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Fantasyland Hotel & Resort

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Fantasyland Hotel & Resort
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1,022 Reviews from our TripAdvisor Community

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Showing 999: English reviews
Avondale, Arizona
Reviewed 6 days ago NEW

great night spent at jubilation theatre and stay in roman fantasy room, great fun for young couples, the pace was clean and comfortable, thanks you to our friends for the treat. Lots to do, dinner theatre, waterpark, rink, cinemas, restaurants, shopping etc,,,,

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Helpful?
Thank Joc Y
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi Joc Y, It was great hearing about your stay with us. From what we heard you were able to take advantage of our location and kept yourself very busy. Our newly renovated Roman theme room is a big hit and we were happy you were able to experience it. We look forward to seeing you again soon.

Dryden, Canada
Reviewed 2 weeks ago via mobile

Everything is mostly positive with this hotel! When we checked in at 3am January 2nd we were met at the front desk by a very cranky woman. She did not have our Staycation vouchers ready nor was she interested in discussing it. She slid it under the room door at some time during the night. I had to call the...

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Helpful?
Thank Carp2469
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi Carp2469, We are so sorry to hear that your first impression of our team at check in time was not a positive one. We will be sure to follow up with the agent who originally checked you in and offer her training on how to handle these situations in the future. We will also pass on your recommendation of...

Calgary, Canada
Reviewed 2 weeks ago

We have been here 3 times. Recently we stayed in the deluxe igloo room. The bunk beds are great for kids but the main bed was not very comfortable. This hotel is in need or renovations. The rooms have a weird smell. Its location in the Mall is great. Close to shop but also close to the Waterpark and Theme...

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Helpful?
Thank kobs1406
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi kobs1406, Thank you for your review of your stay in our Igloo room. We will be sure to pass on your concerns of the bed and smell of the room to our Housekeeping team and ask that it be rectified as soon as possible. Our location is very convenient for guests who want to visit the West Edmonton Mall...

Canada - Philippines
Reviewed 2 weeks ago

We spent a couple days after Christmas at the Fantasyland Hotel, it was a return trip for us. We stayed on the 'Roman' theme floor and it was newly renovated. It is a lot brighter floor than some due to the light colored decor. Staff was very good as usual and all of our meals at L2 Grill were excellent....

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Helpful?
Thank DiverDennis
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi DiverDennis, Our newly renovated Roman Theme room is a very popular choice and we are so happy to hear that you enjoyed your stay in it. Our staff will be very happy to hear that their customer service exceeded your expectations and we will be sure to recognize them for this. We hope to see you and your family...

Edmonton, Canada
Reviewed 2 weeks ago

Our stay at Fantasyland was okay.We stayed in a standard room and it was pleasant but very stuffy... the whole mall lacks good air flow. The staff were pleasant but we found the hotel quite overpriced.

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Helpful?
Thank Jane G
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi Jane G, I was sorry to read that you found the mall and your room to lack air flow. We will be sure to pass this concern on to our Chief Engineer. Be sure to keep an eye on our website for our upcoming promotional offers or give our friendly reservations team a call at 1-800-737-3783 and they can...

Bruderheim, Canada
Reviewed 2 weeks ago

The Fantasyland hotel is part of the West Edmonton Mall complex. Very convenient for shopping, playing at the Water park, Wild West shoot out. Adjacent to Burban Street a collection of restaurants. Check in was prompt and well facilitated. At check out a service staff was on hand to advise people of quickly paying bills. Several clerks were on hand...

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Helpful?
Thank virgdif
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi virgdif, It sounds like you were able to enjoy your stay with us and got to take advantage of our wonderful location inside West Edmonton Mall. We will be sure to pass on your comments to our team and let them know that their service was appreciated. We look forward to seeing you again soon.

Calgary, Canada
Reviewed 2 weeks ago

We have been staying here for so many years and I am never disappointed. The location is great, the service is very good and the rooms are excellent. The prices are reasonable. The room is large and comfortable and so is the bed. I have nothing bad to say except about the parking. We spent half an hour looking. I...

