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The Sutton Place Hotel Edmonton

Expedia.comUSD 124*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 155*
USD 124*
USD 155*
USD 124*
USD 155*
USD 124*
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The Sutton Place Hotel Edmonton
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596 Reviews from our TripAdvisor Community

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There are newer reviews for The Sutton Place Hotel Edmonton
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Showing 586: English reviews
Medicine Hat, Canada
Reviewed 23 March 2015

Sutton's renovating to former glories. Room too warm, open window made it bearable, tv didn't work properly, elevators slow. Not comparable to downtown properties. Like its location, close to shops and will return.

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Helpful?
Thank Greg M
Michael H, Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to write a review of the Sutton Place Hotel. We are pleased to inform you that we are in the process of upgrading our hotel and have just completed major mechanical upgrades to all 3 of our guest elevators. Our guest rooms renovation project has now begun consisting of new bathrooms, carpets, wall coverings,...

Reviewed 22 March 2015

My girlfriend & I stayed here for one night instead of which we originally planned.Upon checking into the hotel my girlfriend was informed that parking would not be included & we would be charged an additional $39.When my girlfriend call she was assured that parking would be included,the young man working the front desk(with the oversized tanned coloured suit &...

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Helpful?
1Thank BH1717
Michael H, Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for your feedback. The Sutton Place Hotel Edmonton prides itself with having some of the most professional and accommodating staff in the city. Feedback such as yours helps us to identify the weak links in our organization and improve our level of service. We regret that your stay was over 6 months ago making it difficult for us...

Calgary, Canada
Reviewed 17 March 2015

This Sutton Place has fallen into terrible disrepair. It is located next door to the YMCA and AADAC and there were a number of people hanging out outside of the hotel under the influence. As a female traveling alone, I felt unsafe

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Helpful?
Thank Sarah H
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to submit your comments regarding your stay at the Sutton Place Hotel Edmonton. The City of Edmonton like many large cities have issues with less fortunate people walking the streets. The security of our guests is a top priority at the Sutton Place Hotel Edmonton. We would like to inform you that we do...

Alberta, Canada
Reviewed 15 March 2015

I have been staying at the Sutton Place for years. Probably have been here more than a dozen times. I finally decided to write a review. The Sutton place is clearly over the hill. It used to be a good value at a nice location in town but not anymore. Basically everything is run down and the hotel is due...

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Helpful?
1Thank Hanneke S
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

We thank you for taking the time to leave your comments. The Sutton Place Hotel Edmonton is in the process of making major upgrades to our hotel. The pool area received a major refresh in 2014 and have additional plans to close in the gym area with and add air conditioning to the facility. We have now completed major mechanical...

Reviewed 12 March 2015

My 4 year old daughter and I checked in at 11pm, by the time we got into our room it was roughly midnight. I asked at check in to be placed in a quiet room, we needed some rest. We were placed on the 4th Floor. It just so happened that renovations were taking place on the 5th floor, perhaps...

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Helpful?
1Thank Orleane T
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to post your comments. Your feedback is truly appreciated as it does help us to identify opportunities to improve our level of service. We have reviewed your comments with our front office management for further follow-up with their team. We truly appreciate your patronage and I would welcome any opportunity to speak with you...

Reviewed 2 March 2015 via mobile

Just checked in here, on the third floor so no view to report on. This floor is in great shape, looks like it was recently updated. One light was missing both bulbs, house keeping was up in 5 Min's to fix that. I'll load some photos (March 1 2015) as you will see everything is in great shape. I would...

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Helpful?
Thank Ben E
Langley
Reviewed 26 February 2015

Clearly this hotel is need of a management overhaul. Searing hot changing to ice cold water in the shower... Toilet wouldn't stop running... One of the elevators didn't work for the whole week and hotel was packed so long waits... TERRIBLE wifi connection... Over two hour wait for room service... No one picked up the breakfast order door tag so...

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Helpful?
2Thank Rdk1973
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for your comments. It is with valuable feedback such as yours that helps us to identify weak links in our organization and improve our products and services. All comments are reviewed with our management team daily for follow up with their teams. As part of our commitment to improving our products and services at the Sutton Place Hotel...

Toronto, Canada
Reviewed 25 February 2015

Completely unaccommodating. The only part of my stay that was not a disaster was the fact the wi-fi actually worked. This is a one and a half star hotel. From the moment of arrival the visit went downhill. No one but panhandlers in the extremely dated lobby, long wait to check in, at midnight. Disco music blaring so loudly it...

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Helpful?
2Thank AmyE57
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for giving us your feedback. I would welcome the opportunity to discuss your experience personally as it would help us to identify the weak links in our organization and identify specific training opportunities. Guest feedback is reviewed daily with our management team to help us improve our operations at the Sutton Place Hotel. As part of the Sutton...

Reviewed 22 February 2015 via mobile

At first glance, a classy four star hotel (lobby)....however... Rooms are tired and in dire need of upgrading (11th floor). Bed was uncomfortable and squeaky. Bathroom old and wall behind toilet had very bad moisture damage. Wifi was good enough for VPN. TV channels always ghosted/pixelated. Odd furniture choices and an office chair would have been nice. Still better than...

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Helpful?
Thank Proudmanxman1970
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to post your comments. We are pleased to inform you that we are currently in the process of upgrading all of our guest rooms as well as conducting major mechanical upgrades to our elevators. The rooms will feature new bathtubs, carpets, some furnishings and a brand new linen package. We have completed 3 floors...

Leesburg, Virginia
Reviewed 20 February 2015

We contacted the management to help us make Valentines Day special for our daughter, who was traveling and staying at The Sutton Place Hotel in Edmonton. Although they did not know us, nor had we stayed there before, the staff went far above an beyond our simple request. We had assumed no one would care enough to help us out...

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Helpful?
1Thank Crtnup

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
From the moment you arrive at The Sutton Place Hotel you will notice the service, comfort and convenience we provide to each and every guest. Our 313 guest rooms and suites range in size from spacious traditional accommodations to our two storey luxurious Royal Suite. Connected to five major office towers and over 400 shops and businesses in the adjoining City Centre Mall, the property is ideally situated within the Arts district and downtown Edmonton. The hotel brings a taste of tradition and elegance to the heart of Alberta's Capital City. ... more   less 

Additional Information about The Sutton Place Hotel Edmonton

Address: 10235 - 101 Street, Edmonton, Alberta T5J 3E9, Canada
Region: Canada > Alberta > Edmonton
Price Range: $163 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Sutton Place Hotel Edmonton 3.5*
Number of rooms: 313
Reservation Options:
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Also Known As:
Sutton Place Edmonton
Edmonton Sutton Place Hotel
The Sutton Place Hotel Edmonton Alberta
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Questions & Answers

Here's what travellers have asked, with answers from The Sutton Place Hotel Edmonton staff and other travellers.
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Questions? Get answers from The Sutton Place Hotel Edmonton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Atrocious Service and Staff Attitude”
Walks31, 27 Apr 2017 | Read review
“if you want to pay for parking and not have a parking spot, this is the place for you”
pmjarecki, 17 Apr 2017 | Read review
“Don't stay here”
Martha2982, 11 Apr 2017 | Read review
“Your guess as good as mine?”
JimMessner, 10 Apr 2017 | Read review
“Back nice view.”
maui4082015, 30 Mar 2017 | Read review
5 of 5
Expedia.com
USD 124* /night
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Hotwire.comUSD 124
Booking.comUSD 124
ElvolineUSD 155
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*Disclaimer
Prices are for 1 room, 2 adults
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