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The Sutton Place Hotel Edmonton

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587 Reviews from our TripAdvisor Community

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Showing 577: English reviews
Calgary, Canada
Reviewed 3 weeks ago

Stayed here for the concert. Check in quick, used the valet service for the car, it was freezing cold so worth the money. Room was lovely, bed comfortable. The lounge is very cozy for drinks. Bill was wrong on check out but it was quickly fixed. Beautiful place to stay.

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Helpful?
Thank maui4082015
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, Thank you so very much for taking the time to provide your feedback and recognize the efforts that our team has put forward to make you feel welcome and well treated. Although the days around the 9 consecutive shows of Garth Brooks were very challenging, it was the combined efforts of many individuals in the hotel that made...

San Diego, California
Reviewed 3 weeks ago via mobile

It's been a couple years since I stayed there last and it was in dire need of a remodel. The hotel did a wonderful job remodeling the rooms and the common area. Enjoyed my stay four nights very much. Very comfortable beds nice bathrooms. The only thing I found in the hotel they need improvement was the elevators were very...

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Helpful?
Thank Neillibin
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, Thank you for taking the time to provide your feedback regarding your recent stay at the hotel. On behalf of the entire team of the hotel I would like to thank you for recognizing the genuine effort and the investment that our company has put forward in renovating the hotel and all 313 rooms over the past 3...

Sylvan Lake, Canada
Reviewed 4 weeks ago

Location great, walking distance to Rogers Place. We stayed in an executive suite, which was fine but terrible maid service, came back to a dirty room, made beds and fresh towels. We also ended up $140 for parking (2 vehicles) would have been nice to be aware of this before hand. Plus a parking fine for $50 as we were...

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Helpful?
Thank daynamarie2017
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, Thank you for voicing your concerns regarding your recent stay. I would appreciate an opportunity to connect with you, listen to your housekeeping concerns in an effort to address them and hopefully alleviate your disappointment and renew your faith at the Sutton Place Hotel Edmonton. You can reach me either by phone directly at 780-441-3030 or by email...

Reviewed 4 weeks ago via mobile

Being from Edmonton me and my partner were looking to have a staycation and treat ourselves to the Sutton. HUGE mistake. I've never dealt with such customer service in my life. The hotel itself was nice, and the room was decent not worth the $210 we paid or the ridiculous $300 deposit we paid. Ordering room service I had a...

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Helpful?
1Thank Alyssa W
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, We appreciate your time to voice your concerns during your recent stay at the Sutton Place Hotel Edmonton. Please accept my apologies for falling short of your expectations. I would appreciate an opportunity to connect with you, listen to your concerns in an effort to address them and hopefully alleviate your disappointment and renew your faith at the...

Reviewed 16 March 2017 via mobile

Service was ok, room was ok, lobby was nice, but the Chop restaurant bar was the best feature of the place. My second favourite place was the cookie shop in the adjacent building that served delicious Remedy chai and delicious granola. There was in an out parking which was nice but expensive $31. Needs better access to electrical in the...

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Helpful?
Thank Vangirl32
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, Thank you for taking the time to provide your feedback regarding your recent stay. I'm very glad to hear that you enjoyed the service at the Chop Restaurant. I would like to inform you that Chop has it sown Trip Advisor Page and you can share your positive comments directly with them as well. I'm also glad to...

Red Deer, Canada
Reviewed 14 March 2017

refurbished rooms were made to look pretty shower was not meant for anyone over 6' coffee machine had wrong size carafe coffee all over floor none in carafe elevators were too few and slow when I complained at check out they looked at me and as much said so what

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Helpful?
Thank mgdca2000
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, We appreciate your time to voice your concerns during your recent stay at the Sutton Place Hotel Edmonton. Please accept my apologies for falling short of your expectations. I would appreciate an opportunity to connect with you, listen to your concerns in an effort to address them and hopefully alleviate your disappointment and renew your faith at the...

alberta
Reviewed 14 March 2017

This is a very hotel in a very good location, downtown Edmonton, Alberta. Our room was the usual nice room. Two beds, terrific mattress and coverings. So far so good. But then came the negatives! We stayed in this hotel at the end of February 2017, in other words,. winter. Our room was cold, could not regulate the outdated thermostat...