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Helpful?
Thank Jehad A
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi Jehad A, We appreciate your perfect score and would like to say thank you for taking the time to let us know how your most recent stay was. We hope to see you again soon.

Edmonton, Canada
Reviewed 2 weeks ago

My husband and I enjoyed our mini winter get-away in an Executive Room at this hotel. We have had some very stressful times lately, and this night was just what the doctor ordered. The Jacuzzi was huge, deep, and clean, as was the rest of the room. The king size bed was comfy and the pillows were so amazing that...

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Helpful?
Thank LittleLinny
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi LittleLinny, Thank you for your review and for choosing our hotel for your vacation. It was nice to hear that we were able to help you and your husband relax during after everything you've been through. We get so many compliments about our bedding, especially our pillows, so much so that we offer to sell them to our guests...

Reviewed 2 weeks ago

We booked 4 nights in the igloo room over Christmas for our small family. The kids loved the room, and the jacuzzi was great, but there were some major issues that were not handled well by the staff. 1) the bed was so uncomfortable that I slept in one of the bunk beds with my 3yr old while my husband...

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Helpful?
Thank Nikky C
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

I am disappointed to hear that you found our service to below your standards. We would like to know more. Please email our Front Office Manager at faren.critch@flhwem.com to discuss your issues personally.

Armstrong, Canada
Reviewed 3 weeks ago via mobile

This getaway was a gift for our young teenage sons. We stayed in a Polynesian family suite on the 10th floor. My husband had purchased a night / mall package a couple months earlier. The convenience of sleeping in the mall is great, although the elevator waits can be a bit long. My boys loved the Galaxyland and waterpark passes...

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Helpful?
Thank Rolynnie
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi Rolynnie, I am so glad to hear that you and your family enjoyed you stay with us at Fantasyland Hotel. It sounds like you took advantage of our great location right inside of West Edmonton Mall by enjoying the shopping and all the attractions that the mall has to offer. Next time you are planning a visit be sure...

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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Welcome to the Fantasyland Hotel. We're located in the heart of North America's largest shopping and entertainment complex, West Edmonton Mall. The hotel features classically decorated rooms with TV, complimentary Wi-Fi, hairdryer, voice mail, clock radio and air conditioning. Choice abounds when it comes to dining with L2 Grill providing culinary creations that feature the freshest ingredients found between the East and West Coasts of Canada. If it is just a drink you are after, the L1 Lounge provides a relaxing environment to sit back and enjoy. ... more   less 

Additional Information about Fantasyland Hotel & Resort

Address: 17700 87th Ave, Edmonton, Alberta T5T 4V4, Canada
Region: Canada > Alberta > Edmonton
Price Range: $178 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Fantasyland Hotel & Resort 3.5*
Number of rooms: 355
Reservation Options:
TripAdvisor is proud to partner with Agoda, Expedia, Travelocity, Booking.com and TripOnline SA so you can book your Fantasyland Hotel & Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fantasyland Hotel And Resort
Fantasyland Hotel Edmonton
Fantasyland Hotel & Resort Edmonton, Alberta
Hotel Style:
#1 Casino Hotel in Edmonton
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Questions & Answers

Here's what travellers have asked, with answers from Fantasyland Hotel & Resort staff and other travellers.
6 questions
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Sydney, Australia
3 months ago
Vancouver, Canada
over a year ago
Los Angeles, California
over a year ago

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Questions? Get answers from Fantasyland Hotel & Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Have fun, lots to do, rink, shopping, restaurants, waterpark, dinner theatre etc....”
 of 5 bubbles jocy657, 14 Jan 2017 | Read review
“Don't use theme rooms. Try to stay on lower floors.”
 of 5 bubbles kobs1406, 5 Jan 2017 | Read review
“Ask for a room that has been recently renovated.”
 of 5 bubbles DiverDennis, 5 Jan 2017 | Read review
“Theme rooms are fantastic. High end rooms have a. Large jacuzzi tub”
 of 5 bubbles virgdif, 3 Jan 2017 | Read review
“Theme rooms are fun, but I like higher floors.”
 of 5 bubbles 170jehada, 3 Jan 2017 | Read review
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