear about your most recent stay and the issues you encountered. West Edmonton Mall Inn has 24 hr security and the parking lot is monitored on a regular basis, we will be sure to follow up with them in regards to your concerns. If you would like to discuss your issues in...

Olds, Canada
Reviewed 5 August 2016

We booked this hotel as it was close to the West Edmonton Mall, and the pricing seemed reasonable. We arrived a bit early and our room was not ready. We had to use the washroom after a long drive. The male desk clerk indicated they did not have any public washrooms for use. We left and went to the mall....

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Helpful?
Thank Debbie S
Fantasyland H, General Manager at West Edmonton Mall Inn, responded to this review

Hi Debbie S, we are sorry to hear that your stay with West Edmonton Mall Inn did not meet your expectations. We would like to discuss these issues with you in more detail. Can you please contact the Rooms Division Manager, Marilyn at Marilyn.fulay@flhwem.com so we can get more details on your issues.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service

Additional Information about West Edmonton Mall Inn

Address: West Edmonton Mall Hotel 17504 90 Ave NW, Edmonton, Alberta T5T 6L6, Canada
Region: Canada > Alberta > Edmonton
Price Range: $133 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — West Edmonton Mall Inn 2*
Number of rooms: 88
Reservation Options:
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Also Known As:
West Edmonton Mall Hotel Edmonton
West Edmonton Inn
West Mall Edmonton
West Mall Hotel Edmonton
West Edmonton Mall Inn Alberta
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Questions & Answers

Questions? Get answers from West Edmonton Mall Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the back side are quieter.”
 of 5 bubbles debbiesI8957PE, 4 Aug 2016 | Read review
“Ask to see your oom beforehand”
 of 5 bubbles razzette, 11 Jul 2016 | Read review
“Rooms at the rear are quieter.”
 of 5 bubbles alyukon, 1 Jun 2016 | Read review
“Unplug the noisy refrigerator at night and your room will be so much quieter”
 of 5 bubbles vegasbuffet, 21 May 2016 | Read review
“room 202 was awesome for us”
 of 5 bubbles robbin1969, 4 Mar 2016 | Read review
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