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Helpful?
Thank Pierre G
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, We appreciate your time to voice your concerns during your recent stay at the Sutton Place Hotel Edmonton. Please accept my apologies for falling short of your expectations. I would appreciate an opportunity to connect with you, listen to your concerns in an effort to address them and hopefully alleviate your disappointment and renew your faith at the...

Hamilton, Canada
Reviewed 2 March 2017 via mobile

Arrived earlier than expected and was checked in promptly. I was so grateful. Took about 40 minutes from the airport. Hotel was nice enough. About a 4. Clean in room. Attached to a mall. Not a great one but super close to concert/sport venue. Room service was awesome. Relaxed in room to eat. And view was pretty good. City view....

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Helpful?
Thank hammerfam1
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, On behalf of our entire team of the Sutton Place Hotel Edmonton, I would like to thank you for your feedback. I'm very glad to hear that you enjoyed the location of the hotel and its proximity to many various attractions and facilities, as well as our Housekeeping and Front Desk services. Once again thank you for sharing...

Grande Prairie, Canada
Reviewed 2 March 2017

It is the perfect location if you are going to Roger's Place for any kind of event, being just down the street and around the corner. We were expecting a little more fancy for Sutton Place, as we found the rooms to be quite dated, and small. That being said, the beds were very comfortable, the bathrooms very clean, and...

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Helpful?
Thank purpleskye27
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with us regarding your recent stay at the hotel. I'm very glad to hear that you enjoyed your overall stay as well as our comfortable beds, our housekeeping services and of course the proximity of the hotel to the ne Roger's Place. I'm also very glad to inform...

Grande Prairie, Canada
Reviewed 28 February 2017

We stayed here for a concert at Rodgers Place. Your so close, like a 2 minute walk close. Close to bars and restaurants. I would stay here again simply for the location. The room was nice and overall the hotel was in great shape. Parking is $31 a night but we got a great rate so it wasn't a big...

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Helpful?
Thank CRCRCR2010
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with us regarding your recent stay at the hotel. I'm very glad to hear that you enjoyed your overall stay, our competitive rates and of course the proximity of the hotel to the new Roger's Place. Once again, thank you for your feedback and we are looking forward...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
From the moment you arrive at The Sutton Place Hotel you will notice the service, comfort and convenience we provide to each and every guest. Our 313 guest rooms and suites range in size from spacious traditional accommodations to our two storey luxurious Royal Suite. Connected to five major office towers and over 400 shops and businesses in the adjoining City Centre Mall, the property is ideally situated within the Arts district and downtown Edmonton. The hotel brings a taste of tradition and elegance to the heart of Alberta's Capital City. ... more   less 

Additional Information about The Sutton Place Hotel Edmonton

Address: 10235 - 101 Street, Edmonton, Alberta T5J 3E9, Canada
Region: Canada > Alberta > Edmonton
Price Range: $156 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Sutton Place Hotel Edmonton 3.5*
Number of rooms: 313
Reservation Options:
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Also Known As:
Sutton Place Edmonton
Edmonton Sutton Place Hotel
The Sutton Place Hotel Edmonton Alberta
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Questions & Answers

Here's what travellers have asked, with answers from The Sutton Place Hotel Edmonton staff and other travellers.
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Questions? Get answers from The Sutton Place Hotel Edmonton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you want to pay for parking and not have a parking spot, this is the place for you”
pmjarecki, 17 Apr 2017 | Read review
“Don't stay here”
Martha2982, 11 Apr 2017 | Read review
“Your guess as good as mine?”
JimMessner, 10 Apr 2017 | Read review
“Back nice view.”
maui4082015, 30 Mar 2017 | Read review
“The higher the better, you are closer to the pool!!”
europe20110809, 29 Jan 2017 | Read review
5 of 5