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Sandman Hotel Edmonton West

Sandman HotelsUSD 89*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Sandman Hotel Edmonton West
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188 Reviews from our TripAdvisor Community

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Showing 179: English reviews
Calga, Australia
Reviewed 26 May 2015

I have stayed here a few times for business and today was my last.(went to find a new hotel for the rest of my stay. According to a digital thermometer I had in my tool bag the room reached 27cel. I took the cover off the AC and it was cover in dust, much like the rest of the room....

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Helpful?
Thank Canadiantnt
GM-Sandman, General Manager at Sandman Hotel Edmonton West, responded to this review

Dear Guest Thank you for taking the time to share your comments with us. I would like to offer you my sincere apologies for the inconvenience you have experienced. Our Maintenance Dept would have been able to either repair or replace your malfunctioning AC Unit or our Front Desk would have been willing to offer you a different room. The...

Valemount, Canada
Reviewed 14 May 2015

This place is, simply put, a total and utter let down! Having been in the business for over 20 years, we've come to except certain bad and good things when staying at a hotel....this place was all bad! From the roof work going on above our room at 7:30 am...to the amount of dirt and dust throughout the property. When...

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Helpful?
1Thank sky_heaps
GM-Sandman, General Manager at Sandman Hotel Edmonton West, responded to this review

Dear Guest, Thank you for taking the time to share your comments with us. Please accept my sincere apologies for not being able to create a positive experience during your stay. Since you submitted your review I'm pleased to tell you that we completed the paving work of our parking lot which will reduce dramatically the amount of dust into...

Halifax, Canada
Reviewed 1 April 2015 via mobile

Ive stayed at this property a few times and despite several issues I've gone back several times... Well I'm now done .. Everything from super thin walls ... To a rude front desk staff ... To a terrible Denny's ... It's goes on and on ... This place is dated ...and needs some serious work ... And I won't be...

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Helpful?
1Thank Kevin B
GM-Sandman, General Manager at Sandman Hotel Edmonton West, responded to this review

Dear Guest, Thank you for your time to share your comments with us. Although our hotel is not a brand new property, and I acknowledge the fact that in some cases looks dated, I assure you that all of our employees do their best to keep it well maintained and clean. You might be pleased to know that by the...

Reviewed 28 March 2015

Stayed here 1 night with my kids and will definitely never stay at a Sandman hotel again. Numerous issues and poor service. Firstly checking in the lady didn't seem friendly or Welcoming. We got to our room and at first glance seemed decent. Kids wanted to swim so we went to the pool and that was a huge disappointment. It...

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Helpful?
1Thank bgirl19
GM-Sandman, General Manager at Sandman Hotel Edmonton West, responded to this review

Dear bgirl19, Thank you for taking the time to share with us your experience. I would like to offer you my apologies and I would appreciate an opportunity to discuss your stay with you and hopefully address your concerns. You can reach me directly by phone at 780-444-8168 or by email at gm_edmwest@sandman.ca Sincerely Theodore Stoubos General Manager

Reviewed 19 March 2015

Stayed there the night of March 14 2015. What a dump. Although the room was decent the rest of the hotel was not. Noticed room service dishes and trash in the hallway. Was there at least 5 hours before it was removed. Decided to use the pool and hot tub. Bad idea. The deck around the floor was beyond painful...

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Helpful?
1Thank Mamamojo1975
GM-Sandman, General Manager at Sandman Hotel Edmonton West, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. Please accept my apologies for not being able to provide you with satisfactory accommodations. I would like to assure you that we listen to your feedback in an effort to improve both our services and our facilities. I will reiterate to our Denny's Restaurant to collect the food...

Port Moody, Canada
Reviewed 11 March 2015

This ancient property is having a tower added to it and the rear parking lot is a mud pit, which actually gives you a good idea of the quality of this property. The lack of elevators in a three story hotel is stupid. I will never darken their doors again as there are a dozen comparably priced hotels in the...

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Helpful?
Thank bryanharnett
GM-Sandman, General Manager at Sandman Hotel Edmonton West, responded to this review

Dear Guest, Please accept my apologies for not being able to provide you the level of accommodations that you expected. Although your frustration is evident through your review, please allow me to say that the inconvenience of our construction is only temporary and upon completion of our new tower our guests will be able to enjoy even better accommodations. I...

Reviewed 8 March 2015 via mobile

Really enough said. March,7th, 2015 found bed bugs. The we left the hotel. No room is really safe the bedding changes from room to room after its cleaned. We packed up our bags and left thankfully we hadn't unpacked.

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Helpful?
Thank pigbearman
GM-Sandman, General Manager at Sandman Hotel Edmonton West, responded to this review

Dear Guest, I'm very sorry to hear that you left the hotel without giving us a chance to address your concern. I understand how disturbing the presence of such pests can be. I would like to assure you that our Hotel has a Pest Control Maintenance program in place and we are vigilant in monitoring or addressing any situation that...

Reviewed 27 February 2015 via mobile

Beautiful entryway. Very nice pool area. Guy checking me in was nice and seemed to know what he was doing. Sales staff were efficient. Nice amenities. Easy to find. Good location. Good news stops there. Got lost finding my room. (my fault probably) but could use better signage such as "rooms this way" or something. As I walked to my...

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Helpful?
Thank Keelan P
GM-Sandman, General Manager at Sandman Hotel Edmonton West, responded to this review

Dear Guest, Thank you for taking the time to review our property and provide us with your feedback. Although I was very glad to hear that you enjoyed our location, our pool facilities, our amenities and the service provided by our Sales Staff and our Front Desk, I was slightly disappointed to hear that we did not meet your expectations...

Reviewed 19 February 2015 via mobile

Not very happy at all... called a month in advance to book three nights with pets, requested a king suite, upon booking, we were told no problems. On arrival, were told that because of the pets we weren't allowed a king suite, the only rooms available that allow pets are regular rooms. This would have been useful information when booking....

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Helpful?
Thank Colleen F
GM-Sandman, General Manager at Sandman Hotel Edmonton West, responded to this review

Dear Guest, Thank you for taking the time to voice your concerns regarding your recent stay. Please accept my apologies for not being able to provide the room type and accommodation that you required and reserved. We are a pet friendly hotel and we do always find a way to accommodate our guests and their "extended members" of their family...

Edmonton, Canada
Reviewed 31 January 2015

Myself and the wife walked in with our children, and the staff was more than happy to book us in and provide us with what we needed to enjoy our stay. very clean, Denny's open 24/7, the mall is down the road, and it's perfectly just off the highway. We will be coming here every time.

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Helpful?
Thank YellowknifeDaddy
GM-Sandman, General Manager at Sandman Hotel Edmonton West, responded to this review

Dear guest, Thank for taking the time to provide us with your feedback and a review of our Sandman Edmonton West hotel. On behalf of all our staff and management, it gives me great pleasure to hear that our front desk greeted your family with a warm welcome upon your arrival. I truly hope that you enjoyed your stay and...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Bar/Lounge
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Dry Cleaning
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A comfortably furnished hotel with easy access to all major highways, Sandman Hotel Edmonton West is perfectly situated near all major attractions such as West Edmonton Mall and the West Edmonton business district, making it the ideal place for your next stay. ... more   less 

Additional Information about Sandman Hotel Edmonton West

Address: 17635 Stony Plain Rd NW, Edmonton, Alberta T5S 1E3, Canada
Region: Canada > Alberta > Edmonton
Price Range: $109 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sandman Hotel Edmonton West 3*
Number of rooms: 149
Reservation Options:
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Also Known As:
Sandman Inn Edmonton
Sandman Hotel Edmonton West Alberta
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Questions & Answers

Here's what travellers have asked, with answers from Sandman Hotel Edmonton West staff and other travellers.
3 questions
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Questions? Get answers from Sandman Hotel Edmonton West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tower king kitchen suites are awesome!”
BrenE66, 14 Apr 2017 | Read review
“Avoid this hotel during construction period if you are not given a discounted deal. Request the rear main entrance be cleaned up.”
Blackwolfpub, 31 Mar 2017 | Read review
“Try to stay away from the rooms on the 178th St side (east side of hotel) because of traffic.”
859valm, 18 Jan 2017 | Read review
“Try to avoid the "atrium" rooms - the pool is LOUD and echo-y and stuffy! No air!”
CfromV, 6 Sep 2016 | Read review
“Wait until rents are done.”
Kimeiteneier, 22 Aug 2016 | Read review
5 of 5
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USD 89* /night
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Prices are for 1 room, 2 adults
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